15 customisable OKR examples for It Process Manager
What are It Process Manager OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Process Manager to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own It Process Manager OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable It Process Manager OKRs examples
You'll find below a list of Objectives and Key Results templates for It Process Manager. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to enhance efficiency and uniformity in IT asset management processes
Enhance efficiency and uniformity in IT asset management processes
Increase process automation to decrease manual intervention by 35%
Implement appropriate automation software to streamline processes- Identify repetitive tasks that are suitable for automation
- Train staff on new automation tools for transitional efficiency
- Reduce process variability by achieving 90% adherence to structured workflows
- Monitor and measure workflow adherence regularly
- Identify the key steps in your current workflows
- Provide training on structured workflows to staff
- Train 100% of the Asset Management team on new standardized process protocols
- Develop comprehensive training material on new process protocols
- Validate training effectiveness through assessments
- Schedule and conduct training sessions for the team
2. OKRs to enhance comprehension of ITIL processes
- Enhance comprehension of ITIL processes
- Apply ITIL methods to three real-world projects to gain practical experience
- Apply ITIL methods to identified projects
- Evaluate and document ITIL process implementation outcomes
- Identify three real-world projects requiring ITIL methods
- Complete two ITIL certification courses to improve theoretical knowledge
- Dedicate regular time to study and complete courses
- Research available ITIL certification courses
- Enroll in two chosen ITIL courses
- Teach one ITIL workshop to colleagues to consolidate and share knowledge
- Schedule and invite colleagues to the ITIL workshop
- Prepare slide presentations and handouts for the workshop
- Create a detailed ITIL workshop agenda including all the key topics
3. OKRs to improve IT Service Management process efficiency and efficacy
- Improve IT Service Management process efficiency and efficacy
- Implement two new service improvement projects
- Identify areas in the service sector that need improvement
- Commence execution of the project plan steps
- Develop detailed project plans for improvements
- Achieve 95% service request satisfaction
- Solicit and incorporate feedback from service users
- Regularly train staff to improve quality of customer service
- Implement a system for tracking and resolving requests efficiently
- Reduce system-related incidents by 20%
- Train staff on correct system usage
- Implement regular system maintenance and upgrades
- Enhance system security measures
4. OKRs to transform IT into a driving force for digital evolution
- Transform IT into a driving force for digital evolution
- Achieve a 25% improvement in efficiency by digitizing two major business processes
- Evaluate and optimize efficiency post-digitization
- Implement digital systems within these processes
- Identify two major business processes for digitization
- Implement at least 3 new cutting-edge digital tech tools in our workflow
- Conduct training sessions for the team
- Develop implementation strategy for new tools
- Identify suitable digital tech tools for our operations
- Upskill 80% of IT staff with the latest digital transformation methodologies and tools
- Develop comprehensive training programs for IT staff
- Implement and monitor the training program progress regularly
- Identify key digital transformation methodologies and tools necessary for upskilling
5. OKRs to implement automation for processing work intake forms
- Implement automation for processing work intake forms
- Train 100% of relevant employees on use and troubleshooting of automated system
- Identify all employees using the automated system
- Develop comprehensive training for system usage
- Schedule and conduct troubleshooting sessions
- Finalize tool selection for automation process by validating three possible options
- Make final selection based on evaluations and team feedback
- Consult team for tool preferences and feasibility
- Evaluate features and capabilities of three automation tools
- Design and test the automation process on 50% of intake forms successfully
- Develop and implement automation processes for selected forms
- Conduct thorough testing to confirm successful automation
- Identify which intake forms are ideal for automation
6. OKRs to enhance IT operations and service delivery
- Enhance IT operations and service delivery
- Decrease ticket resolution time by 15% by improving processes and training
- Develop comprehensive procedure training for staff
- Implement and monitor changes to track improvements
- Analyze current ticket resolution processes for inefficiencies
- Implement new software to optimize operations resulting in 20% increase in productivity
- Select appropriate productivity software
- Implement software and train staff
- Identify areas of operations needing optimization
- Increase client satisfaction scores for service delivery by 10% through refined communication
- Train staff on effective and empathetic client communication
- Set up periodic consumer surveys for feedback collection
- Implement a system for regular client communication updates
7. OKRs to enhance IT infrastructure and optimize helpdesk processes for improved efficiency
- Enhance IT infrastructure and optimize helpdesk processes for improved efficiency
- Increase customer satisfaction rating by 15% by implementing enhanced self-service options
- Monitor customer satisfaction rating to measure the impact of enhanced self-service options
- Conduct customer research to gather feedback and identify desired self-service features
- Implement new self-service features based on customer feedback and identified areas of improvement
- Evaluate current self-service options and identify potential areas of improvement
- Achieve at least 90% compliance with IT security protocols through regular audits and training
- Conduct quarterly audits to assess compliance with IT security protocols
- Address any identified non-compliance issues promptly and provide appropriate corrective actions
- Provide continuous monitoring and feedback to ensure adherence to IT security protocols
- Develop and implement regular training programs to educate employees on IT security protocols
- Reduce average resolution time by 20% through streamlined helpdesk workflows
- Analyze helpdesk data and identify bottlenecks to optimize and streamline workflows for faster resolution
- Conduct regular training sessions for helpdesk staff to improve technical skills and efficiency
- Implement automated ticket routing system to assign tickets to appropriate support agents
- Develop standardized troubleshooting guides and knowledge base articles for common issues
- Improve system availability by 10% through infrastructure upgrades and proactive maintenance
- Develop and implement a proactive maintenance plan to prevent potential system failures
- Implement necessary infrastructure upgrades based on the assessment findings
