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8 strategies and tactics for Delivery Partner

What is Delivery Partner strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Crafting the perfect Delivery Partner strategy can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

How to write your own Delivery Partner strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Delivery Partner strategy examples

You will find in the next section many different Delivery Partner tactics. We've included action items in our templates to make it as actionable as possible.

Strategies and tactics for building a three-sided marketplace to surpass Uber Eats in India

  • ⛳️ Strategy 1: Leverage local partnerships

    • Research popular local restaurants and eateries to approach for partnerships
    • Offer competitive commission rates to attract restaurant partners
    • Collaborate with local food bloggers to promote restaurant partners
    • Develop exclusive deals or discounts with local restaurants
    • Identify local influencers to promote the platform
    • Establish partnerships with local delivery services
    • Use geo-targeted marketing to increase local awareness
    • Set up initial meetings with potential restaurant partners
    • Create a unique value proposition tailored to local needs
    • Launch a campaign to promote partnership successes

  • ⛳️ Strategy 2: Enhance delivery efficiency

    • Recruit experienced local delivery personnel
    • Implement a robust training program for delivery partners
    • Develop an AI-powered route optimization tool to reduce delivery times
    • Introduce cashless payment options for seamless transactions
    • Install a real-time tracking system for customers and delivery partners
    • Set clear service level agreements for delivery partners
    • Offer incentives for high-performing delivery partners
    • Create a feedback loop with delivery partners for continuous improvement
    • Ensure delivery personnel are well-equipped for different weather conditions
    • Conduct satisfaction surveys to gather feedback from customers and partners

  • ⛳️ Strategy 3: Develop a customer-centric platform

    • Gather user feedback to improve the user interface and experience
    • Implement a loyalty program for frequent customers
    • Offer personalization features such as recommendations based on user history
    • Develop a mobile-friendly platform for widespread accessibility
    • Introduce a customer support chatbot for quick assistance
    • Regularly update the platform with new features and enhancements
    • Host customer appreciation events or promotions
    • Utilise predictive analytics to anticipate customer needs
    • Ensure a simple and intuitive ordering process
    • Address customer concerns promptly through a dedicated support team
local-partnershipsdelivery-efficiencydelivery-partnercustomer-support-agentmarketing-teamtechnology-team
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Strategies and tactics for building a three-sided marketplace to compete with Uber Eats in India

  • ⛳️ Strategy 1: Enhance platform technology and user experience

    • Conduct market research to identify key features users seek in food delivery platforms
    • Develop a user-friendly and intuitive application interface
    • Implement real-time tracking features for deliveries
    • Incorporate AI-driven restaurant and dish recommendations
    • Ensure platform scalability to handle large user traffic
    • Offer multiple payment options including popular digital wallets
    • Create a 24/7 customer support system
    • Regularly update the app with new features and security patches
    • Implement feedback mechanisms for continuous improvement
    • Run user testing sessions to find and fix usability issues

  • ⛳️ Strategy 2: Establish strong partnerships with restaurants and delivery personnel

    • Identify and onboard a variety of popular local restaurants
    • Negotiate favourable commission rates with restaurant partners
    • Develop a comprehensive onboarding process for new restaurants
    • Offer exclusive deals or promotions to partner restaurants
    • Create a loyalty program for delivery personnel
    • Ensure fair and timely payment for delivery services
    • Provide training and support for delivery personnel
    • Establish clear and reasonable delivery guidelines
    • Promote fairness and transparency in partner relations
    • Regularly evaluate partner performance and satisfaction

  • ⛳️ Strategy 3: Implement effective marketing and expansion strategies

    • Design a marketing campaign targeted at both customers and partners
    • Utilise social media platforms to reach a wider audience
    • Offer introductory discounts or promotions to new users
    • Develop referral programmes to encourage word-of-mouth growth
    • Collaborate with local influencers and food bloggers
    • Establish a strong brand presence in key market regions
    • Regularly assess and adapt marketing strategies based on performance
    • Expand service areas gradually to ensure quality control
    • Measure customer acquisition costs and adjust campaigns accordingly
    • Conduct customer satisfaction surveys to guide future initiatives
marketplacefood-deliverymarket-researcherapp-developermarketing-teampartnerships-team
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Strategies and tactics for expanding Sterling Tour and Travel Agency into the Kenyan Market

