OKR template to enhance stewardship to boost donor retention
The OKR focuses on the enhancement of stewardship to boost donor retention. This involves improving the donor retention rate by 10% through personalized thank you messages. Strategies include developing customized thank you notes, implementing a tracking system for donor communication, and tailoring messages based on personal donor details.
The second objective aims at boosting the overall donor satisfaction score by 15% through better customer service. This requires setting up a friendly and prompt response system, training all donation handling staff in customer service, and implementing donor feedback on a regular basis.
The third part of this OKR is to reduce donor attrition by 5% via regular donor engagement activities each quarter. Important initiatives include personalized communication strategies, developing outreach programs for consistent donor interaction, and analyzing feedback to improve future engagement activities.
In summary, this OKR aims to boost donor retention and satisfaction, and reduce attrition with a more personal approach, improved customer service, and regular engagement. It stresses on regular feedback implementation, personalized communication tactics and consistent interaction.
The second objective aims at boosting the overall donor satisfaction score by 15% through better customer service. This requires setting up a friendly and prompt response system, training all donation handling staff in customer service, and implementing donor feedback on a regular basis.
The third part of this OKR is to reduce donor attrition by 5% via regular donor engagement activities each quarter. Important initiatives include personalized communication strategies, developing outreach programs for consistent donor interaction, and analyzing feedback to improve future engagement activities.
In summary, this OKR aims to boost donor retention and satisfaction, and reduce attrition with a more personal approach, improved customer service, and regular engagement. It stresses on regular feedback implementation, personalized communication tactics and consistent interaction.
Enhance stewardship to boost donor retention
Increase donor retention rate by 10% with personalized thank you messages
Develop customized thank you notes for each donor- Implement a system to track donor communication
- Identify personal details of donors for tailored messages
- Improve overall donor satisfaction score by 15% via enhanced customer service
- Establish a prompt and friendly donor query response system
- Implement customer service training for all donation handling staff
- Regularly gather and implement donor feedback
- Reduce donor attrition by 5% through quarterly donor engagement activities
- Implement personalized communication strategies to retain donors
- Develop engaging outreach programs for consistent donor interaction
- Analyze feedback to improve future donor engagement activities