OKR template to improve the overall client experience
The OKR revolves around the overarching goal of enhancing client experiences. One objective is to boost client satisfaction scores by 20% through effective communication protocols like staff training, regular check-ins, and implementing better feedback systems.
The second objective involves implementing three new client-requested features to improve the product's user-friendliness. This includes reviewing feedback for desirable features, prioritizing usability during development, and integrating the new features into the product upon testing.
The third objective is to reduce support response time by 30% so as to foster better interactions with the clients. The initiatives to achieve this include having a live chat for instant aid, offering additional training to support staff, and using automated responses for frequently asked questions.
In summary, this OKR involves steps to improve communication, increase client satisfaction, enhance product usability based on feedback, and expedite support responses to clients.
The second objective involves implementing three new client-requested features to improve the product's user-friendliness. This includes reviewing feedback for desirable features, prioritizing usability during development, and integrating the new features into the product upon testing.
The third objective is to reduce support response time by 30% so as to foster better interactions with the clients. The initiatives to achieve this include having a live chat for instant aid, offering additional training to support staff, and using automated responses for frequently asked questions.
In summary, this OKR involves steps to improve communication, increase client satisfaction, enhance product usability based on feedback, and expedite support responses to clients.
Improve the overall client experience
Increase client satisfaction score by 20% through effective communication strategies
Train staff on effective communication and people skills- Initiate proactive and regular check-in calls with clients
- Implement regular client feedback and assessment systems
- Implement 3 new features based on client feedback to boost usability
- Review client feedback for feature suggestions
- Develop 3 new features prioritizing usability
- Test and integrate the new features into the product
- Decrease support response time by 30% to enhance client interactions
- Implement a live chat feature for instant customer assistance
- Provide additional training to support staff
- Utilize automated responses for commonly asked questions