OKR template to increase Net Promoter Score to 60
Your OKR template
The next objective focuses on increasing the customer retention rate by 10%. This will be accomplished by implementing a customer loyalty program that rewards customers for their repeat business. Additionally, improving customer service training will ensure that customers are always satisfied with their interactions, boosting their tendency to stay loyal.
Reducing customer complaints by 20% is the final goal. An efficient response system will be designed to swiftly attend to customer queries. Measures will be undertaken to assure optimal quality in products/services. Amplified customer service training for all staff will also help to reduce customer complaints.
This OKR focuses on boosting customer satisfaction, loyalty, and retention while reducing complaints. It does this through the implementation of various initiatives, demonstrating a profound commitment to improved customer experience and service.
ObjectiveIncrease Net Promoter Score to 60
KRImprove customer satisfaction levels by 15%
Implement customer feedback surveys to identify areas needing improvement- Introduce a loyalty reward program to incentivize repeat business
- Increase staff training on customer services and product knowledge
- KRIncrease customer retention rate by 10%
- Implement a customer loyalty program
- Improve customer service training
- Regularly survey customers for feedback
- KRReduce customer complaints by 20%
- Design an efficient response system for customer queries
- Improve quality control measures for products/services
- Implement customer service training for all staff
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale