15 customisable OKR examples for It Management
What are It Management OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Management to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own It Management OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable It Management OKRs examples
You'll find below a list of Objectives and Key Results templates for It Management. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to enhance efficiency and uniformity in IT asset management processes
Enhance efficiency and uniformity in IT asset management processes
Increase process automation to decrease manual intervention by 35%
Implement appropriate automation software to streamline processes
Identify repetitive tasks that are suitable for automation
Train staff on new automation tools for transitional efficiency
Reduce process variability by achieving 90% adherence to structured workflows
Monitor and measure workflow adherence regularly
Identify the key steps in your current workflows
Provide training on structured workflows to staff
Train 100% of the Asset Management team on new standardized process protocols
Develop comprehensive training material on new process protocols
Validate training effectiveness through assessments
Schedule and conduct training sessions for the team
2. OKRs to improve IT Service Management process efficiency and efficacy
Improve IT Service Management process efficiency and efficacy
Implement two new service improvement projects
Identify areas in the service sector that need improvement
Commence execution of the project plan steps
Develop detailed project plans for improvements
Achieve 95% service request satisfaction
Solicit and incorporate feedback from service users
Regularly train staff to improve quality of customer service
Implement a system for tracking and resolving requests efficiently
Reduce system-related incidents by 20%
Train staff on correct system usage
Implement regular system maintenance and upgrades
Enhance system security measures
3. OKRs to successfully integrate and deploy Productiv SaaS for IT management
Successfully integrate and deploy Productiv SaaS for IT management
Train 90% of the IT team on Productiv SaaS application management functionalities
Identify members of IT team needing Productiv SaaS training
Secure trainings for Productiv SaaS application management
Schedule and ensure employees attend the training sessions
Complete Productiv SaaS integration with existing systems by 75% in the first month
Develop a comprehensive integration plan for Productiv SaaS
Initiate the integration of Productiv SaaS with existing systems
Monitor and evaluate the progress of the integration
Identify and manage 70% of shadow IT instances using Productiv SaaS
Deploy Productiv SaaS tool across all company systems
Conduct a thorough inventory to identify shadow IT instances
Leverage Productiv reporting to manage identified shadow IT elements
4. OKRs to enhance productivity and operation efficiency in IT management
Enhance productivity and operation efficiency in IT management
Improve system uptime to 99.9%
Establish a comprehensive system monitoring plan
Regularly conduct preventive maintenance and updates
Implement redundancy in key system infrastructure components
Implement a new IT project management tool with 90% team adoption
Identify a suitable IT project management tool for the team
Conduct tool training sessions to ensure 90% adoption
Monitor and address any adoption issues regularly
Reduce IT incident response time by 30%
Train IT staff in streamlined incident response processes
Implement automated alert systems for quicker incident identification
Regularly review and refine existing response protocols
5. OKRs to streamline and automate IT infrastructure processes
Streamline and automate IT infrastructure processes
Implement automation in 70% of server management tasks to enhance efficiency
Train the team on implementing automation processes
Identify the predominant server management tasks for automation
Research and select suitable automation tools
Deploy desktop automation to reduce manual tasks in IT support by 50%
Purchase and install necessary automation software
Identify repetitive, manual tasks in IT support for automation
Train IT support staff in automation usage
Develop an automated solution to resolve 60% of common network issues
Test and implement the automation solution
Identify common network issues and their frequency
Design a prototype for automated issue resolution
6. OKRs to enhance visibility over cloud and on-prem patchmanagement and configurations
Enhance visibility over cloud and on-prem patchmanagement and configurations
Complete training for IT team on latest best practices regarding configurations and patch management
Identify relevant training programs on configurations and patch management
Enroll IT team members in selected training courses
Monitor team's progression and verify training completion
Implement a centralized system to track and report all cloud resource configurations
Train staff to report configurations
Deploy the system across all cloud resources
Identify necessary components for the centralized tracking system
Establish a schedule and process for regular patch updates and audits
Identify software and systems that require regular patching
Determine frequency for updates and audits
Create SOP for patch management process
7. OKRs to enhance the effectiveness of the vulnerability management program
Enhance the effectiveness of the vulnerability management program
Implement updates to the vulnerability detection system by 25%
Plan and develop necessary system updates and enhancements
Execute implementation of updated system at 25% capacity
Assess current vulnerability detection system for potential improvements
Conduct training sessions for 80% of the IT staff on improved vulnerability management practices
Schedule and conduct the training sessions
Create an advanced vulnerability management curriculum
Identify IT staff that require vulnerability management training
Reduce the number of vulnerability incidents by 30%
Regularly train staff about online threats
Implement an updated, robust cybersecurity program
Run weekly system vulnerability checks
8. OKRs to enhance incident ticket resolution and management
Enhance incident ticket resolution and management
Implement a system to categorize and prioritize incidents for faster resolution
Implement the system and train team on proper usage
Develop a categorization and prioritization system
Identify different categories and priority levels for incidents
Increase first call resolution rate to 80% from the current figure
Implement customer service training emphasizing first call resolutions
