5 customisable OKR examples for It Process Management Team

What are It Process Management Team OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It Process Management Team to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own It Process Management Team OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Our customisable It Process Management Team OKRs examples

You'll find below a list of Objectives and Key Results templates for It Process Management Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1OKRs to enhance efficiency and uniformity in IT asset management processes

  • ObjectiveEnhance efficiency and uniformity in IT asset management processes
  • Key ResultIncrease process automation to decrease manual intervention by 35%
  • TaskImplement appropriate automation software to streamline processes
  • TaskIdentify repetitive tasks that are suitable for automation
  • TaskTrain staff on new automation tools for transitional efficiency
  • Key ResultReduce process variability by achieving 90% adherence to structured workflows
  • TaskMonitor and measure workflow adherence regularly
  • TaskIdentify the key steps in your current workflows
  • TaskProvide training on structured workflows to staff
  • Key ResultTrain 100% of the Asset Management team on new standardized process protocols
  • TaskDevelop comprehensive training material on new process protocols
  • TaskValidate training effectiveness through assessments
  • TaskSchedule and conduct training sessions for the team

2OKRs to improve IT Service Management process efficiency and efficacy

  • ObjectiveImprove IT Service Management process efficiency and efficacy
  • Key ResultImplement two new service improvement projects
  • TaskIdentify areas in the service sector that need improvement
  • TaskCommence execution of the project plan steps
  • TaskDevelop detailed project plans for improvements
  • Key ResultAchieve 95% service request satisfaction
  • TaskSolicit and incorporate feedback from service users
  • TaskRegularly train staff to improve quality of customer service
  • TaskImplement a system for tracking and resolving requests efficiently
  • Key ResultReduce system-related incidents by 20%
  • TaskTrain staff on correct system usage
  • TaskImplement regular system maintenance and upgrades
  • TaskEnhance system security measures

3OKRs to streamline and automate IT infrastructure processes

  • ObjectiveStreamline and automate IT infrastructure processes
  • Key ResultImplement automation in 70% of server management tasks to enhance efficiency
  • TaskTrain the team on implementing automation processes
  • TaskIdentify the predominant server management tasks for automation
  • TaskResearch and select suitable automation tools
  • Key ResultDeploy desktop automation to reduce manual tasks in IT support by 50%
  • TaskPurchase and install necessary automation software
  • TaskIdentify repetitive, manual tasks in IT support for automation
  • TaskTrain IT support staff in automation usage
  • Key ResultDevelop an automated solution to resolve 60% of common network issues
  • TaskTest and implement the automation solution
  • TaskIdentify common network issues and their frequency
  • TaskDesign a prototype for automated issue resolution

4OKRs to enhance comprehension of ITIL processes

  • ObjectiveEnhance comprehension of ITIL processes
  • Key ResultApply ITIL methods to three real-world projects to gain practical experience
  • TaskApply ITIL methods to identified projects
  • TaskEvaluate and document ITIL process implementation outcomes
  • TaskIdentify three real-world projects requiring ITIL methods
  • Key ResultComplete two ITIL certification courses to improve theoretical knowledge
  • TaskDedicate regular time to study and complete courses
  • TaskResearch available ITIL certification courses
  • TaskEnroll in two chosen ITIL courses
  • Key ResultTeach one ITIL workshop to colleagues to consolidate and share knowledge
  • TaskSchedule and invite colleagues to the ITIL workshop
  • TaskPrepare slide presentations and handouts for the workshop
  • TaskCreate a detailed ITIL workshop agenda including all the key topics

5OKRs to streamline incident response process to reduce time by 15%

  • ObjectiveStreamline incident response process to reduce time by 15%
  • Key ResultDecrease resolution time by 10% through systematic problem-solving methods
  • TaskEstablish a dedicated troubleshooting team
  • TaskImplement training on efficient problem-solving strategies
  • TaskIntroduce problem-tracking and management software
  • Key ResultImplement a new incident management system improving efficiency by 10%
  • TaskEvaluate current incident management process and identify inefficiencies
  • TaskResearch and select a new incident management system
  • TaskTrain staff on new system's usage and procedures
  • Key ResultTrain team on quick, effective incident identification within 5% fewer hours
  • TaskSchedule short, focused training sessions for the team
  • TaskImplement practice drills for faster comprehension
  • TaskDevelop a streamlined incident identification training curriculum

It Process Management Team OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your It Process Management Team OKRs in a strategy map

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More It Process Management Team OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

What's next? Try Tability's goal-setting AI

You can create an iterate on your OKRs using Tability's unique goal-setting AI.

Watch the demo below, then hop on the platform for a free trial.

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