15 customisable OKR examples for System Operations Team
What are System Operations Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.
That's why we have created a list of OKRs examples for System Operations Team to help. You can use any of the templates below as a starting point to write your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own System Operations Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable System Operations Team OKRs examples
You'll find below a list of Objectives and Key Results templates for System Operations Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to consolidate and streamline server infrastructure
Consolidate and streamline server infrastructure
Create comprehensive upgrade plan for remaining servers
Analyze necessary improvements for each server
Identify all servers that require an upgrade
Sketch a detailed upgrade timeline
Implement updated server technology in 40% of systems
Identify the systems suitable for updated server technology
Commence 40% system upgrade with updated server technology
Prepare servers for technology upgrades in chosen systems
Reduce active servers by 15% without impacting performance
Execute server consolidation without affecting user experience
Identify least-occupied servers and potential consolidation opportunities
Monitor server performance regularly post-consolidation
2. OKRs to boost operational efficiency on SaaS platforms
Boost operational efficiency on SaaS platforms
Improve customer response time by 15% through automation of support processes
Automate routine customer inquiries with scripts
Implement AI chatbots for instant initial customer response
Train staff on navigating new automation tools
Increase user engagement by 20% via enhancing User Interface and User Experience
Develop updates improving usability and interface aesthetics
Conduct user testing to identify interface and experience shortcomings
Analyze data post-update to assess effectiveness
Achieve a 10% reduction in service disruptions by improving system reliability
Increase staff training on system operations
Develop a robust troubleshooting guide
Implement regular system maintenance and updates
3. OKRs to optimize server capacity planning
Optimize server capacity planning
Increase server utilization rate by 20%
Regularly monitor and analyze server performance data
Implement server virtualization to optimize resource usage
Delete unnecessary data and applications from server
Implement an automated capacity monitoring system
Install and configure the monitoring system
Select a system and acquire necessary components
Research different automated capacity monitoring systems
Reduce downtime incidents by 50%
Invest in high-quality, reliable hardware and software
Train staff on troubleshooting and incident management
Implement a proactive maintenance schedule for all equipment
4. OKRs to enhance DevOps operations and efficiency
Enhance DevOps operations and efficiency
Reduce code deployment downtime by 30% through improved deployment practices
Implement continuous integration and deployment systems
Increase automated testing before deployment
Simplify deployment procedures
Improve system uptime by 20% by optimizing automation processes
Monitor changes and adjust strategies accordingly
Evaluate current system uptime and identify weak points in automation processes
Develop and implement improvements in automation procedures
Achieve certification in two additional DevOps management tools to broaden technical skills
Study and pass the certification exams
Research and choose two DevOps management tools for certification
Enroll in certification courses for the chosen tools
5. OKRs to enhance the reliability and efficiency of our infrastructure
Enhance the reliability and efficiency of our infrastructure
Increase server response time by 20% for faster processing
Optimize application code to reduce processing time
Upgrade server hardware for improved performance
Implement effective load balancing techniques
Implement an upgrade to the latest networking technology, improving speed by 25%
Achieve a 15% decrease in system downtime incidents
Implement a robust incident response plan
Provide routine maintenance and updates to system software
Assess system regularly for potential vulnerabilities and areas of improvement
6. OKRs to optimize ManageEngine for efficient patching and software deployment
Optimize ManageEngine for efficient patching and software deployment
Increase software deployment success rate on ManageEngine by 30%
Implement comprehensive pre-deployment testing procedures
Conduct regular team training on deployment best practices
Enhance error handling and recovery mechanisms
Decrease patch implementation errors on ManageEngine by 25%
Implement comprehensive patch testing before deployment
Enhance staff training regarding ManageEngine
Review and refine existing patch management processes
Improve ManageEngine's deployment time by reducing it by 20%
Implement automated deployment tools to streamline the process
Optimize current scripts for quicker software deployment
Continually monitor and fine-tune deployment mechanisms
7. OKRs to enhance customer experience in Car Rental booking
Enhance customer experience in Car Rental booking
Increase customer satisfaction rate by 20% measured through customer feedback
Establish a quick and efficient complaint resolution system
Implement regular customer satisfaction surveys after service delivery
Provide staff with customer service excellence training
Increase repeat bookings by 30% tracking customer booking records
Implement a loyalty rewards program to encourage repeat bookings
Utilize a CRM to accurately track customer booking habits
Personalize communications to build stronger customer relationships
Reduce booking errors by 15% monitored via error logs
Regularly check and troubleshoot error logs
Implement training programs on booking system usage
Review and update error identification algorithm
8. OKRs to streamline and improve existing patch management system
Streamline and improve existing patch management system
Automate 70% of patch deployments by integrating configuration software
Initiate software integration with existing systems
Test and tweak process until 70% automation is achieved
Identify suitable configuration software for patch deployment automation
Develop a patch assessment process to identify vulnerabilities in 100% of systems
Catalog all systems requiring patch assessment
Develop a procedure to apply patches regularly
Implement a vulnerability detection tool
