OKR template to cut down outstanding ticket backlog substantially
Your OKR template
The second objective is cutting down the existing ticket backlog by 30%. The initiatives to achieve this include the implementation of a productive shift rotation system, improving the first-time ticket resolution rate through training, and prioritizing tickets based on urgency and workload.
The third objective revolves around the implementation of a streamlined ticket response system to boost efficiency by 20%. Monitoring changes to assess the efficiency increase, evaluation of the current system for inefficiencies, and researching and implementing a more effective system are the initiatives for achieving this objective.
The OKR is geared towards creating a quick, efficient ticket resolution system, hence will improve processes, increase team productivity and enhance customer satisfaction. The metrics of success are a 15% increase in resolution speed, a 30% decrease in existing ticket backlog, and a 20% efficiency boost in ticket response.
ObjectiveCut down outstanding ticket backlog substantially
KRTrain team to handle complex tickets, increasing resolution speed by 15%
Introduce incentives for quick and efficient ticket resolution- Monitor team progress and provide constructive feedback
- Implement advanced customer service training for team members
- KRDecrease existing ticket backlog by 30%
- Implement a productive shift rotation for ongoing support
- Improve ticket first-time resolution rate through training
- Prioritize tickets based on urgency and workload capacity
- KRImplement streamlined ticket response system boosting efficiency by 20%
- Monitor changes and assess the efficiency increase
- Evaluate current ticket response system for inefficiencies
- Research and implement a more efficient ticket response system
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale