7 customisable OKR examples for Satisfaction Score
What are Satisfaction Score OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.
That's why we have created a list of OKRs examples for Satisfaction Score to help. You can use any of the templates below as a starting point to write your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Satisfaction Score OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Satisfaction Score OKRs examples
We've added many examples of Satisfaction Score Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
1. OKRs to to enhance customer satisfaction, effort score, and net promoter score
- To enhance customer satisfaction, effort score, and net promoter score
- Increase net promoter score by 8% via effective customer feedback mechanisms
- Develop a robust system for addressing complaints
- Train staff in effective customer service techniques
- Implement regular customer satisfaction surveys
- Boost customer satisfaction index by 10% through improved service quality
- Implement comprehensive staff training to improve customer service skills
- Monitor and fix identified service quality issues in a timely manner
- Develop a robust customer feedback system to identify service quality issues
- Reduce customer effort score by 15% by simplifying user journeys
- Streamline user interface for simplicity and comfort
- Identify complex steps in current user journeys
- Implement effective user feedback mechanisms
2. OKRs to enhance customer satisfaction and net promoter score
- Enhance customer satisfaction and net promoter score
- Bolster CSAT rating by 10% with enhanced product quality and user-friendliness
- Educate users on product features via online tutorials
- Continually gather client feedback for user-interface enhancements
- Implement a robust quality assurance process for product improvement
- Decrease customer complaints by 20% by implementing effective solutions swiftly
- Develop swift response protocols for customer complaints
- Track and analyze complaint trends weekly
- Implement thorough training towards successful problem-solving
- Increase NPS score by 15% through improving customer support responsiveness
- Regularly monitor and evaluate response times
- Implement customer support training on efficient and proactive response
- Integrate faster customer service software/tools
3. OKRs to boost NTS and CSAT scores for enhanced customer satisfaction
- Boost NTS and CSAT scores for enhanced customer satisfaction
- Improve response time to customer inquiries by 25%
- Train staff to use time-efficient troubleshooting strategies
- Implement a streamlined customer service protocol
- Introduce automated response systems for common inquiries
- Eliminate 60% of negative feedback through improved product & service quality
- Regularly update service protocols based on customer feedback
- Enhance customer service training programs
- Implement rigorous product testing before market launch
- Implement a new training program to increase agent knowledge by 40%
- Create an assessment system to monitor progress
- Design a comprehensive, interactive training program
- Arrange for periodic training sessions for updates
4. OKRs to amplify employee satisfaction and overall wellbeing
- Amplify employee satisfaction and overall wellbeing
- Implement 2 wellbeing initiatives based on employee feedback
- Communicate and launch initiatives to employees
- Develop action plans for the top 2 initiatives
- Review employee feedback on desired wellbeing initiatives
- Decrease annual employee turnover rate by 15%
- Provide competitive compensation and attractive benefits
- Improve employee morale with team building activities
- Implement comprehensive employee growth and development programs
- Increase employee satisfaction score by 20% through anonymous surveys
- Analyze feedback data to identify dissatisfaction areas
- Implement changes based on survey results
- Develop and distribute an anonymous employee satisfaction survey
5. OKRs to increase Net Promoter Score to 60
- Increase Net Promoter Score to 60
- Improve customer satisfaction levels by 15%
- Implement customer feedback surveys to identify areas needing improvement
- Introduce a loyalty reward program to incentivize repeat business
- Increase staff training on customer services and product knowledge
- Increase customer retention rate by 10%
- Implement a customer loyalty program
- Improve customer service training
- Regularly survey customers for feedback
- Reduce customer complaints by 20%
- Design an efficient response system for customer queries
- Improve quality control measures for products/services
- Implement customer service training for all staff
6. OKRs to raise Customer Score and Customer Engagement Rate
- Increase Customer Satisfaction and Engagement
- Reduce customer churn rate by 15% through proactive retention strategies
- Implement and launch a loyalty program with a minimum of 20% customer enrollment
- Increase overall Customer Score by 5 points through weekly post-purchase surveys
- Achieve a 10% increase in average monthly Customer Engagement Rate on social media platforms
7. OKRs to boost CSAT, CES, and NPS scores via chat channel
- Boost CSAT, CES, and NPS scores via chat channel
- Increase CSAT score by 15% through improving chat-response efficiency
- Regularly analyze chat data to identify bottlenecks
- Train customer service reps for faster issue resolution
- Implement a chatbot for instant, accurate responses to common queries
- Achieve a 20% rise in NPS score by refining chat support quality
- Regularly review and update chat scripts for clarity
- Implement chat support training on customer service skills
- Introduce a quality assurance process for chat interactions
- Decrease CES by 10% by enhancing chat interface usability
- Simplify chat interface design for seamless navigation
- Improve response speed within the chat interface
- Provide clear instructions and tooltips on chat features
Satisfaction Score OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Satisfaction Score OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Satisfaction Score OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to boost capabilities in efficient time management OKRs to enhance quality control testing effectiveness OKRs to create a widely loved tamagotchi-style video game OKRs to enhance production security for optimal operation efficiency OKRs to improve efficiency & accuracy of invoice monitoring OKRs to increase accuracy of hiring needs analysis for optimal requirement forecasting
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.