OKR template to improve quality assurance for rider service live chat
Secondly, they aim to reduce the number of unresolved live chat queries by 15%. The initiatives for this outcome include constant monitoring and reviewing of chat performances. Additionally, there's an emphasis on optimizing chat scripts for speedy issue resolution and providing efficient live chat training to all customer service representatives.
Thirdly, the OKR underscores the importance of getting the user satisfaction rate up to 90%. Conducting repetitive training for customer service improvement is one way to get there. Implementing a feedback system to get insights into user satisfaction levels is another. Also, this will optimize the services as per the user critique.
In summary, the goal of this OKR is to enhance customer service experiences, particularly with live chat services. It targets faster response times, enhanced responses leading to lower unresolved queries, and ultimately greater levels of user satisfaction.
ObjectiveImprove quality assurance for rider service live chat
KRReduce average response time by 20%
Train team in speedy problem-solving techniques- Introduce live chat customer support
- Implement a new, more efficient customer service software
- KRMinimize unresolved live chat queries by 15%
- Regularly monitor and review chat performance
- Optimize chat scripts for faster problem resolution
- Implement efficient live chat training for all customer service reps
- KRIncrease user satisfaction rating to 90%
- Conduct regular trainings for customer service improvement
- Implement customer feedback system for user satisfaction insights
- Optimize product/service features based on user critique
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale