6 customisable OKR examples for Service Delivery Management

What are Service Delivery Management OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.

We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Delivery Management. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Service Delivery Management OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Our customisable Service Delivery Management OKRs examples

You'll find below a list of Objectives and Key Results templates for Service Delivery Management. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1. OKRs to successful transition from Service Delivery Manager to Product Manager

2. OKRs to enhance the efficiency and effectiveness of legal service delivery

3. OKRs to improve our delivery of results to clients

4. OKRs to reduce delivery service expenses

5. OKRs to improve relationships and delivery results with internet customers and project managers

6. OKRs to improve delivery efficiency using our in-house tool

Service Delivery Management OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Service Delivery Management OKRs in a strategy map

Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:

• It brings the goals back to the top of the mind
• It will highlight poorly set OKRs
• It will surface execution risks
• It improves transparency and accountability

We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Service Delivery Management OKR templates

We have more templates to help you draft your team goals and OKRs.

• OKRs to streamline competency development and retention for improved business performance
  competency-developmentworkforce-adoptiontraining-coordinatorskills-assessorlearning-and-development-teamhuman-resources-team
• OKRs to validate employee experience in a new tool
  employee-feedbacktool-usabilitysurvey-coordinatortool-developeruser-experience-teamtools-and-technology-management-team
• OKRs to establish a comprehensive Operational Excellence Program
  operational-efficiencybusiness-process-optimizationoperations-managerprocess-optimization-specialistoperations-teamprocess-improvement-team
• OKRs to successfully complete the AI course training
  ai-coursetime-managementlearnerai-instructorai-study-groupai-online-forum
• OKRs to reduce customer churn by 5%
  customer-retentionprocess-optimizationcustomer-support-representativecrm-system-developercustomer-support-teammarketing-team
• OKRs to participate in project formulation and business case development
  project-formulationbusiness-case-developmentproject-managerbusiness-analystproject-management-teambusiness-analysis-team

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

• To learn: What is the meaning of OKRs
• Blog posts: ODT Blog
• Success metrics: KPIs examples