What are Internal Communication Team OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for Internal Communication Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
How to write your own Internal Communication Team OKRs
Option 1. Turn ideas into OKRs with Tability AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Internal Communication Team OKRs examples
You'll find below a list of Objectives and Key Results templates for Internal Communication Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to enhance efficiency and effectiveness of internal communications
ObjectiveEnhance efficiency and effectiveness of internal communications
KRImplement a collaborative tool to reduce email communication by 50%
Identify suitable collaborative tools for team communication- Monitor and measure reduction in email usage
- Train team on the usage of the selected tool
- KRAchieve a 25% increase in staff participation in internal communications feedback surveys
- Implement staff incentives for survey participation
- Regularly promote surveys through company-wide communications
- Develop engaging, concise surveys for easier completion
- KRDevelop an internal communications strategy and get approval from all department heads
- Schedule meetings with department heads for feedback
- Revise and finalize strategy based on received approval
- Draft an initial internal communications strategy proposal
OKRs to enhance the efficiency of internal team communication
- ObjectiveEnhance the efficiency of internal team communication
- KRIncrease usage of team collaboration tools by 30%
- Implement training sessions highlighting tool benefits and functionalities
- Launch a company-wide communication promoting tool usage
- Offer incentives for employees who regularly utilize the tools
- KRImplement weekly team catch-up meetings, achieving 90% attendance
- Track attendance to maintain rate above 90%
- Schedule weekly meetings during common free time
- Send reminders about meetings two days prior
- KRReduce email response time by 50%
- Set dedicated times for checking and responding to emails
- Prioritize emails based on urgency and importance
- Use email templates for common responses
OKRs to devise the optimal work environment in the firm
- ObjectiveDevise the optimal work environment in the firm
- KRImplement staff-chosen workplace improvements in at least 3 areas
- Review and prioritize the improvement suggestions given
- Survey staff for improvement suggestions in different areas
- Carry out prioritized improvement plans
- KRReduce office complaints by 50% as per HR records
- Implement regular team-building activities to improve rapport
- Initiate open forums for addressing grievances
- Enhance employee appraisal system transparency
- KRIncrease employee satisfaction by 25% measured by internal surveys
- Enhance internal communication strategies
- Implement regular feedback and recognition programs
- Promote work-life balance initiatives
OKRs to launch a successful employee advocacy program
- ObjectiveLaunch a successful employee advocacy program
- KRMeasure and demonstrate a 15% improvement in brand impact due to advocacy
- Implement customer advocacy strategies effectively
- Identify key metrics for evaluating brand impact
- Analyze and report increased brand impact
- KRTrain 75% of employees on advocacy program within quarter
- Identify suitable advocacy program instructors
- Schedule advocacy training sessions for employees
- Monitor and document participation rates
- KRIncrease internal program adoption by 25%
- Implement incentive schemes for program adoption
- Develop engaging internal communication about program benefits
- Provide comprehensive training for effective program usage
OKRs to enhance communication and foster collaboration within the team
- ObjectiveEnhance communication and foster collaboration within the team
- KRConduct bi-weekly workshops to improve team communication skills
- Identify key communication issues impacting team's performance
- Plan interactive bi-weekly workshops to address these issues
- Regularly evaluate workshop's efficiency and adapt accordingly
- KRImplement a successful team project involving all members showcasing effective collaboration
- Schedule regular team meetings for progress updates and brainstorming
- Actively promote open communication and constructive feedback within the team
- Identify individual strengths and assign respective team roles accordingly
- KRDecrease email response time to under one hour during working days
- Prioritize regularly checking emails during work hours
- Set alarm reminders to answer pending emails
- Use quick-reply templates for frequently asked questions
OKRs to enhance employee dedication via communication optimization
- ObjectiveEnhance employee dedication via communication optimization
- KRReduce communication gap by achieving 85% timely response rate on internal chat platform
- Implement automatic reminders for unanswered chats every two hours
- Train employees on the importance of timely responses
- Monitor response rates weekly and address lapses