Regularly monitor and evaluate agent performance
Review and update relevant call scripts and procedures
Reduce average ticket resolution time by 30%
Set key performance indicators for resolution times
Train staff in advanced problem-solving
Implement a more efficient ticket prioritization system
9. OKRs to implement replacement of privilege access management tools
Implement replacement of privilege access management tools
Train 75% of IT staff on utilization of new access management tools
Set up instructional webinars on access management tools
Identify IT staff members requiring training in new tools
Monitor training intake and completion among staff
Identify new, robust access management tools that align with company needs
Research various access management tools available in the market
Evaluate each tool's compatibility with company needs
Request demonstrations or trials from selected vendors
Successfully migrate and test 50% of systems to the new tools
Conduct migration and ensure proper setup
Identify critical systems for initial migration to the new tools
Perform initial testing and troubleshoot issues
10. OKRs to comprehensive inventory creation of Business-led IT services
Comprehensive inventory creation of Business-led IT services
Identify 100% of existing Business-led IT services for inclusion in the inventory
Integrate identified IT services into the inventory system
Conduct a comprehensive survey of all existing IT services
Categorize identified services based on business domain
Achieve a 95% accuracy rate in cataloguing these identified IT services
Train staff regularly on cataloguing best practices
Consistently review and correct catalogue entries
Implement detailed cataloguing standards and procedures
Implement an intuitive, user-friendly system to access the established inventory
Conduct frequent testing and subsequent iterations for system improvements
Develop system design with emphasis on user-friendly interface
Identify user needs and preferences for inventory system
11. OKRs to decommission all identified systems by 2024
Decommission all identified systems by 2024
Conduct final review to ensure all decommissioned systems are properly shut down
Document final review findings
Confirm cessation of systems via verification protocols
Identify all systems slated for decommission
Successfully decommission 50% of identified systems by end of quarter
Execute decommissioning safely and efficiently
Identify essential vs. non-essential systems for business operations
Develop a detailed decommissioning plan and schedule
Complete inventory of all systems slated for decommission by end of quarter
Finalize and document inventory report
Conduct thorough inventory of these systems
Identify all systems scheduled for decommissioning
12. OKRs to execute Seamless Transition to Cloud Infrastructure
Execute Seamless Transition to Cloud Infrastructure
Train 90% of IT staff on cloud management and procedures
Monitor and record staff training progress and completion
Schedule and coordinate cloud management training sessions
Identify IT staff members needing cloud management training
Achieve 30% utilization of cloud storage by migrating existing data
Develop a strategic data migration plan
Implement data transfer to reach set utilization target
Identify essential data suitable for cloud migration
Reduce on-premise server usage by 50% through cloud migration
Develop a comprehensive migration strategy
Execute strategy, monitor, and optimize cloud usage
Identify servers eligible for cloud migration
13. OKRs to implement phase one of privilege access management tool replacement
Implement phase one of privilege access management tool replacement
Develop detailed transition plan to ensure zero service disruptions
Schedule and communicate transition plan to all stakeholders
Develop contingency strategies addressing identified risks
Identify critical services and potential disruption risks
Train 70% of IT staff on the operation of selected new access management tools
Organize and implement the scheduled training sessions
Choose appropriate access management tools for training
Identify 70% of IT staff requiring access management training
Identify and assess five potential replacement tools, determining suitability by end of quarter
Research and list five potential replacement tools
Evaluate each tool's effectiveness and suitability
Present findings and recommendation by the deadline
14. OKRs to successfully procure and implement a smart workplace management system
Successfully procure and implement a smart workplace management system
Train all relevant staff and fully implement the system by week 12
Identify all staff requiring system training
Fully implement the system by week 12
Organize in-depth system training for selected staff
Source and evaluate 5 potential management systems by week 3
Identify 5 promising management systems
Gather detailed information about each system
Assess each management system's effectiveness and suitability
Secure budget approval and purchase selected management system by week 6
Follow-up for budget approval by week 5
Purchase selected management system by week 6
Submit project budget for approval by the end of week 3
15. OKRs to deploy Productiv SaaS for optimal application management
Deploy Productiv SaaS for optimal application management
Train 90% of IT staff efficiently on Productiv SaaS application management tools
Develop comprehensive, effective training program
Schedule and conduct training sessions for IT staff
Identify key features of Productiv SaaS for training material
Identify and onboard 100% of necessary applications into Productiv SaaS within a quarter
Implement gradual onboarding phase for each application
Catalog all necessary applications for full Productiv SaaS integration
Train team on Productiv SaaS onboarding process
Reduce shadow IT instances by 50% using Productiv management tools
Monitor and evaluate reduction in shadow IT instances
Implement Productiv management tools across all IT systems
Conduct training on Productiv for all IT staff
It Management OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your It Management OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Management OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to increase transaction volume
OKRs to enhance maturity and capabilities of Product Owners
OKRs to to increase monthly turnover to 2 million rand
OKRs to achieve full real-time transaction posting in the system
OKRs to enhance focus for better personal and professional growth
OKRs to achieve all A's and B's in all school subjects
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.