- Monitor and analyze system performance regularly to identify any potential issues in advance
- Conduct a thorough infrastructure assessment to identify potential areas for upgrade
8. OKRs to successfully onboard an enterprise data catalog tool
- Successfully onboard an enterprise data catalog tool
- Complete tool selection process by comparing at least 4 potential solutions
- Finalize and select the most efficient solution
- Conduct a thorough comparison of the identified tools
- Identify at least four potential tool solutions
- Transition 70% of eligible data to the new catalog tool
- Identify eligible data for the new catalog tool transition
- Initiate migration process of 70% eligible data
- Verify successful transition and rectify any issues
- Train 90% of relevant employees to correctly use the new tool
- Implement the training and track progress
- Develop a simple, effective training program
- Identify employees who need training on the new tool
9. OKRs to streamline incident response process to reduce time by 15%
- Streamline incident response process to reduce time by 15%
- Decrease resolution time by 10% through systematic problem-solving methods
- Establish a dedicated troubleshooting team
- Implement training on efficient problem-solving strategies
- Introduce problem-tracking and management software
- Implement a new incident management system improving efficiency by 10%
- Evaluate current incident management process and identify inefficiencies
- Research and select a new incident management system
- Train staff on new system's usage and procedures
- Train team on quick, effective incident identification within 5% fewer hours
- Schedule short, focused training sessions for the team
- Implement practice drills for faster comprehension
- Develop a streamlined incident identification training curriculum
10. OKRs to streamline and enhance documentation retrieval and maintenance process
- Streamline and enhance documentation retrieval and maintenance process
- Implement a reliable and user-friendly content editing system for easier maintenance
- Conduct user training for new system
- Research and identify suitable content editing systems
- Install and configure chosen content editing system
- Decrease time spent finding documents by 25% via an upgraded search system
- Implement an upgraded document search system
- Train employees on utilizing new search system
- Monitor and adjust system as needed
- Increase documentation accuracy by 30% through improved categorization and indexing
- Train staff on proper document indexing techniques
- Implement a standardized categorization system for all documents
- Conduct regular audits to ensure documentation accuracy
11. OKRs to automate IT processes for increased efficiency
- Streamline IT processes for optimal productivity
- Implement a comprehensive IT management system to track incidents and resolve them
- Increase customer satisfaction by 20% through faster resolution of IT issues
- Automate 80% of repetitive tasks across all IT departments
- Reduce mean time to resolve IT issues by 50% through process automation
12. OKRs to thorough understanding of all interrelated applications for improved initiative research
- Thorough understanding of all interrelated applications for improved initiative research
- Develop a process strategy to improve a new initiative's research based on the application interaction findings
- Develop a process strategy based on observed data trends
- Analyze existing application interaction data for key patterns and insights
- Implement process changes, measure results, and iterate as needed
- Evaluate and document key functionalities of 15 applications by end of Quarter
- Evaluate and note key features of each application
- Compile and finalize documentation of findings
- Identify 15 applications for functionality evaluation
- Lead four cross-functional meetings to discuss application interactions and understand dependencies
- Schedule four cross-functional team meetings
- Prepare agendas focusing on application interactions
- Identify and list potential dependency issues
13. OKRs to enhance efficiency and speed of the help desk process
- Enhance efficiency and speed of the help desk process
- Implement a new help desk software to streamline ticket management
- Transition current tickets to new system
- Research and select appropriate help desk software
- Train support team on new software usage
- Train 75% of help desk staff in revised speed-focused procedures
- Implement staff training sessions on procedures
- Develop revised speed-focused procedures
- Identify 75% of help desk staff for training
- Decrease average initial response time by 30%
- Implement streamlined customer service procedures
- Regularly monitor and evaluate response times
- Train staff on efficient response techniques
14. OKRs to make business travel process fully digital
- Make business travel process fully digital
- Identify and list all paper-dependent tasks in business travel by end of week 1
- Survey team members about paper-dependent tasks in business travel
- Research common paper-dependent tasks in corporate travel
- Compile list of identified paper-dependent travel tasks by end of week 1
- Design and implement a digital solution for identified tasks within week 5
- Identify specific tasks requiring digital solution during week 5
- Sketch out a basic design for the digital solution
- Begin implementing the devised digital solution
- Achieve 95% employee adoption of the new digital process in trial phase
- Offer incentives for early adopters in trial phase
- Conduct informative training sessions on new digital process
- Seek feedback and troubleshoot issues quickly
15. OKRs to enhance MFA capabilities and user access review process
- Enhance MFA capabilities and user access review process
- Conduct user access reviews for 100% of active accounts
- Resolve any inappropriate access findings
- Identify all active accounts in the system
- Review access privileges for each account
- Implement an advanced MFA system with at least 95% successful user authentication rate
- Monitor and improve authentication success rate post-implementation
- Identify a reliable advanced MFA system to install
- Plan and execute staff training on the MFA system
- Train all employees on new MFA capabilities and access review processes to boost compliance by 90%
- Plan a comprehensive training on new MFA capabilities for all employees
- Monitor and track compliance rates, aiming to achieve a 90% increase
- Conduct the training, focusing on access review processes
It Process Manager OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your It Process Manager OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Process Manager OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to successful migration of accounts to the new portal
- OKRs to successfully read and complete an entire book
- OKRs to foster rapid and secure high-quality code development
- OKRs to attain and apply advanced leadership skills through an online course
- OKRs to implement AI for content enhancement
- OKRs to enhance performance and efficiency of SharePoint Online Storage service
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.