15 customisable OKR examples for System Operations Team
What are System Operations Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.
That's why we have created a list of OKRs examples for System Operations Team to help. You can use any of the templates below as a starting point to write your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own System Operations Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable System Operations Team OKRs examples
You'll find below a list of Objectives and Key Results templates for System Operations Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to consolidate and streamline server infrastructure
Consolidate and streamline server infrastructure
Create comprehensive upgrade plan for remaining servers
Analyze necessary improvements for each server- Identify all servers that require an upgrade
- Sketch a detailed upgrade timeline
- Implement updated server technology in 40% of systems
- Identify the systems suitable for updated server technology
- Commence 40% system upgrade with updated server technology
- Prepare servers for technology upgrades in chosen systems
- Reduce active servers by 15% without impacting performance
- Execute server consolidation without affecting user experience
- Identify least-occupied servers and potential consolidation opportunities
- Monitor server performance regularly post-consolidation
2. OKRs to boost operational efficiency on SaaS platforms
- Boost operational efficiency on SaaS platforms
- Improve customer response time by 15% through automation of support processes
- Automate routine customer inquiries with scripts
- Implement AI chatbots for instant initial customer response
- Train staff on navigating new automation tools
- Increase user engagement by 20% via enhancing User Interface and User Experience
- Develop updates improving usability and interface aesthetics
- Conduct user testing to identify interface and experience shortcomings
- Analyze data post-update to assess effectiveness
- Achieve a 10% reduction in service disruptions by improving system reliability
- Increase staff training on system operations
- Develop a robust troubleshooting guide
- Implement regular system maintenance and updates
3. OKRs to optimize server capacity planning
- Optimize server capacity planning
- Increase server utilization rate by 20%
- Regularly monitor and analyze server performance data
- Implement server virtualization to optimize resource usage
- Delete unnecessary data and applications from server
- Implement an automated capacity monitoring system
- Install and configure the monitoring system
- Select a system and acquire necessary components
- Research different automated capacity monitoring systems
- Reduce downtime incidents by 50%
- Invest in high-quality, reliable hardware and software
- Train staff on troubleshooting and incident management
- Implement a proactive maintenance schedule for all equipment
4. OKRs to enhance DevOps operations and efficiency
- Enhance DevOps operations and efficiency
- Reduce code deployment downtime by 30% through improved deployment practices
- Implement continuous integration and deployment systems
- Increase automated testing before deployment
- Simplify deployment procedures
- Improve system uptime by 20% by optimizing automation processes
- Monitor changes and adjust strategies accordingly
- Evaluate current system uptime and identify weak points in automation processes
- Develop and implement improvements in automation procedures
- Achieve certification in two additional DevOps management tools to broaden technical skills
- Study and pass the certification exams
- Research and choose two DevOps management tools for certification
- Enroll in certification courses for the chosen tools
5. OKRs to enhance the reliability and efficiency of our infrastructure
- Enhance the reliability and efficiency of our infrastructure
- Increase server response time by 20% for faster processing
- Optimize application code to reduce processing time
- Upgrade server hardware for improved performance
- Implement effective load balancing techniques
- Implement an upgrade to the latest networking technology, improving speed by 25%
- Achieve a 15% decrease in system downtime incidents
- Implement a robust incident response plan
- Provide routine maintenance and updates to system software
- Assess system regularly for potential vulnerabilities and areas of improvement
6. OKRs to optimize ManageEngine for efficient patching and software deployment
- Optimize ManageEngine for efficient patching and software deployment
- Increase software deployment success rate on ManageEngine by 30%
- Implement comprehensive pre-deployment testing procedures
- Conduct regular team training on deployment best practices
- Enhance error handling and recovery mechanisms
- Decrease patch implementation errors on ManageEngine by 25%
- Implement comprehensive patch testing before deployment
- Enhance staff training regarding ManageEngine
- Review and refine existing patch management processes
- Improve ManageEngine's deployment time by reducing it by 20%
- Implement automated deployment tools to streamline the process
- Optimize current scripts for quicker software deployment
- Continually monitor and fine-tune deployment mechanisms
7. OKRs to enhance customer experience in Car Rental booking
- Enhance customer experience in Car Rental booking
- Increase customer satisfaction rate by 20% measured through customer feedback
- Establish a quick and efficient complaint resolution system
- Implement regular customer satisfaction surveys after service delivery
- Provide staff with customer service excellence training
- Increase repeat bookings by 30% tracking customer booking records
- Implement a loyalty rewards program to encourage repeat bookings
- Utilize a CRM to accurately track customer booking habits
- Personalize communications to build stronger customer relationships
- Reduce booking errors by 15% monitored via error logs
- Regularly check and troubleshoot error logs
- Implement training programs on booking system usage
- Review and update error identification algorithm
8. OKRs to streamline and improve existing patch management system
- Streamline and improve existing patch management system
- Automate 70% of patch deployments by integrating configuration software
- Initiate software integration with existing systems
- Test and tweak process until 70% automation is achieved
- Identify suitable configuration software for patch deployment automation
- Develop a patch assessment process to identify vulnerabilities in 100% of systems
- Catalog all systems requiring patch assessment
- Develop a procedure to apply patches regularly
- Implement a vulnerability detection tool
