5 strategies and tactics for Quality Assurance Manager

What is a Quality Assurance Manager strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Finding the right Quality Assurance Manager strategy can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

You can copy these examples into your preferred app, or alternatively, use Tability to stay accountable.

Building your own Quality Assurance Manager strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Quality Assurance Manager strategy examples

You'll find below a list of Quality Assurance Manager tactics. We also included action items for each template to make it more practical and useful.

Strategies and tactics for measuring the quality assurance program for an airline

  • ⛳️ Strategy 1: Conduct regular audits

    • Schedule monthly internal audits
    • Hire external auditors quarterly
    • Check compliance with aviation safety regulations
    • Review maintenance procedures and records
    • Examine crew training and certification
    • Assess passenger feedback for quality insights
    • Identify and document non-conformance issues
    • Generate detailed audit reports
    • Hold meetings to discuss audit findings
    • Implement corrective actions based on audit outcomes

  • ⛳️ Strategy 2: Collect and analyse data

    • Implement a data collection system for all operations
    • Track flight performance metrics
    • Monitor on-time departure and arrival rates
    • Analyse in-flight incident reports
    • Evaluate customer satisfaction surveys
    • Use predictive analytics to foresee potential issues
    • Identify trends in maintenance issues
    • Compare data against industry benchmarks
    • Regularly review quality scorecards
    • Adjust quality assurance processes based on data insights

  • ⛳️ Strategy 3: Engage and train staff

    • Conduct regular quality assurance training sessions
    • Develop an employee feedback system
    • Encourage reporting of quality issues by staff
    • Provide recognition for quality improvements
    • Set up a quality assurance team
    • Host workshops on best practices
    • Distribute quality assurance manuals
    • Promote a culture of continuous improvement
    • Review and update training materials regularly
    • Ensure all staff are aware of quality assurance goals
auditsdata-analysisquality-assurance-managerdata-analystaudit-teamtraining-and-development-team
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Strategies and tactics for managing and strengthening relationships with an agency partner

  • ⛳️ Strategy 1: Establish clear communication protocols

    • Schedule regular check-in meetings with the agency partner
    • Create a shared communication platform for seamless information exchange
    • Set clear expectations for response times to emails and calls
    • Develop a communication protocol document and distribute it to both teams
    • Establish a point of contact for specific areas of cooperation
    • Use project management tools to track communication and tasks
    • Encourage open and transparent communication at all times
    • Implement regular feedback sessions to address communication issues
    • Develop a crisis communication plan for emergencies
    • Regularly review and update communication protocols

  • ⛳️ Strategy 2: Deeply understand client needs

    • Conduct detailed kick-off meetings to understand client needs
    • Regularly gather feedback from clients to identify shifting needs
    • Assign dedicated Account Managers to specific clients
    • Develop client profiles that outline key requirements and goals
    • Use data analytics to track client behaviour and preferences
    • Implement a client survey programme to gather insights
    • Schedule regular feedback sessions with clients
    • Create customised service packages based on client needs
    • Track industry trends to anticipate client needs
    • Foster a culture of empathy and active listening within the team

  • ⛳️ Strategy 3: Ensure satisfactory service delivery

    • Implement a service quality tracking system
    • Regularly review service delivery against client expectations
    • Ensure clear and detailed service level agreements (SLAs) are in place
    • Establish a quality assurance team to monitor service quality
    • Provide ongoing training for Account Managers on service standards
    • Set up a dedicated client support hotline
    • Conduct regular service performance reviews with the agency partner
    • Create a client satisfaction survey and act on the results
    • Develop a system for swiftly addressing service issues
    • Maintain transparent reporting on service performance to clients
communication-protocolsclient-needsaccount-managerquality-assurance-specialistclient-supportquality-assurance
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Strategies and tactics for implementing Project CORE

  • ⛳️ Strategy 1: Define clear objectives and scope

    • Conduct a project kickoff meeting with key stakeholders
    • Develop a project charter outlining objectives, scope, and deliverables
    • Allocate roles and responsibilities to team members
    • Set up a project governance framework
    • Create a detailed project plan with timelines
    • Identify and document project risks and mitigation plans
    • Establish a communication plan for regular updates
    • Develop a stakeholder engagement strategy
    • Identify necessary resources and budget requirements
    • Obtain formal approval and sign-offs from all stakeholders

  • ⛳️ Strategy 2: Ensure effective project execution and monitoring

    • Implement project management tools for tracking progress
    • Conduct regular status meetings with the team
    • Monitor project milestones and deliverables
    • Manage and address project risks proactively
    • Ensure timely decision-making and issue resolution
    • Maintain continuous communication with stakeholders
    • Track resource utilisation and budget expenditure
    • Conduct quality assurance and testing phases
    • Provide periodic progress reports to stakeholders
    • Obtain feedback and adjust plans as needed

