Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are It Support Staff OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Support Staff to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect It Support Staff OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
It Support Staff OKRs examples
You'll find below a list of Objectives and Key Results templates for It Support Staff. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to enhance IT Helpdesk Support and Data Analysis for IT Projects
ObjectiveEnhance IT Helpdesk Support and Data Analysis for IT Projects
KRIncrease Helpdesk Support resolution rate by 20%
Establish clear escalation procedures- Integrate efficient problem resolution software
- Implement advanced training for helpdesk support staff
- KRReduce IT project completion time by 15% through improved data analysis
- Regularly review and improve data analysis processes
- Train IT personnel in optimized data analysis methods
- Implement advanced data analysis tools for efficient project handling
- KRComplete data analysis for 2 major IT projects
- Gather and organize all necessary data for both IT projects
- Analyze collected data and identify key points
- Compile and summarize the data analysis results
OKRs to enhance the IT support and network efficiency
- ObjectiveEnhance the IT support and network efficiency
- KRIncrease IT support response time by 30% for quicker problem resolution
- Provide advanced technical training for staff
- Implement an efficient ticket management system
- Hire additional qualified IT personnel
- KRReduce network downtime by 20% enhancing productivity
- Upgrade outdated network hardware and software
- Implement regular predictive maintenance on network infrastructure
- Conduct ongoing staff training on network troubleshooting
- KRSuccessfully complete 100% of scheduled IT network improvement projects
- Regularly review progress, addressing issues promptly
- Allocate adequate resources for each project
- Develop a detailed project plan with timelines and milestones
OKRs to streamline IT Service Desk for swifter resolution time
- ObjectiveStreamline IT Service Desk for swifter resolution time
- KREnhance self-service portal use by 50% to promote faster issue resolution
- Implement a feedback mechanism on portal usability
- Launch a portal awareness campaign to increase visibility
- Develop user-friendly navigation for efficient self-service usage
- KRImplement a new training program to improve technical troubleshooting skills by 30%
- Develop comprehensive, skills-focused training program
- Identify key areas of technical troubleshooting needing improvement
- Implement training program and monitor progress
- KRDecrease average ticket response time by 20%
- Implement a ticket prioritization system
- Boost staff levels during peak times
- Train support team in effective time management
OKRs to enhance IT infrastructure and optimize helpdesk processes for improved efficiency
- ObjectiveEnhance IT infrastructure and optimize helpdesk processes for improved efficiency
- KRIncrease customer satisfaction rating by 15% by implementing enhanced self-service options
- Monitor customer satisfaction rating to measure the impact of enhanced self-service options
- Conduct customer research to gather feedback and identify desired self-service features
- Implement new self-service features based on customer feedback and identified areas of improvement
- Evaluate current self-service options and identify potential areas of improvement
- KRAchieve at least 90% compliance with IT security protocols through regular audits and training
- Conduct quarterly audits to assess compliance with IT security protocols
- Address any identified non-compliance issues promptly and provide appropriate corrective actions
- Provide continuous monitoring and feedback to ensure adherence to IT security protocols
- Develop and implement regular training programs to educate employees on IT security protocols
- KRReduce average resolution time by 20% through streamlined helpdesk workflows
- Analyze helpdesk data and identify bottlenecks to optimize and streamline workflows for faster resolution
- Conduct regular training sessions for helpdesk staff to improve technical skills and efficiency
- Implement automated ticket routing system to assign tickets to appropriate support agents
- Develop standardized troubleshooting guides and knowledge base articles for common issues
- KRImprove system availability by 10% through infrastructure upgrades and proactive maintenance
- Develop and implement a proactive maintenance plan to prevent potential system failures
- Implement necessary infrastructure upgrades based on the assessment findings
- Monitor and analyze system performance regularly to identify any potential issues in advance
- Conduct a thorough infrastructure assessment to identify potential areas for upgrade
OKRs to implement phase one of privilege access management tool replacement
- ObjectiveImplement phase one of privilege access management tool replacement
- KRDevelop detailed transition plan to ensure zero service disruptions
- Schedule and communicate transition plan to all stakeholders
- Develop contingency strategies addressing identified risks
- Identify critical services and potential disruption risks
- KRTrain 70% of IT staff on the operation of selected new access management tools
