OKR template to boost engagement among existing customers by 20%

public-lib · Published 3 months ago

Your OKR template

The general goal is boosting customer engagement by 20%. The first objective is increasing the average session length by 10% through user experience personalization. It involves developing interactive elements, enhancing site navigation, and implementing AI-based content personalization.

The second objective aims to decrease customer churn rate by 5% by improving customer service responses. This will include training agents in problem-solving and communications, increasing customer service hours and implementing a customer feedback system.

The third objective is to produce 15% more regularly updated, engaging content on the platform. Actions will include creating a weekly content update schedule, training the team on producing interactive content, and identifying popular topics for fresh content generation.

These goals aim to improve user experience, retain customers, and keep content fresh and engaging, ultimately leading to a boost in customer engagement.

ObjectiveBoost engagement among existing customers by 20%
KRIncrease average session duration by 10% through user experience personalisation
Develop interactive elements to engage users longer
Enhance site navigation for easier usability
Implement AI-based content personalization on the website
KRCut customer churn rate by 5% by enhancing customer service response
Train agents in problem-solving and communication
Increase availability hours of customer service
Implement customer feedback system for service improvements
KRImplement 15% more frequently updated, engaging content on the platform
Develop a weekly content update schedule
Train team on producing interactive content
Identify popular topics for fresh, engaging content creation

Use in Tability

How to edit and track OKRs with Tability

You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.

Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.

With Tability you can:

Use AI to draft a complete set of OKRs in seconds
Connect your OKRs and team goals to your project
Automate reporting with integrations and built-in dashboard

Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.

The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.

Step 1. Sign up for a free Tability account

Go tohttps://tability.app/signup and create your account (it's free!)

Step 2. Create a plan

Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.

Step 3. Use the magic importer

Click on Use magic import to open up the Magic Import modal.

Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.

Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!

Now, just click on Import from text and let the magic happen.

Once your example is in the plan editor, you will be able to:

Edit the objectives, key results, and tasks
Click on the target 0 → 100% to set better target
Use the tips and the AI to refine your goals

Step 4. Publish your plan

Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.

From there you will have access to all the features that will help you and your team save hours with OKR reporting.

10+ built-in dashboards to visualise progress on your goals
Weekly reminders, data connectors, and smart notifications
9 views to map OKRs to strategic projects
Strategy map to align teams at scale