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tability.ioWhat are It OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
It OKRs examples
You'll find below a list of Objectives and Key Results templates for It. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to enhance comprehension of ITIL processes
ObjectiveEnhance comprehension of ITIL processes
KRApply ITIL methods to three real-world projects to gain practical experience
Apply ITIL methods to identified projects- Evaluate and document ITIL process implementation outcomes
- Identify three real-world projects requiring ITIL methods
- KRComplete two ITIL certification courses to improve theoretical knowledge
- Dedicate regular time to study and complete courses
- Research available ITIL certification courses
- Enroll in two chosen ITIL courses
- KRTeach one ITIL workshop to colleagues to consolidate and share knowledge
- Schedule and invite colleagues to the ITIL workshop
- Prepare slide presentations and handouts for the workshop
- Create a detailed ITIL workshop agenda including all the key topics
OKRs to enhance communication and training for Business-led IT services
- ObjectiveEnhance communication and training for Business-led IT services
- KRDecrease IT related issues raised by employees by 30% following the training
- Implement intensive and comprehensive IT training for all employees
- Establish a solid IT support team for immediate troubleshooting
- Conduct regular IT performance checks and updates
- KRIncrease employee trainee count by 40% in IT procedures and process
- Allocate budget for training and development programs
- Develop and implement strategic recruitment plans
- Identify the need for additional IT trainees in the department
- KRImprove post-training test scores by 25% to ensure comprehension and retention
- Implement interactive learning activities during training
- Offer one-on-one follow up coaching sessions
- Develop comprehensive study guides for post-training review
OKRs to enhance IT operational efficiency through data-driven innovations
- ObjectiveEnhance IT operational efficiency through data-driven innovations
- KRImplement 2 new data-driven tools to ensure 10% faster project delivery
- Research top-rated data-driven tools for project management
- Train team on new tool integration and usage
- Monitor project delivery speed improvements regularly
- KRIncrease the use of automated processes by 20% to reduce manual work
- Identify tasks that can be automated efficiently
- Invest in higher-quality automation software
- Train staff on implementing these automated processes
- KRDecrease IT incident response time by 15% through predictive analytics
- Regularly review analytics to optimize incident response
- Train IT staff on predictive analytics tools' usage
- Implement predictive analytics software in the IT department
OKRs to enhance IT stability in the DACH region through strategic global and local collaborations
- ObjectiveEnhance IT stability in the DACH region through strategic global and local collaborations
- KRImplement 2 new IT infrastructure projects successfully with minimized downtime
- Implement projects during least busy hours to minimize disruption
- Prioritize tasks, delegate accordingly, and monitor progress regularly
- Identify required resources and create detailed project plans for each system
- KRSecure 3 new strategic partnerships with reputable IT service providers by end of Q2
- Finalize and formalize partnership agreements
- Identify reputable IT service providers for potential partnership
- Set up meetings to present partnership proposals
- KRAchieve a 25% reduction in IT-related complaints/issues from regional stakeholders
- Improve IT infrastructure for enhanced efficiency
- Implement advanced IT troubleshooting training for staff
- Establish effective communication channels for IT issues
OKRs to streamline IT Service Desk for swifter resolution time
- ObjectiveStreamline IT Service Desk for swifter resolution time
- KREnhance self-service portal use by 50% to promote faster issue resolution
- Implement a feedback mechanism on portal usability
- Launch a portal awareness campaign to increase visibility
- Develop user-friendly navigation for efficient self-service usage
- KRImplement a new training program to improve technical troubleshooting skills by 30%
- Develop comprehensive, skills-focused training program
- Identify key areas of technical troubleshooting needing improvement
- Implement training program and monitor progress
- KRDecrease average ticket response time by 20%
- Implement a ticket prioritization system
- Boost staff levels during peak times
- Train support team in effective time management
OKRs to enhance efficiency and uniformity in IT asset management processes