  • ⛳️ Strategy 1: Forge strategic partnerships

    • Identify and partner with a medium-sized Kenyan tour and travel agency
    • Leverage the local partner’s market knowledge and customer base
    • Align services to meet local cultural and tourist preferences
    • Ensure clear communication channels with partners
    • Negotiate mutually beneficial terms in partnership agreements
    • Engage local travel influencers to promote joint offerings
    • Create co-branded marketing materials with local partners
    • Host joint events and travel expos to increase brand visibility
    • Develop shared objectives and performance metrics
    • Regularly review and refine partnership strategies

  • ⛳️ Strategy 2: Adapt services to local market conditions

    • Research and understand customer preferences in Kenya
    • Develop Kenya-specific travel packages including popular destinations
    • Implement a pricing strategy that reflects local purchasing power
    • Offer flexible payment options tailored to Kenyan market needs
    • Launch culturally immersive experiences like safaris and heritage tours
    • Translate marketing materials into Swahili and other local languages
    • Align services with environmental and cultural preservation initiatives
    • Conduct training sessions for employees on local customs and practices
    • Incorporate feedback from local customers into service offerings
    • Regularly update offerings based on seasonal tourist trends

  • ⛳️ Strategy 3: Enhance marketing and brand awareness

    • Launch social media campaigns targeting Kenyan travellers
    • Partner with local influencers to widen digital reach
    • Participate in local and international travel expos
    • Utilise radio and print media to reach different demographics
    • Highlight local partnerships in marketing communications
    • Develop emotional and engaging storytelling content
    • Create promotional videos showcasing Kenyan attractions
    • Establish a customer referral programme
    • Leverage customer testimonials in marketing materials
    • Conduct surveys to measure brand awareness and adapt strategies
partnershipslocalizationstrategic-plannermarketing-specialistmarketing-teambusiness-development-team
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Strategies and tactics for strengthening relationships with an agency partner

  • ⛳️ Strategy 1: Enhance communication protocols

    • Establish regular weekly meetings with agency partner
    • Create a shared communication platform like Slack for transparent interactions
    • Set clear guidelines for email and message responses within 24 hours
    • Organise monthly video conferences for detailed project updates
    • Implement a feedback loop to address concerns in real-time
    • Schedule quarterly review sessions to evaluate communication effectiveness
    • Create a newsletter summarizing key updates and highlights
    • Develop a crisis communication plan for urgent matters
    • Set up regular touchpoints to verify alignment with agency objectives
    • Conduct annual training sessions on effective communication for teams

  • ⛳️ Strategy 2: Understand client needs deeply

    • Conduct a thorough initial needs assessment with the client
    • Hold quarterly meetings to review and update client needs and goals
    • Develop a client satisfaction survey and distribute it quarterly
    • Set up a dedicated client feedback portal
    • Implement bi-monthly check-ins focused on client-specific issues
    • Create personalised client roadmaps based on their business objectives
    • Introduce a client advisory board for continuous feedback
    • Review and analyse client feedback to identify patterns
    • Incorporate client needs into strategic planning sessions
    • Hold annual workshops with clients to co-create solutions

  • ⛳️ Strategy 3: Ensure satisfactory service delivery

    • Establish clear performance metrics and KPIs for service delivery
    • Align quarterly goals with client expectations and agency capabilities
    • Conduct regular internal reviews to monitor service performance
    • Hold weekly check-in meetings with Client Account Managers
    • Implement a structured onboarding process for new clients
    • Utilise project management tools for tracking deliverables
    • Develop a service escalation plan for resolving issues promptly
    • Conduct bi-annual audits to assess service quality
    • Set up an internal reward system for employees meeting service standards
    • Host quarterly brainstorming sessions with team members for service improvement ideas
communicationclient-satisfactionclient-account-managerproject-managercommunication-teamservice-delivery-team
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Strategies and tactics for managing and strengthening relationships with an agency partner

  • ⛳️ Strategy 1: Establish clear communication protocols

    • Schedule regular check-in meetings with the agency partner
    • Create a shared communication platform for seamless information exchange
    • Set clear expectations for response times to emails and calls
    • Develop a communication protocol document and distribute it to both teams
    • Establish a point of contact for specific areas of cooperation
    • Use project management tools to track communication and tasks
    • Encourage open and transparent communication at all times
    • Implement regular feedback sessions to address communication issues
    • Develop a crisis communication plan for emergencies
    • Regularly review and update communication protocols

  • ⛳️ Strategy 2: Deeply understand client needs

    • Conduct detailed kick-off meetings to understand client needs
    • Regularly gather feedback from clients to identify shifting needs
    • Assign dedicated Account Managers to specific clients
    • Develop client profiles that outline key requirements and goals
    • Use data analytics to track client behaviour and preferences
    • Implement a client survey programme to gather insights
    • Schedule regular feedback sessions with clients
    • Create customised service packages based on client needs
    • Track industry trends to anticipate client needs
    • Foster a culture of empathy and active listening within the team

  • ⛳️ Strategy 3: Ensure satisfactory service delivery

    • Implement a service quality tracking system
    • Regularly review service delivery against client expectations
    • Ensure clear and detailed service level agreements (SLAs) are in place
    • Establish a quality assurance team to monitor service quality
    • Provide ongoing training for Account Managers on service standards
    • Set up a dedicated client support hotline
    • Conduct regular service performance reviews with the agency partner
    • Create a client satisfaction survey and act on the results
    • Develop a system for swiftly addressing service issues
    • Maintain transparent reporting on service performance to clients
communication-protocolsclient-needsaccount-managerquality-assurance-specialistclient-supportquality-assurance
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Strategies and tactics for achieving Digital Transformation

  • ⛳️ Strategy 1: Conduct a technology audit

    • Evaluate current technological infrastructure
    • Identify gaps in the existing system
    • Determine key technologies applicable to business needs
    • Assess the cost and benefit of new technology investments
    • Engage stakeholders in technology review
    • Prioritise areas needing immediate technological improvements
    • Set a timeline for technology integration
    • Determine training requirements for technology adoption
    • Allocate budget for technology upgrades
    • Develop a roadmap for continuous technology assessment

  • ⛳️ Strategy 2: Implement effective digital tools

    • Research digital tools relevant to operations
    • Select tools that align with company objectives
    • Test out digital solutions with pilot groups
    • Train employees on new tools and software
    • Integrate digital tools into all departments
    • Set metrics to measure tool effectiveness
    • Ensure data migration is smooth and accurate
    • Regularly update and maintain digital systems
    • Collect feedback from users on tool performance
    • Adjust digital tool usage based on feedback and performance

  • ⛳️ Strategy 3: Enhance data-driven decision-making capabilities

    • Invest in data analytics platforms
    • Establish a central data repository
    • Train staff on data analysis techniques
    • Promote a data-driven culture within the company
    • Define key performance indicators (KPIs)
    • Use data to identify process bottlenecks
    • Leverage data for customer insights
    • Ensure data integrity and accuracy
    • Regularly review data analytics reports
    • Make iterative improvements based on data insights
digital-transformationtechnology-integrationit-managerdata-analystit-departmentanalytics-team
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Strategies and tactics for enhancing Denam Properties' Market Position in 2025

  • ⛳️ Strategy 1: Accelerate brand awareness

    • Deploy billboards at strategic locations in Abuja such as Maitama, Wuse, and Gwarinpa
    • Initiate geo-targeted ad campaigns on platforms like Facebook, LinkedIn, Instagram, and TikTok
    • Publish feature articles and advertisements in top local newspapers, business magazines, and inflight magazines
    • Organise high-profile networking events in partnership with popular venues
    • Initiate a monthly digital newsletter with property updates and real estate insights
    • Partner with lifestyle influencers for brand mentions and reviews
    • Collaborate on articles with recognised business and lifestyle publications
    • Produce professional video promos for social media and YouTube
    • Sponsor high-end events attended by target customers
    • Conduct surveys to gather consumer insights for more targeted messaging

