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2 OKR examples for Positive Online Reviews

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What are Positive Online Reviews OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.

We've tailored a list of OKRs examples for Positive Online Reviews to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Positive Online Reviews OKRs examples

You'll find below a list of Objectives and Key Results templates for Positive Online Reviews. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to transform customers into brand advocates

  • ObjectiveTransform customers into brand advocates
  • KRAchieve 20% more positive online reviews
  • TaskOffer incentives for customers leaving positive online reviews
  • TaskRespond promptly and professionally to all customer feedback
  • TaskImplement a proactive post-purchase review solicitation strategy
  • KRIncrease customer satisfaction score by 15%
  • TaskIntroduce new customer loyalty and reward programs
  • TaskDevelop and implement a comprehensive customer service training program
  • TaskSolicit customer feedback through surveys and improve problem areas
  • KRIncrease customer referral rate by 10%
  • TaskImplement a rewarding and enticing referral program for existing customers
  • TaskOffer personalized, high-quality customer service to encourage referrals
  • TaskCommunicate referral incentives to clients through email and social media platforms

OKRs to enhance positive online presence to boost brand reputation

  • ObjectiveEnhance positive online presence to boost brand reputation
  • KRGain a 15% increase in positive customer reviews on key platforms
  • TaskImprove customer service training for enhanced satisfaction
  • TaskImplement a post-purchase follow-up requesting reviews
  • TaskDevelop incentive programs encouraging reviews
  • KRReduce negative social media mentions by 20% through proactive engagement
  • TaskCreate engaging content to increase positive interactions
  • TaskImplement rigorous social media sentiment monitoring
  • TaskProvide effective customer service via social media channels
  • KRGenerate 10% more mentions in industry-related blogs and news articles
  • TaskProduce more newsworthy, shareable content for our website/blog
  • TaskIdentify and reach out to influencers in relevant industry for collaborations
  • TaskIncrease PR efforts with industry-related publications

How to write your own Positive Online Reviews OKRs

1. Get tailored OKRs with an AI

You'll find some examples below, but it's likely that you have very specific needs that won't be covered.

You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.

Tability will then use your prompt to generate a fully editable OKR template.

Watch the video below to see it in action 👇

Option 2. Optimise existing OKRs with Tability Feedback tool

If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.

AI feedback for OKRs in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

You can then decide to accept the suggestions or dismiss them if you don't agree.

Option 3. Use the free OKR generator

If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.

Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.

Positive Online Reviews OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to track your Positive Online Reviews OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Positive Online Reviews OKR templates

We have more templates to help you draft your team goals and OKRs.

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