4 customisable OKR examples for Quality Assurance Department
What are Quality Assurance Department OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.
We have curated a selection of OKR examples specifically for Quality Assurance Department to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Quality Assurance Department OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Quality Assurance Department OKRs examples
You'll find below a list of Objectives and Key Results templates for Quality Assurance Department. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to boost CSAT, CES, and NPS scores via chat channel
Boost CSAT, CES, and NPS scores via chat channel
Increase CSAT score by 15% through improving chat-response efficiency
Regularly analyze chat data to identify bottlenecks
Train customer service reps for faster issue resolution
Implement a chatbot for instant, accurate responses to common queries
Achieve a 20% rise in NPS score by refining chat support quality
Regularly review and update chat scripts for clarity
Implement chat support training on customer service skills
Introduce a quality assurance process for chat interactions
Decrease CES by 10% by enhancing chat interface usability
Simplify chat interface design for seamless navigation
Improve response speed within the chat interface
Provide clear instructions and tooltips on chat features
2. OKRs to implement controls within the quality department
Implement controls within the quality department
Develop and document quality control procedures by 30% end of next quarter
Implement and revise procedures until 30% improvement is achieved
Research current industry best practices for quality control procedures
Create draft of quality control procedures document
Achieve a 10% reduction in quality defects because of new control measures
Regularly monitor and assess product quality
Implement stringent and comprehensive quality control measures
Train employees on the improved control measures
Train 75% of department staff on the newly implemented control measures
Identify the staff members requiring training
Schedule training sessions for identified staff
Monitor and record training progress
3. OKRs to streamline the process for completing monthly billing in a timely manner
Streamline the process for completing monthly billing in a timely manner
Decrease billing errors by 15% through stringent quality checks
Implement regular quality checks across all billing processes
Train staff in accurate billing and error prevention
Develop stringent auditing procedures for billing accuracy
Increase billing speed by 20% via updated software by end of quarter
Implement chosen software and train staff
Research and identify potential software upgrades
Monitor and adjust for efficiency
Maintain a 100% compliance rate for billing completion by the 3rd week
Punctually submit finalized invoices each week
Review all pending invoices weekly
Assess and improve billing process continuously
4. OKRs to boost customer loyalty and satisfaction in finance department
Boost customer loyalty and satisfaction in finance department
Improve retention of high-value customers by 10%
Develop loyalty programs offering exclusive benefits to high-value customers
Provide regular personalized communication and top-tier customer service
Implement feedback sessions to understand and address their specific needs
Increase our customer satisfaction survey results by 20%
Enhance customer service training for better client interaction
Introduce loyalty programs or customer rewards
Implement customer feedback for improved product/service quality
Decrease customer complaint cases by 15%
Implement improved product/service quality checks
Introduce more effective communication systems for customers
Develop customer complaint response training for staff
Quality Assurance Department OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Quality Assurance Department OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Quality Assurance Department OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to improve the group's understanding and relatability of given information
OKRs to enhance customer experience by understanding our clients' valuation
OKRs to obtain As and Bs in English exam
OKRs to enhance the overall quality and operations of the childcare centre
OKRs to ensure seamless goods transfer within two-hour service level agreement
OKRs to improve quality of incident resolution by the resolver team
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.