OKR template to improve quality of incident resolution by the resolver team

public-lib · Published 4 months ago

Your OKR template

This OKR, entitled "Improve quality of incident resolution by the resolver team", aims to enhance the effectiveness of the team handling problems or incidents. The key goal is to heighten the quality of incident resolution by this particular team, with a series of specific objectives and initiatives to realize this ambition.

The first objective is to decrease the incident recurrence rate by 20% via improved problem management. This will be achieved through initiatives such as thorough incident tracking and analysis, proactive incident prevention measures, and advanced problem-solving training. By identifying recurring issues and intervening proactively, the team can mitigate recurring incidents.

The second objective is to reduce the average resolution time per incident by 25% by refining processes. This will be realized through establishing strict guidelines for incident resolution, training the staff in efficient problem-solving techniques, and implementing a proficient incident management system. Through better process management, resolution times can be significantly decreased.

Lastly, there is a goal to increase first-time resolution rate by 15% through the implementation of advanced troubleshooting training. This strategy includes developing a comprehensive training program, regular monitoring, and evaluation of its effectiveness, and mandatory training for all technicians. This ensures the resolution team is better equipped to handle incidents independently and proficiently, therefore increasing efficiency.

ObjectiveImprove quality of incident resolution by the resolver team
KRReduce incident recurrence rate by 20% through enhanced problem management
Implement thorough incident tracking and analysis procedures
Enhance proactive incident prevention measures
Develop and provide advanced problem-solving training
KRDecrease average resolution time per incident by 25% by refining processes
Establish strict guidelines for incident resolution
Train staff in efficient problem-solving techniques
Implement a proficient incident management system
KRIncrease first-time resolution rate by 15% by enabling advanced troubleshooting training
Develop comprehensive advanced troubleshooting training program
Monitor and evaluate training effectiveness regularly
Implement mandatory training for all technicians

Use in Tability

How to edit and track OKRs with Tability

You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.

Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.

With Tability you can:

Use AI to draft a complete set of OKRs in seconds
Connect your OKRs and team goals to your project
Automate reporting with integrations and built-in dashboard

Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.

The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.

Step 1. Sign up for a free Tability account

Go tohttps://tability.app/signup and create your account (it's free!)

Step 2. Create a plan

Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.

Step 3. Use the magic importer

Click on Use magic import to open up the Magic Import modal.

Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.

Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!

Now, just click on Import from text and let the magic happen.

Once your example is in the plan editor, you will be able to:

Edit the objectives, key results, and tasks
Click on the target 0 → 100% to set better target
Use the tips and the AI to refine your goals

Step 4. Publish your plan

Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.

From there you will have access to all the features that will help you and your team save hours with OKR reporting.

10+ built-in dashboards to visualise progress on your goals
Weekly reminders, data connectors, and smart notifications
9 views to map OKRs to strategic projects
Strategy map to align teams at scale