OKR template to elevate the quality of customer service
Your OKR template
The first outcome includes devising a comprehensive customer service training program, assigning staff to participate, and tracking improvements in service scores. The training aims to beef up the staff's skill score by a substantial 25%.
The second outcome relies on reducing service complaints by 30%. This can be achieved through regularly reviewing and updating response time goals, introducing more efficient systems for prioritizing inquiries, and executing customer service training to enhance response efficiency.
The third and final outcome focuses on enhancing customer satisfaction scores by 20% through surveys. This includes regular staff training on top-notch customer service, crafting a loyalty program for existing customers, and kickstarting a rapid response system for customer inquiries.
ObjectiveElevate the quality of customer service
KRImplement new staff training to increase the customer service skills score by 25%
Develop a comprehensive customer service training program- Allocate staff members to participate in the training
- Evaluate and monitor improvements in customer service scores
- KRReduce service complaints by 30% through improved response times
- Regularly review and update response time goals
- Introduce better systems for ticket prioritizing functionality
- Implement customer service training to enhance response efficiency
- KRImprove customer satisfaction scores by 20% in the customer feedback survey
- Implement regular staff training on superior customer service
- Develop a loyalty program appealing to existing customers
- Initiate a quick response system for customer inquiries
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale