15 customisable OKR examples for Support Training
What are Support Training OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Support Training to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Support Training OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Support Training OKRs examples
We've added many examples of Support Training Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
1. OKRs to streamline IT Service Desk for swifter resolution time
Streamline IT Service Desk for swifter resolution time
Enhance self-service portal use by 50% to promote faster issue resolution
Implement a feedback mechanism on portal usability
Launch a portal awareness campaign to increase visibility
Develop user-friendly navigation for efficient self-service usage
Implement a new training program to improve technical troubleshooting skills by 30%
Develop comprehensive, skills-focused training program
Identify key areas of technical troubleshooting needing improvement
Implement training program and monitor progress
Decrease average ticket response time by 20%
Implement a ticket prioritization system
Boost staff levels during peak times
Train support team in effective time management
2. OKRs to ensure readiness for GA release of product on Linux
Ensure readiness for GA release of product on Linux
Provide training for support team on Linux-specific issues and troubleshooting
Monitor and evaluate the team's progress post-training
Develop a comprehensive Linux-specific training program
Schedule training sessions for the support team
Update documentation and support resources for Linux users
Verify and publish all new Linux resources on appropriate platforms
Review current Linux documentation and support resources for outdated information
Develop updated Linux user guides, tutorials and FAQs
Complete all necessary testing and bug fixing for Linux compatibility
Run preliminary tests for software compatibility with Linux
Identify, document and prioritize detected bugs
Fix bugs and conduct validation testing
3. OKRs to streamline ticket resolution process in DACH region
Streamline ticket resolution process in DACH region
Reduce average ticket resolution time by 30%
Implement more efficient ticket handling procedures
Provide advanced problem-solving training to staff
Introduce effective ticket prioritization system
Train 100% of the support team on new procedural changes
Create comprehensive training materials for the procedural changes
Schedule company-wide trainings for support team
Track and confirm individual completions
Implement standard procedures for 90% of common issues
Develop standard procedures to address these issues
Identify the top common issues affecting the business
Train staff on implementing these procedures
4. OKRs to improve user satisfaction through comprehensive training
Enhance user satisfaction through upgraded training
Increase user satisfaction score by 15%
Decrease average response time to support tickets by 30%
Improve user retention rate by 10%
Increase completion rate of comprehensive training by 20%
5. OKRs to complete Windows 10 update on all DC PCs
Complete Windows 10 update on all DC PCs
Fully update 100% of DC PCs to Windows 10 by the end of the quarter
Validate successful Windows 10 installation
Install Windows 10 on non-updated PCs
Conduct software audit on all DC PCs
Reach 60% upgrade rate on DC PCs to Windows 10 by end of second month
Develop an effective, step-by-step upgrade guide for Windows 10
Offer technical support during the upgrade process
Conduct training sessions about the Windows 10 upgrade
Achieve 30% of DC PC's Windows 10 update by end of first month
Schedule update process for identified PCs
Monitor and ensure successful upgrade completion
Identify PCs for Windows 10 upgrade
6. OKRs to enhance the efficiency and effectiveness of administrative support
Enhance the efficiency and effectiveness of administrative support
Increase task completion rate by 30% without compromising on quality
Implement productivity tools to streamline workflow and improve efficiency
Evaluate, monitor and adjust workload distribution regularly
Incorporate regular employee training and skill development
Streamline workflow by implementing an effective scheduling system
Evaluate current workflow for areas of inefficiency
Implement selected system and train staff
Research effective scheduling systems
Reduce administrative errors by 20% through improved systems and training
Regularly review and update system protocols
Implement updated, more intuitive administrative systems
Conduct comprehensive staff training on new systems
7. OKRs to enhance effectiveness and efficiency of T2 support agents
Enhance effectiveness and efficiency of T2 support agents
Improve customer satisfaction scores by 20% post-support interaction
Regularly review and act upon customer feedback
Train support staff in advanced customer service techniques
Implement detailed post-support satisfaction surveys
Reduce average ticket resolution time by 15%
Introduce productivity tools for speedier resolution
Streamline ticket sorting and prioritizing process
Implement regular training to improve team’s problem-solving skills
Increase percentage of issues resolved on first contact to 70%
Regularly review and improve troubleshooting methods
Develop clear guidelines for issue resolution
Implement comprehensive training for customer service representatives
8. OKRs to maximize value delivered through our solutions
Maximize value delivered through our solutions
Achieve a 10% reduction in support tickets related to our solutions
Organize regular training for customer support teams
Implement a user-friendly FAQ section on website
Improve user manuals and documentation
Improve customer satisfaction rate for our solutions by 20%
Implement feedback system after each service
Increase staff training on customer service
Enhance product/service quality levels
Increase solution adoption rate by 15%
Provide consistent, comprehensive customer support
Implement a user-friendly software onboarding process
Train users on solution benefits and functionality
9. OKRs to bolster Protection Against P1 Issues
Bolster Protection Against P1 Issues
Improve first-time resolution rate for P1 issues to 70% across all teams
Train agents on P1 issue recognition and resolution
Implement P1 issue escalation protocol
Regularly review P1 resolution analytics
Implement a 25% reduction in P1 issues through improved security protocols
Train staff in improved security protocols
Identify vulnerabilities in current security protocols
Develop improved, stringent security measures
Achieve 90% staff training completion on new security measures by quarter end
Monitor and report staff training progress regularly
Schedule mandatory training sessions for all staff
Develop comprehensive security training program
10. OKRs to enhance resolution efficacy of the resolver team
Enhance resolution efficacy of the resolver team
Decrease average resolution time of incidents by 15%
Train support team on more efficient troubleshooting techniques
Review and streamline current incident resolution processes
Implement a prioritizing system for tech-support tickets
Increase resolution rate of high-priority incidents by 20%
Provide additional training for Incident Response Team
Streamline process for handling high-priority incidents
Establish strict performance metrics and monitoring
Implement training program to reduce incident escalation occurrences by 10%
Develop training modules focusing on de-escalation methods
Schedule and conduct training sessions for staff
Assess current trends in incident escalation occurrences
11. OKRs to enhance communication and training for Business-led IT services
Enhance communication and training for Business-led IT services
Decrease IT related issues raised by employees by 30% following the training
Implement intensive and comprehensive IT training for all employees
Establish a solid IT support team for immediate troubleshooting
Conduct regular IT performance checks and updates
Increase employee trainee count by 40% in IT procedures and process
Allocate budget for training and development programs
Develop and implement strategic recruitment plans
Identify the need for additional IT trainees in the department
Improve post-training test scores by 25% to ensure comprehension and retention
Implement interactive learning activities during training
Offer one-on-one follow up coaching sessions
Develop comprehensive study guides for post-training review
12. OKRs to improve CX across the agency
Improve CX across the agency
Reduce average response time to customer inquiries by 20%
Implement a ticketing system to track customer inquiries and responses
Regularly analyze response data to identify bottlenecks and implement necessary improvements
Train customer support team on effective communication and problem-solving skills
Streamline internal processes to minimize handoffs and improve response efficiency
Implement a new training program to enhance employee communication skills
Provide ongoing support and resources such as online courses or mentors to reinforce and enhance communication skills
Develop customized training modules targeting identified areas of weakness in communication skills
Identify areas of weakness in employee communication skills through assessments and evaluations
Schedule and facilitate interactive workshops and role-playing exercises to practice effective communication techniques
Achieve a Net Promoter Score of 9 or above from client feedback
Analyze client feedback to identify areas for improvement and determine specific action plans
Establish a customer loyalty program to incentivize and reward clients for their continued support
Implement regular NPS surveys to gather client feedback on a continuous basis
Enhance customer service training program to improve communication and relationship-building skills
Increase customer satisfaction ratings by 10% through regular feedback surveys
Regularly send out the feedback survey to all customers after their interactions
Create a short and simple online feedback survey with targeted questions
Use the insights gained from feedback surveys to make necessary improvements and adjustments
Implement a system to analyze and track customer feedback data efficiently
13. OKRs to successful migration of accounts to the new portal
Successful migration of accounts to the new portal
Train 90% of customers on the new portal's usage and features by end of the quarter
Follow up with customers post-webinar to assess learning and reinforce training
Develop comprehensive training materials for the new portal's usage and features
Schedule and conduct training webinars for customers on new portal
Achieve 70% accounts migration within the first month of the quarter
Monitor migration process, rectify any issues promptly
Identify all transition-ready accounts for migration
Develop and implement a comprehensive migration strategy
Minimize migration-related customer complaints to less than 5%
Provide detailed migration guide to customers
Implement comprehensive pre-migration customer communication
Enhance post-migration customer support services
14. OKRs to streamline staff operations with requisite tools and support
Streamline staff operations with requisite tools and support
Reduce process-related queries by 40% through enhanced support mechanisms
Train support staff to answer potential process-related queries
Develop comprehensive user manuals for all recurring processes
Implement intuitive software to simplify operational procedures
Shorten average process completion time by 30% via improved workflows
Analyze current workflows to identify inefficiencies
Train staff on new, more efficient workflows
Implement changes to streamline and optimize processes
Increase team productivity by 25% by implementing appropriate tech tools
Regularly assess and improve tech-tool effectiveness
Provide tech tool training for employees
Research and invest in productivity-enhancing software
15. OKRs to improve service recovery time in 2024
Improve service recovery time in 2024
Reduce mean time to recovery (MTTR) by 25% in the next product update
Integrate higher-quality failure-detection mechanisms
Implement automated incident response procedures
Develop comprehensive recovery guideline documents
Train support team on new recovery protocols to attain 90% resolution efficiency
Schedule training sessions on new recovery protocols for support team
Set up regular assessments to measure resolution efficiency
Develop practical exercises to ensure understanding of new protocols
Implement automated diagnostic tools to decrease escalation incidents by 30%
Identify suitable automated diagnostic tools for system optimization
Train staff on proper usage and implementation of these tools
Purchase and install the selected automated diagnostic tools
Support Training OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Support Training OKRs in a strategy map
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Support Training OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to develop a flexible and innovative product roadmap
OKRs to develop a sustainable design concept for the company's operations
OKRs to successful migration of sales reports from Metabase to Cube.js
OKRs to integrate AI tools into everyday work procedures
OKRs to improve teaching and design methodology
OKRs to enhance chargeback recovery process efficiency
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.