OKR template to drive subscription renewal rates to 60%

This OKR sets a goal of propelling subscription renewal rates to the tune of 60%. It elucidates an actionable plan including an increase in personalized renewal reminders by 15% to existing customers. Efforts to reach this goal entail enhancing the current database for more accuracy in reminders and strategizing to augment the quantity of reminders.

Another aim explicitly outlined in the OKR is to raise customer satisfaction score to 85% using prompt and effective customer service. There are currently no specified initiatives for this objective; it would be assumed this refers to ongoing efforts to deliver excellent customer service.

The final objective seeks to initiate or improve customer loyalty schemes to maintain a minimum of 20% of the existing customers. This involves analyzing the influence of current loyalty programs, identifying possible areas of enhancement and strategizing improvement techniques.

In summary, this OKR aims to improve existing structures to achieve more personalized reminders, improve customer service for high satisfaction scores, and enhance customer loyalty programs for better customer retention.