- ObjectiveEnhance efficiency and uniformity in IT asset management processes
- KRIncrease process automation to decrease manual intervention by 35%
- Implement appropriate automation software to streamline processes
- Identify repetitive tasks that are suitable for automation
- Train staff on new automation tools for transitional efficiency
- KRReduce process variability by achieving 90% adherence to structured workflows
- Monitor and measure workflow adherence regularly
- Identify the key steps in your current workflows
- Provide training on structured workflows to staff
- KRTrain 100% of the Asset Management team on new standardized process protocols
- Develop comprehensive training material on new process protocols
- Validate training effectiveness through assessments
- Schedule and conduct training sessions for the team
OKRs to enhance IT Helpdesk Support and Data Analysis for IT Projects
- ObjectiveEnhance IT Helpdesk Support and Data Analysis for IT Projects
- KRIncrease Helpdesk Support resolution rate by 20%
- Establish clear escalation procedures
- Integrate efficient problem resolution software
- Implement advanced training for helpdesk support staff
- KRReduce IT project completion time by 15% through improved data analysis
- Regularly review and improve data analysis processes
- Train IT personnel in optimized data analysis methods
- Implement advanced data analysis tools for efficient project handling
- KRComplete data analysis for 2 major IT projects
- Gather and organize all necessary data for both IT projects
- Analyze collected data and identify key points
- Compile and summarize the data analysis results
OKRs to comprehensive inventory creation of Business-led IT services
- ObjectiveComprehensive inventory creation of Business-led IT services
- KRIdentify 100% of existing Business-led IT services for inclusion in the inventory
- Integrate identified IT services into the inventory system
- Conduct a comprehensive survey of all existing IT services
- Categorize identified services based on business domain
- KRAchieve a 95% accuracy rate in cataloguing these identified IT services
- Train staff regularly on cataloguing best practices
- Consistently review and correct catalogue entries
- Implement detailed cataloguing standards and procedures
- KRImplement an intuitive, user-friendly system to access the established inventory
- Conduct frequent testing and subsequent iterations for system improvements
- Develop system design with emphasis on user-friendly interface
- Identify user needs and preferences for inventory system
OKRs to improve IT Service Management process efficiency and efficacy
- ObjectiveImprove IT Service Management process efficiency and efficacy
- KRImplement two new service improvement projects
- Identify areas in the service sector that need improvement
- Commence execution of the project plan steps
- Develop detailed project plans for improvements
- KRAchieve 95% service request satisfaction
- Solicit and incorporate feedback from service users
- Regularly train staff to improve quality of customer service
- Implement a system for tracking and resolving requests efficiently
- KRReduce system-related incidents by 20%
- Train staff on correct system usage
- Implement regular system maintenance and upgrades
- Enhance system security measures
OKRs to enhance effectiveness and efficiency of IT facility management
- ObjectiveEnhance effectiveness and efficiency of IT facility management
- KRAchieve 10% cost reduction in facility management budget
- Negotiate price reductions or discounts with existing vendors
- Review current expenses to pinpoint areas with potential for reductions
- Implement energy-saving measures to decrease utility bills
- KRReduce outstanding facility-related issues by 35%
- Prioritize issues based on urgency and impact on operations
- Implement effective solutions to address identified high-priority issues
- Conduct a comprehensive review of all existing facility-related issues
- KRImplement a preventive maintenance routine for all IT infrastructure
- Train IT staff on preventive maintenance procedures
- Develop a comprehensive maintenance schedule
- Identify all IT infrastructure requiring regular maintenance
How to write your own It OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
It OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your It OKRs
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to achieve balanced healthy pass and fail rates in assessment processes
- OKRs to successfully transition core homepage components to new CMS
- OKRs to execute effective decoupling of legacy monolith system
- OKRs to maintain accuracy of vendor information across all clients
- OKRs to enable TDM on data portal to expand user base
- OKRs to expand and excel in the Spanish Market