OKR template to regain 35% of lost customers from our database
The primary goal of this OKR is to regain 35% of lost customers from the company's database. There are three key objectives for accomplishing this. The first is to improve customer support response time by 20%, which will be achieved by developing 24/7 support, implementing a new customer service software, and training support staff to increase efficiency.
The second objective is to enhance communication with customers by 50%, intending to regain lost customers. This will be done by doubling the amount of newsletters sent to customers each week, boosting social media engagement with customers by 50%, and carrying out biweekly customer satisfaction surveys.
The third objective focuses on implementing re-engagement strategies to recover 10% of the lost customers. The initiatives to achieve this include sending personalized re-engagement emails to lost customers, developing incentive-based re-engagement campaigns, and identifying reasons behind customer churn from reviews and feedback.
By systematically executing these initiatives and regularly measuring performance against the objectives, the company seeks to regain a significant proportion of its lost customer base, improve customer service, increase customer engagement, and understand customer churn, thereby promoting customer retention and loyalty.
The second objective is to enhance communication with customers by 50%, intending to regain lost customers. This will be done by doubling the amount of newsletters sent to customers each week, boosting social media engagement with customers by 50%, and carrying out biweekly customer satisfaction surveys.
The third objective focuses on implementing re-engagement strategies to recover 10% of the lost customers. The initiatives to achieve this include sending personalized re-engagement emails to lost customers, developing incentive-based re-engagement campaigns, and identifying reasons behind customer churn from reviews and feedback.
By systematically executing these initiatives and regularly measuring performance against the objectives, the company seeks to regain a significant proportion of its lost customer base, improve customer service, increase customer engagement, and understand customer churn, thereby promoting customer retention and loyalty.
Regain 35% of lost customers from our database
Improve customer support response time by 20%
Develop round-the-clock support with rotating shifts for immediate response- Implement a new customer service software for faster query resolution
- Train support staff to enhance problem-solving speed and efficiency
- Increase our efforts in customer communication by 50%
- Double weekly newsletters sent to customers
- Boost social media engagement with customers by 50%
- Implement biweekly customer satisfaction surveys
- Implement re-engagement strategies to recover 10% of lost customers
- Personalize and send re-engagement emails to lost customers
- Develop incentive-based re-engagement campaigns
- Identify reasons behind customer churn from reviews and feedback