- Organize and implement the scheduled training sessions
- Choose appropriate access management tools for training
- Identify 70% of IT staff requiring access management training
- KRIdentify and assess five potential replacement tools, determining suitability by end of quarter
- Research and list five potential replacement tools
- Evaluate each tool's effectiveness and suitability
- Present findings and recommendation by the deadline
OKRs to enhance the efficiency and stability of the IT infrastructure
- ObjectiveEnhance the efficiency and stability of the IT infrastructure
- KRImplement two additional failsafe protocols to boost data recovery speed by 15%
- Develop and test two additional failsafe protocols
- Implement the new protocols to enhance data recovery speed
- Identify potential areas for implementing new failsafe protocols
- KREnsure 95% of helpdesk requests are resolved within 24 hours
- Monitor daily reports to assess resolution timelines
- Implement a high-priority response system for urgent requests
- Train helpdesk staff in efficient problem-solving techniques
- KRReduce system downtime by 20% through proactive maintenance and upgrades
- Implement a routine schedule for proactive system maintenance
- Monitor system performance consistently for early issue detection
- Prioritize timely system upgrades and patches
OKRs to minimize application downtime to improve performance
- ObjectiveMinimize application downtime to improve performance
- KRAdvance our response time for outages to within an hour of occurrence
- Train staff in rapid response protocols
- Schedule regular checks of system uptime
- Implement automated outage detection software
- KRImplement automatic failover for no more than 5% downtime per incident
- Identify and establish appropriate failover configuration needs
- Conduct testing to ensure less than 5% downtime
- Implement automatic failover system in existing architecture
- KRConduct bi-weekly maintenance checks to spot potential errors upfront
- Document and analyze check results for errors
- Perform regular system diagnostics every two weeks
- Create a bi-weekly maintenance check schedule
OKRs to streamline and automate IT infrastructure processes
- ObjectiveStreamline and automate IT infrastructure processes
- KRImplement automation in 70% of server management tasks to enhance efficiency
- Train the team on implementing automation processes
- Identify the predominant server management tasks for automation
- Research and select suitable automation tools
- KRDeploy desktop automation to reduce manual tasks in IT support by 50%
- Purchase and install necessary automation software
- Identify repetitive, manual tasks in IT support for automation
- Train IT support staff in automation usage
- KRDevelop an automated solution to resolve 60% of common network issues
- Test and implement the automation solution
- Identify common network issues and their frequency
- Design a prototype for automated issue resolution
OKRs to reduce MTTR of critical business applications by 15%
- ObjectiveReduce MTTR of critical business applications by 15%
- KRImplement proactive system monitoring to decrease incident occurrences by 20%
- Regularly review and modify monitoring threshold levels
- Train staff on interpreting monitoring alerts and logs
- Deploy advanced system monitoring tools and software
- KRIdentify and remediate 30% of recurring application issues by end of quarter
- Define metrics to identify recurring application issues
- Develop a comprehensive troubleshooting guide
- Implement and monitor remediation strategies
- KRTrain support team on advanced troubleshooting techniques to improve efficiency by 10%
- Supervise team practice on simulated support scenarios
- Organize advanced troubleshooting skills training sessions
- Monitor and evaluate team's performance post-training
OKRs to enhance physical security capabilities for premise protection
- ObjectiveEnhance physical security capabilities for premise protection
- KRTrain 90% of security personnel on new security equipment usage
- Identify and list all security personnel requiring training
- Track and record training participation and completion
- Schedule training sessions on new equipment
- KRImplement surveillance system covering 100% of the premise area
- Test system thoroughly and adjust as necessary
- Identify blind spots and areas requiring camera installation
- Purchase and install necessary surveillance equipment
- KRAchieve zero security breaches in the test run of new measures
- Conduct frequent security audits and vulnerability assessments
- Implement strict access controls and authentication protocols
- Regularly update and patch all security software and systems
It Support Staff OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
Your quarterly OKRs should be tracked weekly if you want to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, you can move to Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More It Support Staff OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to build a robust data pipeline utilizing existing tools
- OKRs to enhance expertise in customer success strategies and methodologies
- OKRs to enhance application performance in data center and cloud environments
- OKRs to enhance overall system access management
- OKRs to optimize IT costs by reducing expenses by 20%
- OKRs to optimize talent acquisition and management processes