Reduce patch-related system downtime by 60% with thorough testing procedures
Regularly update patch management protocol documentation
Implement comprehensive pre-deployment patch testing procedures
Conduct frequent system performance evaluations
9. OKRs to improve lab coat inventory management system
Improve lab coat inventory management system
Implement a digital tracking system for real-time inventory status
Train staff on using the new system
Install the system and integrate with existing infrastructure
Research and choose a suitable digital inventory tracking system
Reduce stock discrepancies by 20% through timely and accurate inventory updates
Implement a real-time inventory tracking system
Train staff on accurate stock counting procedures
Schedule regular inventory audits and reviews
Achieve a 15% decrease in oversupply by optimizing reorder levels
Analyze and improve supplier lead times
Implement an inventory management system
Review and adjust current inventory reorder levels
10. OKRs to enhance performance and efficiency of SharePoint Online Storage service
Enhance performance and efficiency of SharePoint Online Storage service
Ensure 99% uptime for the SharePoint Online Storage service
Implement a backup and recovery plan
Regularly monitor SharePoint server health for potential issues
Apply necessary patches and updates without delay
Decrease data retrieval time by 15%
Implement a better indexing system for quicker data search
Optimize database queries to reduce redundancy
Upgrade hardware to improve data processing speed
Increase data upload speed by 20%
Implement data compression techniques
Optimize server's upload bandwidth setting
Upgrade to a high-speed internet service
11. OKRs to enhance stability and resilience in Virtual Desktop Infrastructure (VDI)
Enhance stability and resilience in Virtual Desktop Infrastructure (VDI)
Improve disaster recovery success rate to 95% by enhancing resiliency plans
Develop and implement improvements to increase plan resiliency
Regularly test and adjust plans as necessary
Perform a thorough assessment of current disaster recovery plans
Reduce average client-side VDI errors by 20% through software updates and troubleshooting guides
Train clients on using troubleshooting guides
Develop comprehensive troubleshooting guides for common errors
Implement regular software updates on client-side VDI systems
Decrease system downtime by 30% through infrastructure optimization and redundancy implementation
Conduct a comprehensive assessment of the existing infrastructure
Optimize system operations for improved functionality
Implement redundancy systems to assure uninterrupted operation
12. OKRs to efficiently manage and improve IT conference call operations
Efficiently manage and improve IT conference call operations
Conduct training sessions to enhance team's troubleshooting skills by 30%
Implement and monitor the training sessions regularly
Identify gaps in current troubleshooting abilities of team members
Develop a comprehensive training plan to address these gaps
Reduce technical issues during calls by 50% through system optimization
Identify common technical issues during calls
Implement and monitor the effectiveness of updates
Develop system updates to address these issues
Increase participant satisfaction rate to 95% based on post-call surveys
Design a regular review and improvement process
Train representatives in customer service excellence
Implement participant feedback from surveys
13. OKRs to enhance SOC SIEM monitoring tools for efficient detection and response
Enhance SOC SIEM monitoring tools for efficient detection and response
Decrease response time by 30% by integrating automation into incident response workflows
Identify routine tasks in incident response workflows
Test and refine the automated systems
Implement automation solutions for identified tasks
Conduct two test scenarios per month to ensure an upgrade in overall system efficiency
Execute two test scenarios regularly
Analyze and document test results for improvements
Identify potential scenarios for system testing
Increase detection accuracy by 20% employing machine learning algorithms to SOC SIEM tools
Test and fine-tune ML algorithms to increase accuracy
Integrate these models with existing SOC SIEM tools
Develop advanced machine learning models for better anomaly detection
14. OKRs to enhance efficiency in handling travel time requests
Enhance efficiency in handling travel time requests
Read and analyze 10 research articles per week to improve response quality
Schedule dedicated time blocks for reading
Write analysis notes for each article
Identify 10 relevant research articles each week
Reduce average response time for requests to two business days
Monitor and improve the current request workflow
Implement an efficient ticketing system for quicker request assignment
Train staff to prioritize and process requests effectively
Increase request resolution rate to 95%
Improve the training of customer service representatives
Implement effective resolution procedures and guidelines
Monitor closely and optimize resolution metrics
15. OKRs to ensure successful implementation and utilization of the ticket system
Ensure successful implementation and utilization of the ticket system
Complete ticket system setup and integration by 25% of the quarter
Identify necessary software and hardware for ticket system setup
Initiate system integration procedures
Monitor and evaluate progress towards completion
Train 75% of staff members on the use and benefits of the ticket system
Develop comprehensive, easy-to-understand training materials
Identify staff members not familiar with the ticket system
Schedule and conduct training sessions regularly
Achieve at least 60% user adoption rate of the ticket system within the quarter
Train all employees on the benefits and use of the ticket system
Implement incentives for consistent ticket system usage
Regularly monitor and report on user adoption rates
System Operations Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your System Operations Team OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More System Operations Team OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to implement client service and review process
OKRs to boost new customer revenue on Amazon by 50%
OKRs to boost reach and engagement via paid social initiatives
OKRs to implement controls within the quality department
OKRs to increase the count of SQLs
OKRs to amplify our product's feature set
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.