2 Resident Communication Manager OKR examples with initiatives

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What are Resident Communication Manager OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for Resident Communication Manager to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Resident Communication Manager OKRs examples

You'll find below a list of Objectives and Key Results templates for Resident Communication Manager. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to to maximize clarity and reach in resident communication

ObjectiveTo maximize clarity and reach in resident communication
KRReduce turnaround time for resident queries by 30% through proactive communication
Implement efficient resident communication software
Establish a dedicated resident queries response team
Train staff in proactive query resolution techniques
KRImplement 2 new communication channels to increase resident engagement by 50%
Develop a rollout strategy for implementing these channels
Identify two new potential communication channels for resident engagement
Track and evaluate the increase in resident engagement
KRConduct 3 resident surveys to identify areas for communication improvement
Develop a concise resident survey focusing on communication
Distribute the survey to 3 selected residents
Analyze survey responses for areas of improvement

resident-communication proactive-engagement resident-communication-manager resident-engagement-specialist resident-inquiry-response-team communication-enhancement-team

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OKRs to improve responsiveness to residents' emails

ObjectiveImprove responsiveness to residents' emails
KRCreate an organized system to track received and replied emails effectively
Regularly update and maintain your email tracking system
Implement a priority tagging system for urgent mails
Setup categorization labels within your email client
KRDecrease average email response time to under 24 hours for 90% of emails
Schedule dedicated hours for responding to emails
Set up notifications to alert on received emails
Implement an email management system
KRReceive positive feedback on communication from 80% of the residents
Draft and distribute clear and concise communication to residents
Provide response to feedback and adjust communication methods accordingly
Regularly solicit feedback on communication methods

communication residents email-manager community-outreach-coordinator email-management-team community-communications-team

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How to write your own Resident Communication Manager OKRs

1. Get tailored OKRs with an AI

You'll find some examples below, but it's likely that you have very specific needs that won't be covered.

You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.

1. Go to Tability's plan editor
2. Click on the "Generate goals using AI" button
3. Use natural language to describe your goals

Tability will then use your prompt to generate a fully editable OKR template.

Watch the video below to see it in action 👇

Option 2. Optimise existing OKRs with Tability Feedback tool

If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.

1. Go to Tability's plan editor
2. Add your existing OKRs (you can import them from a spreadsheet)
3. Click on "Generate analysis"

Tability's Strategy Map makes it easy to see all your org's OKRs

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

You can then decide to accept the suggestions or dismiss them if you don't agree.

Option 3. Use the free OKR generator

If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.

Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.

Resident Communication Manager OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to track your Resident Communication Manager OKRs

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

It brings the goals back to the top of the mind
It will highlight poorly set OKRs
It will surface execution risks
It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Resident Communication Manager OKR templates

We have more templates to help you draft your team goals and OKRs.

2 OKR examples for Resident Communication Manager