  • ⛳️ Strategy 3: Close and evaluate the project effectively

    • Conduct a project closeout meeting
    • Review and finalise all project deliverables
    • Confirm all project objectives have been met
    • Document lessons learned and project insights
    • Release project resources and reassign roles
    • Close all contracts and financial accounts
    • Deliver a final project report to stakeholders
    • Celebrate project completion with the team
    • Hold a debrief session with key stakeholders
    • Plan for post-project support and maintenance
project-managementstakeholdersproject-managerstakeholderdevelopment-teamquality-assurance-team
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Strategies and tactics for preparing for go live

  • ⛳️ Strategy 1: Conduct a comprehensive review

    • Gather all relevant team members for a pre-go-live meeting
    • Review project scope and objectives to ensure alignment
    • Create a detailed checklist of all tasks and deliverables
    • Perform thorough testing of all systems and components
    • Ensure all necessary approvals and sign-offs are obtained
    • Review and update documentation, user guides, and FAQs
    • Schedule a final quality assurance review
    • Identify and mitigate any potential risks or issues
    • Ensure all team members are aware of their roles during go-live
    • Prepare a fallback plan in case of unforeseen issues

  • ⛳️ Strategy 2: Engage stakeholders and communicate effectively

    • Create a detailed communication plan outlining key messages and audiences
    • Notify all stakeholders of the go-live date and expectations
    • Provide regular updates and progress reports leading up to go-live
    • Ensure that customer support teams are informed and prepared
    • Distribute training materials and host training sessions for end-users
    • Set up a dedicated helpdesk or support channel for go-live day
    • Prepare communication templates for potential issues
    • Ensure project information is easily accessible to all stakeholders
    • Schedule a post-go-live feedback session
    • Maintain clear and open communication throughout the entire process

  • ⛳️ Strategy 3: Monitor and support post-go-live

    • Establish a monitoring system to track performance and issues
    • Ensure dedicated support is available 24/7 during the initial period
    • Create a post-go-live support plan with clear escalation paths
    • Monitor user feedback and address any concerns promptly
    • Schedule regular status meetings to discuss progress and issues
    • Analyse system performance and make necessary adjustments
    • Document any issues and their resolutions for future reference
    • Ensure all team members are aware of their ongoing responsibilities
    • Update project documentation based on post-go-live experiences
    • Celebrate successes and recognise team members’ contributions
go-livesupportproject-managercustomer-support-agentquality-assurancecommunication
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Strategies and tactics for implementing KPIs for the software department

  • ⛳️ Strategy 1: Define key performance indicators

    • Identify core objectives and goals for the software department
    • Research industry-standard KPIs relevant to software development
    • Engage with team members to gather input on KPIs
    • Select 5-10 KPIs that align with departmental objectives
    • Ensure KPIs cover dimensions like productivity, quality, and efficiency
    • Document and define each KPI clearly
    • Decide on the data sources for tracking each KPI
    • Set benchmarks or target values for each KPI
    • Create a guideline for regular review and updates of KPIs
    • Communicate the selected KPIs to the entire department

  • ⛳️ Strategy 2: Implement KPI tracking tools and systems

    • Research and select appropriate KPI tracking software or tools
    • Ensure software integrates well with existing systems
    • Set up data collection methods for each KPI
    • Automate data collection where possible
    • Configure dashboards and reporting tools for real-time KPI display
    • Offer training sessions for the team on using the tracking tools
    • Define roles and responsibilities for maintaining the tracking system
    • Test the system with sample data to ensure accuracy
    • Prepare documentation for using and maintaining KPI tools
    • Launch the system and monitor its performance, making adjustments as necessary

  • ⛳️ Strategy 3: Monitor and improve performance based on KPIs

    • Schedule regular KPI review meetings with the department
    • Analyse the collected data to identify trends and patterns
    • Celebrate achievements and acknowledge areas of high performance
    • Identify areas needing improvement and potential growth opportunities
    • Develop action plans for areas falling below benchmark levels
    • Assign ownership of improvement initiatives to specific team members
    • Set specific, measurable objectives for performance improvement
    • Provide resources and support for improvement efforts
    • Revisit and revise KPI benchmarks if necessary
    • Consistently track progress and adjust strategies as needed
kpisoftware-departmentkpi-managersoftware-developersoftware-development-teamquality-assurance-team
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Executing your Quality Assurance Manager strategies

Having a plan is one thing, sticking to it is another.

Having a good strategy is only half the effort. You'll increase significantly your chances of success if you commit to a weekly check-in process.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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