Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are Service Delivery OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Delivery. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Service Delivery OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Service Delivery OKRs examples
You will find in the next section many different Service Delivery Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to successful transition from Service Delivery Manager to Product Manager
ObjectiveSuccessful transition from Service Delivery Manager to Product Manager
KRDevelop and present a new product idea or actionable improvement to the team
Conduct thorough market research and analyze potential customer needs- Prepare and deliver a persuasive presentation to the team
- Develop a comprehensive product concept or improvement proposal
- KRGain foundational knowledge completing a Product Management certification by quarter-end
- Schedule study sessions to complete coursework
- Enroll in chosen Product Management course
- Research suitable Product Management certification programs
- KRShadow experienced product managers and attend at least 20 hours of PM meetings
- Schedule time blocks to observe PM meetings
- Attend minimum 20 hours of PM meetings
- Identify experienced product managers to shadow
OKRs to enhance service delivery through innovation and benchmarking
- ObjectiveEnhance service delivery through innovation and benchmarking
- KRCreate and implement 2 innovative solutions to transform existing services
- Develop prototypes of the 2 selected solutions
- Implement and test these innovative solutions in live services
- Brainstorm new, innovative ways to enhance current services
- KRBenchmark against 5 industry leaders to identify and implement best practices
- Analyze their best practices and methodologies
- Identify top 5 industry leaders for benchmark comparison
- Incorporate identified best practices into our operations
- KRIncrease service delivery efficiency by 30% using new technological advancements
- Investigate latest technology advancements in service delivery
- Monitor and evaluate tech system effectiveness regularly
- Implement new tech systems to streamline service processes
OKRs to enhance IT operations and service delivery
- ObjectiveEnhance IT operations and service delivery
- KRDecrease ticket resolution time by 15% by improving processes and training
- Develop comprehensive procedure training for staff
- Implement and monitor changes to track improvements
- Analyze current ticket resolution processes for inefficiencies
- KRImplement new software to optimize operations resulting in 20% increase in productivity
- Select appropriate productivity software
- Implement software and train staff
- Identify areas of operations needing optimization
- KRIncrease client satisfaction scores for service delivery by 10% through refined communication
- Train staff on effective and empathetic client communication
- Set up periodic consumer surveys for feedback collection
- Implement a system for regular client communication updates
OKRs to upgrade technology for improved service delivery
- ObjectiveUpgrade technology for improved service delivery
- KRFacilitate 100% access to necessary software and tools
- Purchase licenses and install prerequisite software
- Provide training for software utilization
- Identify necessary software and tools for all team members
- KRImprove customer satisfaction rate by 20% due to enhanced service capability
- Implement service upgrades across various touchpoints
- Train staff in advanced customer service techniques
- Collect, analyze, and respond to customer feedback
- KRIncrease personnel's technical training participation by 50%
- Offer incentives for completed technical training programs
- Implement a mandatory technical training schedule for all personnel
- Introduce interactive, engaging technical training methods
OKRs to enhance the efficiency and effectiveness of legal service delivery
- ObjectiveEnhance the efficiency and effectiveness of legal service delivery
- KRIncrease client satisfaction rating to 95%
- Monitor feedback and swiftly address client complaints
- Conduct regular surveys to understand client needs and expectations
- Implement training programs to enhance customer service skills
- KRReduce average case handling time by 20%
- Regularly review and optimize case handling strategies
- Streamline case-related processes and resources
- Implement efficient case-handling training for all staff
- KRComplete 100% of legal documents without any errors
- Update and correct any errors found immediately
- Review all legal documents thoroughly for accuracy
- Obtain professional legal counsel for document verification
OKRs to enhance customer-centric approach in service delivery
- ObjectiveEnhance customer-centric approach in service delivery
- KRImplement at least 3 customer feedback suggestions into operations
- Implement changes into daily operations
- Identify useful suggestions from customer feedback
- Develop a plan to incorporate these suggestions
- KRDecrease service complaint cases by 15%
- Implement intensive training on customer handling for service staff
- Monitor and evaluate all service processes regularly
- Introduce comprehensive quality control measures
- KRIncrease customer satisfaction scores by 20%
- Provide thorough product training for customer support team
- Establish a more efficient issue resolution process
- Implement regular customer feedback surveys
OKRs to improve our delivery of results to clients
- ObjectiveImprove our delivery of results to clients
- KRIncrease customer satisfaction rate by 20% through improved result delivery
- Analyze feedback to identify areas needing improvement
- Implement result-oriented training for customer service
- Regularly monitor and adjust delivery processes
- KRComplete 95% of projects on time without any delay
- Regularly review progress towards project deadlines
- Prioritize jobs based on deadline and complexity
- Implement efficient project management tools
- KRReduce error rates in result delivery by 15%
- Implement comprehensive quality checking procedures
- Conduct regular audits to identify problematic areas
- Provide additional training to delivery team
OKRs to enhance customer advocacy throughout our service processes
- ObjectiveEnhance customer advocacy throughout our service processes
- KRReduce customer complaints by 30% through improved service delivery
- Establish a proactive feedback system for customers
- Implement ongoing customer service training for all staff
- Regularly review and update service delivery protocols
- KRIncrease Net Promoter Score (NPS) by 25% initiating customer-first policies
- Offer consistent, high-quality customer support and after-sales service
- Train staff on proactive customer experience strategies and techniques
- Implement customer feedback mechanisms for improved service provision
- KRIncrease customer retention rate by 20% with personalized follow-ups
- Train staff in personalised customer service techniques
- Implement customer tracking software for personalized follow-up
- Create an effective customer feedback system
OKRs to improve customers' delivery experience significantly
- ObjectiveImprove customers' delivery experience significantly
- KRIncrease successful first-attempt deliveries by 30%
- Enhance communication with customers about delivery schedules
- Implement rigorous training for delivery personnel
- Improve delivery routing through advanced logistics software
- KRReduce average delivery time by 20%
- Train drivers on efficient package handling
- Implement advanced route optimization software
- Upgrade delivery fleet for speed and efficiency
- KRAchieve a client satisfaction rating of 90% for delivery service
- Implement a reliable, fast, and safe delivery service
- Provide professional and friendly interactions with our clients
- Regularly solicit and incorporate client feedback for improvements
OKRs to enhance the efficiency and reliability of IT services
- ObjectiveEnhance the efficiency and reliability of IT services
- KRDecrease system downtime by 20%
- Implement regular preventive maintenance on all system components
- Establish robust disaster recovery and backup plans
- Upgrade outdated hardware and software components
- KRImplement proactive maintenance on 95% of servers
- Assign a maintenance team to apply the protocol to identified servers
- Identify all servers needing proactive maintenance
- Develop and document a proactive maintenance protocol
- KRIncrease customer satisfaction scores by 15% via improved service delivery
- Train staff in advanced customer service techniques
- Implement a robust customer feedback system
- Streamline service delivery for efficiency
Service Delivery OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Service Delivery OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to enhance effectiveness of AD and email administration
- OKRs to improve efficiency and success rate of the technical sales support team
- OKRs to establish a strong sales culture within the company
- OKRs to bolster Protection Against P1 Issues
- OKRs to hire top-level Senior UX Researcher
- OKRs to streamline ticket response and resolution processes