- KRImplement bi-weekly team meetings to increase interaction by 60%
- Track and measure meeting interaction increase
- Establish a bi-weekly team meeting schedule
- Prepare relevant discussion points to stimulate interaction
- KRAccomplish 90% positive feedback on anonymous communication satisfaction survey
OKRs to foster a motivational and engaging work environment
- ObjectiveFoster a motivational and engaging work environment
- KREnhance internal communication channels improving employee satisfaction ratings by 25%
- Conduct satisfaction surveys to identify improvement areas
- Create an internal communication platform for real-time updates
- Implement weekly team meetings to engage open communication
- KRImplement a recognition scheme, appreciating 100% exceptional employee contributions
- Communicate the scheme to all employees
- Develop a structure for the recognition scheme
- Draft criteria for identifying exceptional employee contributions
- KRConduct bi-weekly innovative team-building activities to boost morale by 30%
OKRs to increase Internal Customer NPS
- ObjectiveIncrease Internal Customer NPS
- KRImplement at least two new initiatives to enhance internal customer experience
- Develop a comprehensive internal knowledge base to streamline information access and retrieval
- Create a dedicated internal customer support team to provide timely assistance
- Implement regular training sessions to enhance communication and problem-solving skills
- Conduct a survey to gather feedback and identify areas for improvement
- KRAchieve a 10% increase in internal customer NPS score
- Conduct a survey to identify pain points and areas for improvement
- Regularly communicate updates on actions taken based on customer feedback
- Provide training to employees to improve customer service skills
- Implement feedback loops to address customer concerns and gather suggestions
- KRReduce internal customer complaints by 20% through proactive resolution and improved service
- Streamline processes and ensure effective coordination among different departments
- Implement a feedback system to identify potential issues and address them promptly
- Conduct regular training sessions to improve communication and problem-solving skills
- Establish quality control measures to track and monitor customer satisfaction levels
- KRIncrease internal customer satisfaction survey participation rate by 15%
- Conduct regular meetings to communicate the importance of survey participation to employees
- Offer an incentive or reward for employees who actively participate in the survey
- Send personalized email reminders to employees to complete internal customer satisfaction survey
- Simplify the survey process by making it easily accessible and user-friendly
OKRs to elevate our team's brand to be highly desirable
- ObjectiveElevate our team's brand to be highly desirable
- KRAchieve 95% positive reviews in the next internal team satisfaction survey
- Enhance work-life balance initiatives
- Improve team communication and feedback systems
- Initiate regular coaching and mentoring sessions
- KRIncrease cross-departmental project collaborations by 20%
- Implement a cross-departmental project recognition/reward system
- Organize regular inter-departmental project brainstorming sessions
- Develop a cross-departmental communication and collaboration system
- KREnhance team satisfaction score by 35% through targeted improvement initiatives
- Implement regular team-building activities to promote collaboration
- Conduct anonymous satisfaction surveys for feedback
- Offer professional development opportunities regularly
OKRs to enhance the IT incident acknowledgement process
- ObjectiveEnhance the IT incident acknowledgement process
- KRDecrease IT incident response time by 20%
- Provide training on swift incident response techniques
- Continually review and optimize response protocols
- Implement automated incident notification and ticketing systems
- KRAchieve 95% positive feedback on improved incident communication from internal stakeholders
- Develop a user-friendly system for instant incident reporting and updates
- Implement regular training on effective incident communication for all staff
- Survey internal stakeholders regularly to gauge satisfaction levels
- KRImplement new incident acknowledgement protocol for 100% of IT staff
- Develop clear incident acknowledgement protocol for IT team
- Organize comprehensive training sessions on new protocol
- Monitor and ensure all IT staff members adhere to the new protocol
Internal Communication Team OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Internal Communication Team OKRs
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Internal Communication Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to successfully develop a functional Figma prototype
- OKRs to amplify sales output in small design studio
- OKRs to successfully complete the new server build assessment
- OKRs to foster customer-centric culture through UX insights
- OKRs to elevate donor engagement levels
- OKRs to enhance accuracy of AI bot through quarterly FAQ updates