OKR template to elevate the NPS score in B2B SaaS by 5%
Your OKR template
The first objective aims to reduce the customer support resolution time by 20% to enhance customer service. This involves initiatives such as regular training of customer service agents, using Artificial Intelligence to automate repetitive customer inquiries, as well as implementing a live chat feature for instant customer inquiries resolution.
The second objective to accomplish the goal is improving product feature satisfaction by 10% via software enhancements. This incorporates addressing customer issues, assessing satisfaction improvement post-enhancements, and identifying areas requiring further improvements from the feedback given by customers.
The third objective is to increase customer feedback collection by 15%. To achieve this, the company will train staff on effective solicitation methods, offer incentives for customer feedback, and implement an automated system to gather feedback after every purchase.
ObjectiveElevate the NPS score in B2B SaaS by 5%
KRReduce customer support resolution time by 20%
Train customer service agents regularly for efficiency- Automate repetitive customer inquiries using AI
- Implement live chat for instant customer inquiries resolution
- KRImprove product feature satisfaction by 10% through software enhancements
- Implement software enhancements addressing customer issues
- Evaluate satisfaction improvement post-enhancements
- Identify areas requiring improvements from customer feedback
- KRIncrease the rate of customer feedback collection by 15%
- Train staff on effective customer feedback solicitation
- Offer incentives for customers leaving feedback
- Implement a customer feedback system after each purchase
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale