4 examples of User Experience Design metrics and KPIs
What are User Experience Design metrics?
Identifying the optimal User Experience Design metrics can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.
Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.
Find User Experience Design metrics with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of User Experience Design metrics and KPIs
Measures the amount of time the service is up and running without interruptions. Calculated by dividing the total operational minutes by the total minutes in a period.
What good looks like for this metric: 99.9% or higher
Ideas to improve this metric
Implement redundancy systems
Use robust monitoring tools
Conduct regular maintenance
Train staff for quick incident response
Opt for reliable service providers
2. Response Time
The time it takes for the service to respond to a user action or request. Typically measured in milliseconds or seconds.
What good looks like for this metric: Less than 200ms
Ideas to improve this metric
Optimize server configurations
Use a content delivery network
Streamline code and queries
Enhance database performance
Regularly audit application performance
3. Error Rate
The percentage of failed requests in relation to the total number of service requests.
What good looks like for this metric: Less than 1%
Ideas to improve this metric
Implement detailed logging
Enhance debugging processes
Regular code reviews
Continuous service testing
Deploy robust error handling
4. Customer Satisfaction Score (CSAT)
A measurement derived from customer feedback focusing on satisfaction with the service, typically collected via surveys.
What good looks like for this metric: 80% or higher
Ideas to improve this metric
Enhance user experience design
Implement customer feedback loops
Resolve issues promptly
Provide user-friendly interfaces
Conduct regular user training
5. Transaction Success Rate
The percentage of successful transactions completed without any errors or failures.
What good looks like for this metric: 95% or higher
Having a plan is one thing, sticking to it is another.
Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.