15 customisable OKR examples for It Management
What are It Management OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Management to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own It Management OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable It Management OKRs examples
You'll find below a list of Objectives and Key Results templates for It Management. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to enhance efficiency and uniformity in IT asset management processes
Enhance efficiency and uniformity in IT asset management processes
Increase process automation to decrease manual intervention by 35%
Implement appropriate automation software to streamline processes- Identify repetitive tasks that are suitable for automation
- Train staff on new automation tools for transitional efficiency
- Reduce process variability by achieving 90% adherence to structured workflows
- Monitor and measure workflow adherence regularly
- Identify the key steps in your current workflows
- Provide training on structured workflows to staff
- Train 100% of the Asset Management team on new standardized process protocols
- Develop comprehensive training material on new process protocols
- Validate training effectiveness through assessments
- Schedule and conduct training sessions for the team
2. OKRs to improve IT Service Management process efficiency and efficacy
- Improve IT Service Management process efficiency and efficacy
- Implement two new service improvement projects
- Identify areas in the service sector that need improvement
- Commence execution of the project plan steps
- Develop detailed project plans for improvements
- Achieve 95% service request satisfaction
- Solicit and incorporate feedback from service users
- Regularly train staff to improve quality of customer service
- Implement a system for tracking and resolving requests efficiently
- Reduce system-related incidents by 20%
- Train staff on correct system usage
- Implement regular system maintenance and upgrades
- Enhance system security measures
3. OKRs to successfully integrate and deploy Productiv SaaS for IT management
- Successfully integrate and deploy Productiv SaaS for IT management
- Train 90% of the IT team on Productiv SaaS application management functionalities
- Identify members of IT team needing Productiv SaaS training
- Secure trainings for Productiv SaaS application management
- Schedule and ensure employees attend the training sessions
- Complete Productiv SaaS integration with existing systems by 75% in the first month
- Develop a comprehensive integration plan for Productiv SaaS
- Initiate the integration of Productiv SaaS with existing systems
- Monitor and evaluate the progress of the integration
- Identify and manage 70% of shadow IT instances using Productiv SaaS
- Deploy Productiv SaaS tool across all company systems
- Conduct a thorough inventory to identify shadow IT instances
- Leverage Productiv reporting to manage identified shadow IT elements
4. OKRs to enhance productivity and operation efficiency in IT management
- Enhance productivity and operation efficiency in IT management
- Improve system uptime to 99.9%
- Establish a comprehensive system monitoring plan
- Regularly conduct preventive maintenance and updates
- Implement redundancy in key system infrastructure components
- Implement a new IT project management tool with 90% team adoption
- Identify a suitable IT project management tool for the team
- Conduct tool training sessions to ensure 90% adoption
- Monitor and address any adoption issues regularly
- Reduce IT incident response time by 30%
- Train IT staff in streamlined incident response processes
- Implement automated alert systems for quicker incident identification
- Regularly review and refine existing response protocols
5. OKRs to streamline and automate IT infrastructure processes
- Streamline and automate IT infrastructure processes
- Implement automation in 70% of server management tasks to enhance efficiency
- Train the team on implementing automation processes
- Identify the predominant server management tasks for automation
- Research and select suitable automation tools
- Deploy desktop automation to reduce manual tasks in IT support by 50%
- Purchase and install necessary automation software
- Identify repetitive, manual tasks in IT support for automation
- Train IT support staff in automation usage
- Develop an automated solution to resolve 60% of common network issues
- Test and implement the automation solution
- Identify common network issues and their frequency
- Design a prototype for automated issue resolution
6. OKRs to enhance visibility over cloud and on-prem patchmanagement and configurations
- Enhance visibility over cloud and on-prem patchmanagement and configurations
- Complete training for IT team on latest best practices regarding configurations and patch management
- Identify relevant training programs on configurations and patch management
- Enroll IT team members in selected training courses
- Monitor team's progression and verify training completion
- Implement a centralized system to track and report all cloud resource configurations
- Train staff to report configurations
- Deploy the system across all cloud resources
- Identify necessary components for the centralized tracking system
- Establish a schedule and process for regular patch updates and audits
- Identify software and systems that require regular patching
- Determine frequency for updates and audits
- Create SOP for patch management process
7. OKRs to enhance the effectiveness of the vulnerability management program
- Enhance the effectiveness of the vulnerability management program
- Implement updates to the vulnerability detection system by 25%
- Plan and develop necessary system updates and enhancements
- Execute implementation of updated system at 25% capacity
- Assess current vulnerability detection system for potential improvements
- Conduct training sessions for 80% of the IT staff on improved vulnerability management practices
- Schedule and conduct the training sessions
- Create an advanced vulnerability management curriculum
- Identify IT staff that require vulnerability management training
- Reduce the number of vulnerability incidents by 30%
- Regularly train staff about online threats
- Implement an updated, robust cybersecurity program
- Run weekly system vulnerability checks
8. OKRs to enhance incident ticket resolution and management
- Enhance incident ticket resolution and management
- Implement a system to categorize and prioritize incidents for faster resolution
- Implement the system and train team on proper usage
- Develop a categorization and prioritization system
- Identify different categories and priority levels for incidents
- Increase first call resolution rate to 80% from the current figure
- Implement customer service training emphasizing first call resolutions
