5 customisable OKR examples for Problem Resolution
What are Problem Resolution OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We've tailored a list of OKRs examples for Problem Resolution to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Problem Resolution OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Problem Resolution OKRs examples
You will find in the next section many different Problem Resolution Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
1. OKRs to improve ticket resolution process in DACH region
Improve ticket resolution process in DACH region
Implement effective process in 95% of DACH tickets
Develop clear, concise guidelines for handling DACH tickets
Monitor and evaluate ticket resolution success rates
Train staff on new ticket handling procedures
Decrease average ticket resolution time by 25%
Implement more efficient ticket sorting and prioritization systems
Train team in advanced problem-solving techniques
Introduce automation wherever possible
Increase customer satisfaction with resolution process by 30%
Implement a comprehensive training program for customer service representatives
Develop and introduce a streamlined, multi-channel complaint resolution system
Conduct surveys to identify areas of dissatisfaction in the resolution process
2. OKRs to improve quality of incident resolution by the resolver team
Improve quality of incident resolution by the resolver team
Reduce incident recurrence rate by 20% through enhanced problem management
Implement thorough incident tracking and analysis procedures
Enhance proactive incident prevention measures
Develop and provide advanced problem-solving training
Decrease average resolution time per incident by 25% by refining processes
Establish strict guidelines for incident resolution
Train staff in efficient problem-solving techniques
Implement a proficient incident management system
Increase first-time resolution rate by 15% by enabling advanced troubleshooting training
Develop comprehensive advanced troubleshooting training program
Monitor and evaluate training effectiveness regularly
Implement mandatory training for all technicians
3. OKRs to minimize escalation cases in customer service
Minimize escalation cases in customer service
Increase customer satisfaction score to 90% by improving first contact resolution rate
Implement efficient customer issue tracking system
Regularly review and update resolution protocols
Train customer service reps for more effective problem-solving
Lower the escalation rate by 25% through improving communication and issue resolution skills
Develop effective issue resolution processes
Implement regular communication skills training for staff
Regularly review and improve communication channels
Implement a new training program for 80% of customer service staff
Schedule and conduct training for selected staff
Identify necessary skills and knowledge gaps in customer service staff
Create targeted training modules addressing identified gaps
4. OKRs to improve IT service desk performance and customer satisfaction
Improve IT service desk performance and customer satisfaction
Achieve 90% customer satisfaction rating in user surveys
Implement regular training for customer service team
Develop customer-centric policies and strategies
Establish a user feedback system post-service
Increase first contact resolution rate to 80%
Implement a robust knowledge management system
Regularly monitor and analyze resolution metrics
Train customer service team on effective problem-solving techniques
Reduce average ticket resolution time by 20%
Implement advanced ticket prioritization system
Streamline communication processes within the team
Provide comprehensive problem-solving training to staff
5. OKRs to enhance system stability to improve overall mobility
Enhance system stability to improve overall mobility
Reduce the number of outage incidents by half to minimize mobility interruptions
Implement predictive maintenance for all transportation vehicles
Train staff on rapid problem identification and resolution
Conduct regular software and hardware performance checks
Improve system uptime by 25% to ensure continuous and smooth mobility operations
Regularly inspect and maintain all system hardware
Continuously monitor system performance and fix glitches
Implement redundant backup solutions, preventing downtime
Implementan automated alert system for 100% identification of potential stability threats
Train staff on system operation and threat response
Identify suitable automated alert system software
Install and test the automated system
Problem Resolution OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Problem Resolution OKRs in a strategy map
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Problem Resolution OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to enhance soft skills through effective cross-team collaboration
OKRs to enhance cross-divisional resource collaboration in the region
OKRs to create a more welcoming and comfortable clinic waiting area
OKRs to develop an improved, fully transparent communication system
OKRs to improve talent acquisition
OKRs to enhance my effectiveness as a mentor
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.