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What are Technician OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.
To aid you in setting your goals, we have compiled a collection of OKR examples customized for Technician. Take a look at the templates below for inspiration and guidance.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Technician OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Technician OKRs examples
We've added many examples of Technician Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
OKRs to improve efficiency and effectiveness in facilities management
ObjectiveImprove efficiency and effectiveness in facilities management
KRAchieve 90% satisfaction rate in employee facilities survey
Implement updates and improvements based on feedback- Conduct an initial survey to gauge current satisfaction levels
- Regularly communicate improvements to employees
- KRReduce maintenance response time by 15%
- Implement an automated maintenance request tracking system
- Increase maintenance staff availability
- Train techs on response time reduction strategies
- KRDecrease facilities-related expenses by 10%
- Regularly maintain and repair equipment to avoid costly replacements
- Implement energy-efficient lighting and heating systems
- Negotiate lower rates with utilities providers
OKRs to decrease equipment downtime in the water treatment plant
- ObjectiveDecrease equipment downtime in the water treatment plant
- KRInstall predictive maintenance software on 100% of vital equipment
- Begin installing software on identified equipment
- Purchase necessary predictive maintenance software
- Identify all vital equipment requiring the software
- KRTrain 90% of plant operators on troubleshooting and preventive maintenance
- Develop troubleshooting and maintenance curriculum
- Identify plant operators needing training
- Schedule and conduct training sessions
- KRAchieve a 5% reduction in equipment break-failures by end of next quarter
- Boost training on proper equipment usage
- Implement regular preventative maintenance on all equipment
- Invest in higher quality parts and tools
OKRs to improve IT service desk performance and customer satisfaction
- ObjectiveImprove IT service desk performance and customer satisfaction
- KRAchieve 90% customer satisfaction rating in user surveys
- Implement regular training for customer service team
- Develop customer-centric policies and strategies
- Establish a user feedback system post-service
- KRIncrease first contact resolution rate to 80%
- Implement a robust knowledge management system
- Regularly monitor and analyze resolution metrics
- Train customer service team on effective problem-solving techniques
- KRReduce average ticket resolution time by 20%
- Implement advanced ticket prioritization system
- Streamline communication processes within the team
- Provide comprehensive problem-solving training to staff
OKRs to implement a proficient live operations team for streaming events on Netflix
- ObjectiveImplement a proficient live operations team for streaming events on Netflix
- KRAchieve a viewer satisfaction score of 8/10 or greater for every streamed event
- Provide easy-to-access support for technical issues
- Gather and respond to viewer feedback effectively
- Regularly test and improve streaming quality and speed
- KRRecruit and train 5 dedicated team members skilled in live operations by end of quarter
- Design and implement a comprehensive training program
- Advertise roles on relevant job platforms
- Identify necessary skills for live operations team members
- KRSuccessfully execute 3 high profile live streaming events without technical glitches
- Hire expert technicians for uninterrupted live streaming
- Schedule rigorous rehearsals before the actual streaming events
- Procure high-quality streaming equipment
OKRs to enhance the reliability and availability of end-user hardware
- ObjectiveEnhance the reliability and availability of end-user hardware
- KRImplement a robust hardware replacement process to reduce downtime to under 24 hours
- Develop clear hardware failure protocols for swift replacement
- Establish a solid partnership with hardware suppliers for rapid replacement parts
- Train staff on quick detection and resolution of hardware problems
- KRDecrease hardware failure rate by 30% through regular maintenance and updates
- Implement a regular schedule for hardware checks and maintenance
- Install latest software and firmware updates regularly
- Train staff on updates and basic hardware troubleshooting
- KRIncrease hardware uptime to 99.9% across all end-user devices
- Establish a rapid response technical support team
- Upgrade outdated hardware to minimize failures
- Implement regular maintenance schedules for all hardware devices
OKRs to improve accuracy of financial statement reporting
- ObjectiveImprove accuracy of financial statement reporting