- Reduce patch-related system downtime by 60% with thorough testing procedures
- Regularly update patch management protocol documentation
- Implement comprehensive pre-deployment patch testing procedures
- Conduct frequent system performance evaluations
9. OKRs to improve lab coat inventory management system
- Improve lab coat inventory management system
- Implement a digital tracking system for real-time inventory status
- Train staff on using the new system
- Install the system and integrate with existing infrastructure
- Research and choose a suitable digital inventory tracking system
- Reduce stock discrepancies by 20% through timely and accurate inventory updates
- Implement a real-time inventory tracking system
- Train staff on accurate stock counting procedures
- Schedule regular inventory audits and reviews
- Achieve a 15% decrease in oversupply by optimizing reorder levels
- Analyze and improve supplier lead times
- Implement an inventory management system
- Review and adjust current inventory reorder levels
10. OKRs to enhance performance and efficiency of SharePoint Online Storage service
- Enhance performance and efficiency of SharePoint Online Storage service
- Ensure 99% uptime for the SharePoint Online Storage service
- Implement a backup and recovery plan
- Regularly monitor SharePoint server health for potential issues
- Apply necessary patches and updates without delay
- Decrease data retrieval time by 15%
- Implement a better indexing system for quicker data search
- Optimize database queries to reduce redundancy
- Upgrade hardware to improve data processing speed
- Increase data upload speed by 20%
- Implement data compression techniques
- Optimize server's upload bandwidth setting
- Upgrade to a high-speed internet service
11. OKRs to enhance stability and resilience in Virtual Desktop Infrastructure (VDI)
- Enhance stability and resilience in Virtual Desktop Infrastructure (VDI)
- Improve disaster recovery success rate to 95% by enhancing resiliency plans
- Develop and implement improvements to increase plan resiliency
- Regularly test and adjust plans as necessary
- Perform a thorough assessment of current disaster recovery plans
- Reduce average client-side VDI errors by 20% through software updates and troubleshooting guides
- Train clients on using troubleshooting guides
- Develop comprehensive troubleshooting guides for common errors
- Implement regular software updates on client-side VDI systems
- Decrease system downtime by 30% through infrastructure optimization and redundancy implementation
- Conduct a comprehensive assessment of the existing infrastructure
- Optimize system operations for improved functionality
- Implement redundancy systems to assure uninterrupted operation
12. OKRs to efficiently manage and improve IT conference call operations
- Efficiently manage and improve IT conference call operations
- Conduct training sessions to enhance team's troubleshooting skills by 30%
- Implement and monitor the training sessions regularly
- Identify gaps in current troubleshooting abilities of team members
- Develop a comprehensive training plan to address these gaps
- Reduce technical issues during calls by 50% through system optimization
- Identify common technical issues during calls
- Implement and monitor the effectiveness of updates
- Develop system updates to address these issues
- Increase participant satisfaction rate to 95% based on post-call surveys
- Design a regular review and improvement process
- Train representatives in customer service excellence
- Implement participant feedback from surveys
13. OKRs to enhance SOC SIEM monitoring tools for efficient detection and response
- Enhance SOC SIEM monitoring tools for efficient detection and response
- Decrease response time by 30% by integrating automation into incident response workflows
- Identify routine tasks in incident response workflows
- Test and refine the automated systems
- Implement automation solutions for identified tasks
- Conduct two test scenarios per month to ensure an upgrade in overall system efficiency
- Execute two test scenarios regularly
- Analyze and document test results for improvements
- Identify potential scenarios for system testing
- Increase detection accuracy by 20% employing machine learning algorithms to SOC SIEM tools
- Test and fine-tune ML algorithms to increase accuracy
- Integrate these models with existing SOC SIEM tools
- Develop advanced machine learning models for better anomaly detection
14. OKRs to enhance efficiency in handling travel time requests
- Enhance efficiency in handling travel time requests
- Read and analyze 10 research articles per week to improve response quality
- Schedule dedicated time blocks for reading
- Write analysis notes for each article
- Identify 10 relevant research articles each week
- Reduce average response time for requests to two business days
- Monitor and improve the current request workflow
- Implement an efficient ticketing system for quicker request assignment
- Train staff to prioritize and process requests effectively
- Increase request resolution rate to 95%
- Improve the training of customer service representatives
- Implement effective resolution procedures and guidelines
- Monitor closely and optimize resolution metrics
15. OKRs to ensure successful implementation and utilization of the ticket system
- Ensure successful implementation and utilization of the ticket system
- Complete ticket system setup and integration by 25% of the quarter
- Identify necessary software and hardware for ticket system setup
- Initiate system integration procedures
- Monitor and evaluate progress towards completion
- Train 75% of staff members on the use and benefits of the ticket system
- Develop comprehensive, easy-to-understand training materials
- Identify staff members not familiar with the ticket system
- Schedule and conduct training sessions regularly
- Achieve at least 60% user adoption rate of the ticket system within the quarter
- Train all employees on the benefits and use of the ticket system
- Implement incentives for consistent ticket system usage
- Regularly monitor and report on user adoption rates
System Operations Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your System Operations Team OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More System Operations Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to implement client service and review process
- OKRs to boost new customer revenue on Amazon by 50%
- OKRs to boost reach and engagement via paid social initiatives
- OKRs to implement controls within the quality department
- OKRs to increase the count of SQLs
- OKRs to amplify our product's feature set
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.