9 customisable OKR examples for It Services Team
What are It Services Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Services Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own It Services Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable It Services Team OKRs examples
You'll find below a list of Objectives and Key Results templates for It Services Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to enhance communication and training for Business-led IT services
Enhance communication and training for Business-led IT services
Decrease IT related issues raised by employees by 30% following the training
Implement intensive and comprehensive IT training for all employees
Establish a solid IT support team for immediate troubleshooting
Conduct regular IT performance checks and updates
Increase employee trainee count by 40% in IT procedures and process
Allocate budget for training and development programs
Develop and implement strategic recruitment plans
Identify the need for additional IT trainees in the department
Improve post-training test scores by 25% to ensure comprehension and retention
Implement interactive learning activities during training
Offer one-on-one follow up coaching sessions
Develop comprehensive study guides for post-training review
2. OKRs to comprehensive inventory creation of Business-led IT services
Comprehensive inventory creation of Business-led IT services
Identify 100% of existing Business-led IT services for inclusion in the inventory
Integrate identified IT services into the inventory system
Conduct a comprehensive survey of all existing IT services
Categorize identified services based on business domain
Achieve a 95% accuracy rate in cataloguing these identified IT services
Train staff regularly on cataloguing best practices
Consistently review and correct catalogue entries
Implement detailed cataloguing standards and procedures
Implement an intuitive, user-friendly system to access the established inventory
Conduct frequent testing and subsequent iterations for system improvements
Develop system design with emphasis on user-friendly interface
Identify user needs and preferences for inventory system
3. OKRs to enhance the efficiency and reliability of IT services
Enhance the efficiency and reliability of IT services
Decrease system downtime by 20%
Implement regular preventive maintenance on all system components
Establish robust disaster recovery and backup plans
Upgrade outdated hardware and software components
Implement proactive maintenance on 95% of servers
Assign a maintenance team to apply the protocol to identified servers
Identify all servers needing proactive maintenance
Develop and document a proactive maintenance protocol
Increase customer satisfaction scores by 15% via improved service delivery
Train staff in advanced customer service techniques
Implement a robust customer feedback system
Streamline service delivery for efficiency
4. OKRs to master cloud services architecture: argocd, kubernates, istio, terraform
Master cloud services architecture: argocd, kubernates, istio, terraform
Deliver a presentation on the learnings and real-world application of these technologies
Practice the presentation for clear and engaging delivery
Prepare comprehensive slides to explain key technology learnings
Research real-world application examples of these technologies
Obtain certification in Kubernetes and ArgoCD within the agreed time frame
Dedicate specific hours each week for course work and study
Schedule and complete certification exams before the deadline
Research and enroll in a reputable Kubernetes and ArgoCD certification course
Successfully deploy 3 projects using Istio and Terraform by quarter end
Develop a deployment strategy using Istio and Terraform
Identify the requirements and scope for each of the 3 projects
Execute deployment plan, monitor progress, and troubleshoot any issues
5. OKRs to enhance proficiency in handling and developing AWS
Enhance proficiency in handling and developing AWS
Score 90% or higher in final assessment of a professional-level AWS course
Repeatedly take and review practice exams before the final exam
Regularly review and understand all course materials and lecture notes
Invest time in practical AWS exercises and projects
Complete 4 accredited AWS setup and maintenance online courses by end of quarter
Complete all coursework and assessments before the due date
Establish a consistent study schedule to complete the courses
Research and select 4 accredited AWS setup and maintenance online courses
Successfully deploy and maintain 3 AWS applications without significant errors
Use AWS Elastic Beanstalk for application deployment
Regularly backup data using AWS Backup services
Establish comprehensive monitoring using AWS CloudWatch
6. OKRs to efficiently eliminate the existing datacenter to minimize costs
Efficiently eliminate the existing datacenter to minimize costs
Reduce data center infrastructure costs by 20% through efficient decommissioning
Identify underutilized or outdated equipment for decommissioning
Evaluate effectiveness of current data center infrastructure
Implement efficient decommissioning processes to reduce costs
Achieve 30% cost savings by transitioning to cloud-based services
Analyze cost comparison between current and cloud-based services
Develop and implement transition plan to cloud services
Identify potential cloud-based service providers
Train IT team to manage new services, increasing operational efficiency by 25%
Evaluate performance improvements post-training
Identify necessary training for IT team for new services
Schedule and conduct IT training sessions
7. OKRs to successful migration of services from OnPremise to cloud
Successful migration of services from OnPremise to cloud
Identify and categorize all OnPremise services for migration by end of Week 3
Compile a list of all OnPremise services currently in use
Categorize each service based on priority for migration
Create a detailed migration schedule by end of Week 3
Conduct post-migration validation to ensure 100% functionality for all migrated services
Verify functionality of every migrated service
Resolve any identified post-migration issues
Conduct post-migration system checks
Achieve 70% service migration while ensuring zero disruption in client services
Identify and prioritize critical services for migration
Develop and execute a detailed migration plan
Continuously monitor and troubleshoot during migration
8. OKRs to efficiently migrate services and databases to Google Cloud
Efficiently migrate services and databases to Google Cloud
Achieve minimal downtime during the migration process
Conduct regular communication regarding the migration process with all relevant stakeholders
Perform a thorough assessment of the existing infrastructure and identify potential issues
Develop a detailed migration plan with clear timelines and allocated resources
Implement redundancy measures and backup systems to minimize the impact of any disruptions
Optimize costs by analyzing and implementing cost-effective solutions in Google Cloud
Identify and eliminate any unnecessary services or resources to reduce expenses
Regularly monitor and review cost reports and adjust strategies accordingly
Research and implement more cost-effective alternatives or optimized configurations for existing services
Conduct a thorough analysis of current Google Cloud services and associated costs
Ensure seamless data migration from existing databases to Google Cloud
Perform necessary data cleansing and transformation to ensure compatibility with Google Cloud
Assess current database structure and data volume for smooth migration planning
Create a detailed data migration strategy outlining steps, tools, and timelines
Execute step-by-step migration process, verifying data integrity and minimizing downtime
Successfully migrate all services from current platform to Google Cloud
9. OKRs to amplify sales of IT services and staff augmentation
Amplify sales of IT services and staff augmentation
Improve lead conversion rates by 10% through targeted sales initiatives
Upscale IT staff augmentation sales by 20%
Initiate upselling and cross-selling training for sales team
Develop specialized sales pitch and strategies for upscale clients
Identify potential markets for higher-end IT staff augmentation
Achieve a 15% increase in new contract signings for IT services
Enhance sales strategies to attract potential customers
Develop and implement targeted marketing campaigns for IT services
Improve service offerings based on customer feedback
It Services Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your It Services Team OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Services Team OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to support CEO in executing strategic initiatives and tracking progress
OKRs to successfully launch a new product
OKRs to successfully launch and operationalize MVP 1.0
OKRs to boost Iranian childhood cancer charity's brand recognition
OKRs to design a comprehensive solution architecture for in-house projects
OKRs to successfully manage strategic partnership
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.