- KRTrain staff on new financial reporting procedures to ensure 95% compliance
- Develop a detailed training program for new financial procedures
- Monitor and evaluate staff compliance regularly
- Implement regular training sessions for all staff members
- KRImplement a comprehensive audit process to decrease reporting errors by 30%
- Train staff on proper reporting and audit procedures
- Install auditing software to automatically detect errors
- Establish a defined auditing protocol involving routine checks
- KRImprove data management systems to reduce data-entry errors by 40%
- Train staff on proper data-entry techniques
- Upgrade data-entry software for better accuracy
- Implement comprehensive data validation checks
OKRs to implement a laboratory procedure mentorship program
- ObjectiveImplement a laboratory procedure mentorship program
- KRSuccessfully onboard and guide 20 mentees through the mentoring program to improve their skill levels
- Develop a comprehensive onboarding plan for new mentees
- Implement skill assessment tests to measure improvements
- Schedule regular guidance sessions for individual mentees
- KRAchieve a 90% satisfactory rating in post-mentoring feedback from participants
- Regularly evaluate and update mentoring methodology based on feedback
- Develop comprehensive mentoring curriculum tailored to participants' needs
- Foster open communication and response to participants' concerns promptly
- KRDevelop a comprehensive laboratory procedures training curriculum by involving 5 experienced laboratory technicians
- Identify 5 experienced lab technicians for curriculum development
- Draft initial training procedures with technician input
- Review, adjust, and finalize comprehensive curriculum
OKRs to efficiently manage and improve IT conference call operations
- ObjectiveEfficiently manage and improve IT conference call operations
- KRConduct training sessions to enhance team's troubleshooting skills by 30%
- Implement and monitor the training sessions regularly
- Identify gaps in current troubleshooting abilities of team members
- Develop a comprehensive training plan to address these gaps
- KRReduce technical issues during calls by 50% through system optimization
- Identify common technical issues during calls
- Implement and monitor the effectiveness of updates
- Develop system updates to address these issues
- KRIncrease participant satisfaction rate to 95% based on post-call surveys
- Design a regular review and improvement process
- Train representatives in customer service excellence
- Implement participant feedback from surveys
OKRs to evaluate ozonation's effect on biofiltration process
- ObjectiveEvaluate ozonation's effect on biofiltration process
- KREstablish a link between ozonation levels and biofiltration effectiveness in 75% of tests
- Develop a standardized testing method
- Conduct and analyze tests on biofiltration effectiveness
- Study previous research on ozonation and biofiltration
- KRConduct 10 experiments to identify specific ozonation impacts on biofilter microbiomes
- Define parameters for specific ozonation impacts
- Analyze and record the results after ozonation
- Set up 10 different biofilter microbiome experiments
- KRPublish a comprehensive report analyzing and proposing enhancements to the ozonation-biofiltration setup
- Conduct research on existing ozonation-biofiltration technologies
- Analyze and draft improvements for current setup
- Compile and publish comprehensive final report
OKRs to deliver an excellent product with seamless usability
- ObjectiveDeliver an excellent product with seamless usability
- KRImprove system stability to achieve 99.99% uptime
- Construct redundancy for critical system components
- Establish a continuous system monitoring process
- Implement regular system maintenance and updates
- KRIncrease simulated user testing success rate to over 95%
- Improve software testing tools or environment
- Implement quality assurance strategies and improvements
- Develop comprehensive test cases centered on user behavior
- KRReduce customer-reported issues by 30% post product launch
- Implement thorough product testing before the launch
- Create clear, comprehensive user guides and tutorials
- Enhance the post-launch customer support system
Technician OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, you can move to Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Technician OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to boost usage rates of our key product among existing customers
- OKRs to establish a high-performing IT team
- OKRs to develop high-performing distribution teams via effective hiring and onboarding
- OKRs to advance skills and knowledge as a clinical reviewer
- OKRs to enhance productivity and task management during the workday
- OKRs to enhance the quality of our App notifications