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5 OKR examples for It Managers

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What are It Managers OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It Managers to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

The best tools for writing perfect It Managers OKRs

Here are 2 tools that can help you draft your OKRs in no time.

Tability AI: to generate OKRs based on a prompt

Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.

Watch the video below to see it in action 👇

Tability Feedback: to improve existing OKRs

You can use Tability's AI feedback to improve your OKRs if you already have existing goals.

AI feedback for OKRs in Tability

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

It Managers OKRs examples

You'll find below a list of Objectives and Key Results templates for It Managers. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to successfully integrate and deploy Productiv SaaS for IT management

  • ObjectiveSuccessfully integrate and deploy Productiv SaaS for IT management
  • KRTrain 90% of the IT team on Productiv SaaS application management functionalities
  • TaskIdentify members of IT team needing Productiv SaaS training
  • TaskSecure trainings for Productiv SaaS application management
  • TaskSchedule and ensure employees attend the training sessions
  • KRComplete Productiv SaaS integration with existing systems by 75% in the first month
  • TaskDevelop a comprehensive integration plan for Productiv SaaS
  • TaskInitiate the integration of Productiv SaaS with existing systems
  • TaskMonitor and evaluate the progress of the integration
  • KRIdentify and manage 70% of shadow IT instances using Productiv SaaS
  • TaskDeploy Productiv SaaS tool across all company systems
  • TaskConduct a thorough inventory to identify shadow IT instances
  • TaskLeverage Productiv reporting to manage identified shadow IT elements

OKRs to enhance visibility over cloud and on-prem patchmanagement and configurations

  • ObjectiveEnhance visibility over cloud and on-prem patchmanagement and configurations
  • KRComplete training for IT team on latest best practices regarding configurations and patch management
  • TaskIdentify relevant training programs on configurations and patch management
  • TaskEnroll IT team members in selected training courses
  • TaskMonitor team's progression and verify training completion
  • KRImplement a centralized system to track and report all cloud resource configurations
  • TaskTrain staff to report configurations
  • TaskDeploy the system across all cloud resources
  • TaskIdentify necessary components for the centralized tracking system
  • KREstablish a schedule and process for regular patch updates and audits
  • TaskIdentify software and systems that require regular patching
  • TaskDetermine frequency for updates and audits
  • TaskCreate SOP for patch management process

OKRs to efficiently eliminate the existing datacenter to minimize costs

  • ObjectiveEfficiently eliminate the existing datacenter to minimize costs
  • KRReduce data center infrastructure costs by 20% through efficient decommissioning
  • TaskIdentify underutilized or outdated equipment for decommissioning
  • TaskEvaluate effectiveness of current data center infrastructure
  • TaskImplement efficient decommissioning processes to reduce costs
  • KRAchieve 30% cost savings by transitioning to cloud-based services
  • TaskAnalyze cost comparison between current and cloud-based services
  • TaskDevelop and implement transition plan to cloud services
  • TaskIdentify potential cloud-based service providers
  • KRTrain IT team to manage new services, increasing operational efficiency by 25%
  • TaskEvaluate performance improvements post-training
  • TaskIdentify necessary training for IT team for new services
  • TaskSchedule and conduct IT training sessions

OKRs to reduce IT support response time by 20%

  • ObjectiveImprove IT support response time
  • KRIncrease number of available support agents
  • KRMonitor and optimize resolution time for all support tickets
  • KREnhance employee IT training to reduce basic inquiries
  • KRImplement a new ticketing system for faster response

OKRs to enhance customer service by reducing average response time

  • ObjectiveEnhance customer service by reducing average response time
  • KRImplement an automated response system to handle 35% of queries
  • TaskSelect suitable software for automated response system
  • TaskIdentify the most frequent queries for automation
  • TaskTrain staff on managing and updating the system
  • KRDecrease the average response time by 15%
  • TaskProvide advanced training for customer service staff
  • TaskImplement a streamlined process for responding to queries
  • TaskInvest in quicker, more efficient customer service software
  • KRTrain 70% of customer service staff in time-efficient response practices
  • TaskDevelop a time-efficient response training program
  • TaskImplement the program and monitor progress
  • TaskIdentify 70% customer service staff for training

It Managers OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Save hours with automated OKR dashboards

AI feedback for OKRs in Tability

Your quarterly OKRs should be tracked weekly if you want to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using Tability to save time with automated OKR dashboards, data connectors, and actionable insights.

How to get Tability dashboards:

That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.

More It Managers OKR templates

We have more templates to help you draft your team goals and OKRs.

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