- Regularly monitor and evaluate agent performance
- Review and update relevant call scripts and procedures
- Reduce average ticket resolution time by 30%
- Set key performance indicators for resolution times
- Train staff in advanced problem-solving
- Implement a more efficient ticket prioritization system
9. OKRs to implement replacement of privilege access management tools
- Implement replacement of privilege access management tools
- Train 75% of IT staff on utilization of new access management tools
- Set up instructional webinars on access management tools
- Identify IT staff members requiring training in new tools
- Monitor training intake and completion among staff
- Identify new, robust access management tools that align with company needs
- Research various access management tools available in the market
- Evaluate each tool's compatibility with company needs
- Request demonstrations or trials from selected vendors
- Successfully migrate and test 50% of systems to the new tools
- Conduct migration and ensure proper setup
- Identify critical systems for initial migration to the new tools
- Perform initial testing and troubleshoot issues
10. OKRs to comprehensive inventory creation of Business-led IT services
- Comprehensive inventory creation of Business-led IT services
- Identify 100% of existing Business-led IT services for inclusion in the inventory
- Integrate identified IT services into the inventory system
- Conduct a comprehensive survey of all existing IT services
- Categorize identified services based on business domain
- Achieve a 95% accuracy rate in cataloguing these identified IT services
- Train staff regularly on cataloguing best practices
- Consistently review and correct catalogue entries
- Implement detailed cataloguing standards and procedures
- Implement an intuitive, user-friendly system to access the established inventory
- Conduct frequent testing and subsequent iterations for system improvements
- Develop system design with emphasis on user-friendly interface
- Identify user needs and preferences for inventory system
11. OKRs to decommission all identified systems by 2024
- Decommission all identified systems by 2024
- Conduct final review to ensure all decommissioned systems are properly shut down
- Document final review findings
- Confirm cessation of systems via verification protocols
- Identify all systems slated for decommission
- Successfully decommission 50% of identified systems by end of quarter
- Execute decommissioning safely and efficiently
- Identify essential vs. non-essential systems for business operations
- Develop a detailed decommissioning plan and schedule
- Complete inventory of all systems slated for decommission by end of quarter
- Finalize and document inventory report
- Conduct thorough inventory of these systems
- Identify all systems scheduled for decommissioning
12. OKRs to execute Seamless Transition to Cloud Infrastructure
- Execute Seamless Transition to Cloud Infrastructure
- Train 90% of IT staff on cloud management and procedures
- Monitor and record staff training progress and completion
- Schedule and coordinate cloud management training sessions
- Identify IT staff members needing cloud management training
- Achieve 30% utilization of cloud storage by migrating existing data
- Develop a strategic data migration plan
- Implement data transfer to reach set utilization target
- Identify essential data suitable for cloud migration
- Reduce on-premise server usage by 50% through cloud migration
- Develop a comprehensive migration strategy
- Execute strategy, monitor, and optimize cloud usage
- Identify servers eligible for cloud migration
13. OKRs to implement phase one of privilege access management tool replacement
- Implement phase one of privilege access management tool replacement
- Develop detailed transition plan to ensure zero service disruptions
- Schedule and communicate transition plan to all stakeholders
- Develop contingency strategies addressing identified risks
- Identify critical services and potential disruption risks
- Train 70% of IT staff on the operation of selected new access management tools
- Organize and implement the scheduled training sessions
- Choose appropriate access management tools for training
- Identify 70% of IT staff requiring access management training
- Identify and assess five potential replacement tools, determining suitability by end of quarter
- Research and list five potential replacement tools
- Evaluate each tool's effectiveness and suitability
- Present findings and recommendation by the deadline
14. OKRs to successfully procure and implement a smart workplace management system
- Successfully procure and implement a smart workplace management system
- Train all relevant staff and fully implement the system by week 12
- Identify all staff requiring system training
- Fully implement the system by week 12
- Organize in-depth system training for selected staff
- Source and evaluate 5 potential management systems by week 3
- Identify 5 promising management systems
- Gather detailed information about each system
- Assess each management system's effectiveness and suitability
- Secure budget approval and purchase selected management system by week 6
- Follow-up for budget approval by week 5
- Purchase selected management system by week 6
- Submit project budget for approval by the end of week 3
15. OKRs to deploy Productiv SaaS for optimal application management
- Deploy Productiv SaaS for optimal application management
- Train 90% of IT staff efficiently on Productiv SaaS application management tools
- Develop comprehensive, effective training program
- Schedule and conduct training sessions for IT staff
- Identify key features of Productiv SaaS for training material
- Identify and onboard 100% of necessary applications into Productiv SaaS within a quarter
- Implement gradual onboarding phase for each application
- Catalog all necessary applications for full Productiv SaaS integration
- Train team on Productiv SaaS onboarding process
- Reduce shadow IT instances by 50% using Productiv management tools
- Monitor and evaluate reduction in shadow IT instances
- Implement Productiv management tools across all IT systems
- Conduct training on Productiv for all IT staff
It Management OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your It Management OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Management OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to increase transaction volume
- OKRs to enhance maturity and capabilities of Product Owners
- OKRs to to increase monthly turnover to 2 million rand
- OKRs to achieve full real-time transaction posting in the system
- OKRs to enhance focus for better personal and professional growth
- OKRs to achieve all A's and B's in all school subjects
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.