OKR template to preserve and augment the company's knowledge base
The OKR focuses on enhancing the company's knowledge base. This involves measures to increase knowledge article engagement by 30% through initiatives like implementing interactive elements, incorporating audience feedback, and including enriching content such as videos or infographics.
The second objective seeks to broaden the coverage of the knowledge base by 20%. Steps towards achieving this include researching, collating information on fresh topics, incorporating them into the knowledge base, and identifying existing gaps in the content.
The third objective pushes for a 95% customer satisfaction rating. To accomplish this, the initiatives include prompt responses to customer inquiries, regular updating of the knowledge base with pertinent information, and fostering a user-friendly, easily navigatable online platform.
Overall, the primary goal of this OKR is to enrich and upgrade the company's knowledge base, making it more engaging, comprehensive, and customer-friendly.
The second objective seeks to broaden the coverage of the knowledge base by 20%. Steps towards achieving this include researching, collating information on fresh topics, incorporating them into the knowledge base, and identifying existing gaps in the content.
The third objective pushes for a 95% customer satisfaction rating. To accomplish this, the initiatives include prompt responses to customer inquiries, regular updating of the knowledge base with pertinent information, and fostering a user-friendly, easily navigatable online platform.
Overall, the primary goal of this OKR is to enrich and upgrade the company's knowledge base, making it more engaging, comprehensive, and customer-friendly.
Preserve and augment the company's knowledge base
Improve knowledge article engagement by 30% with enhanced interactivity
Implement interactive elements like quizzes, polls, or games in articles- Solicit and incorporate audience feedback to refine content
- Incorporate videos, audios, or infographics to promote engagement
- Increase coverage of the knowledge base by 20% through new topic incorporation
- Research and compile information on new topics
- Incorporate new topics into our knowledge base
- Identify gaps in the current knowledge base content
- Achieve 95% customer satisfaction rating by providing timely, comprehensive info in the knowledge base
- Ensure swift responses to customer questions or concerns
- Update the knowledge base regularly with new, relevant information
- Foster a user-friendly, easy-to-navigate online platform