  • ⛳️ Strategy 2: Enhance credibility and trust

    • Develop whitepapers on market trends and distribute through LinkedIn and the company website
    • Create video tours of completed projects with client testimonials for YouTube and social media channels
    • Ensure all communications adhere to ARCON and NESREA standards
    • Engage in thought leadership by hosting webinars or live Q&A sessions
    • Secure certifications and recognitions from relevant industry bodies
    • Develop a customer loyalty program offering exclusive benefits
    • Highlight the track record of timely delivery and quality craftsmanship in all marketing materials
    • Collaborate with well-known architects and builders as brand advocates
    • Create a press kit to distribute to media and potential partners
    • Facilitate direct dialogues with potential clients through VIP days and exclusive site visits

  • ⛳️ Strategy 3: Maximise lead generation and engagement

    • Launch interactive email campaigns with property showcases and call-to-action elements
    • Host exclusive property expos in collaboration with known influencers
    • Distribute branded merchandise at events and expos to increase brand recall
    • Partner with top real estate influencers for content creation and co-hosted virtual tours
    • Utilise CRMs like Mailchimp for segmented and personalised marketing campaigns
    • Incorporate virtual reality tours in marketing materials to engage remote clients
    • Offer personalised investment insights to prospects showing a keen interest
    • Develop cross-promotional campaigns with luxury brands
    • Collect and analyse data to constantly refine engagement tactics
    • Implement retargeting ads for website visitors showing interest in specific properties
real-estatemarketingmarketing-managerbrand-strategistadvertising-teamsales-team
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Strategies and tactics for becoming the Most Trusted and Customer-Centric Financial Institution

  • ⛳️ Strategy 1: Develop tailored banking solutions

    • Conduct comprehensive market research to understand customer segments and their needs
    • Analyse customer data to identify preferences and personalise offerings
    • Create flexible banking products that adapt to varying customer needs
    • Enhance services with tailored customer support options
    • Provide regular training for staff on personalisation techniques
    • Develop feedback mechanisms to refine and enhance tailored solutions
    • Set up cross-functional teams to drive innovation in product development
    • Explore partnerships with fintech firms to enhance offerings
    • Implement a customer relationship management system for better customer insights
    • Monitor and evaluate the impact of personalised solutions on customer satisfaction

  • ⛳️ Strategy 2: Enhance communication and transparency

    • Use clear and simple language in all customer communications
    • Improve online platforms to offer easily accessible information on products and services
    • Train customer service representatives to provide accurate and clear information
    • Implement proactive communication strategies to keep customers informed about changes
    • Develop a FAQ section on the website to address common customer queries
    • Create informative and engaging content about banking services and products
    • Regularly update customers on security measures and privacy policies
    • Host regular webinars and workshops to educate customers on financial management
    • Incorporate customer feedback into communication strategies
    • Evaluate the effectiveness of communication strategies through customer surveys

  • ⛳️ Strategy 3: Leverage innovative technology

    • Invest in the latest technology to enhance digital banking platforms
    • Ensure mobile and online platforms offer a seamless user experience
    • Implement AI and data analytics to personalise customer interactions
    • Automate routine transactions to improve service efficiency
    • Offer virtual financial advice through secure digital channels
    • Regularly update digital platforms to incorporate customer feedback
    • Provide robust security features to protect customer data and build trust
    • Integrate chatbots for 24/7 customer assistance
    • Organise regular digital literacy sessions for customers
    • Continuously monitor and upgrade technology to stay ahead of market trends
personalizationtechnologycustomer-service-representativedata-analystinnovation-teamcommunication-team
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How to track your Delivery Partner strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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