OKR template to transform customers into brand advocates
The second objective is to draw up customer satisfaction by 15%. The initiatives proposed for this target include ushering in loyalty and reward programs for customers, formulating extensive customer service training, and utilizing surveys to gauge customer feedback and enhance areas with issues.
The third corporate objective is to accelerate the customer referral rate by 10%. The entity plans to actualize a laudable referral program, offer personalized customer service to induce referrals, and disseminate details about referral incentives through email and social media platforms.
In summary, the over-arching goal is to metamorphose the firm's customer base into brand advocates. The centric approach leans on improving online reviews, upgrades to the customer service offered, and stimulating incentives for customers to promote referrals.
ObjectiveTransform customers into brand advocates
KRAchieve 20% more positive online reviews
Offer incentives for customers leaving positive online reviews- Respond promptly and professionally to all customer feedback
- Implement a proactive post-purchase review solicitation strategy
- KRIncrease customer satisfaction score by 15%
- Introduce new customer loyalty and reward programs
- Develop and implement a comprehensive customer service training program
- Solicit customer feedback through surveys and improve problem areas
- KRIncrease customer referral rate by 10%
- Implement a rewarding and enticing referral program for existing customers
- Offer personalized, high-quality customer service to encourage referrals
- Communicate referral incentives to clients through email and social media platforms
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale