Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are Support Team Manager OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Support Team Manager to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Support Team Manager OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
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Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Support Team Manager OKRs examples
You'll find below a list of Objectives and Key Results templates for Support Team Manager. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to improve efficiency in team support
ObjectiveImprove efficiency in team support
KRDecrease average response time to team requests by 30%
Implement a central team communication platform
Prioritize and delegate team queries efficiently
Train staff in time-effective communication methods
KRImplement a tracking system to improve accountability and time management
Research and select an appropriate tracking system
Regularly review system data and adjust processes
Train the team on using the system
KRResolving 95% of team issues within two hours of initial report
Develop efficient problem-solving methods for common issues
Implement quick communication channels for issue reporting
Establish on-call support team for immediate troubleshooting
OKRs to streamline ticket resolution process in DACH region
ObjectiveStreamline ticket resolution process in DACH region
KRReduce average ticket resolution time by 30%
Implement more efficient ticket handling procedures
Provide advanced problem-solving training to staff
Introduce effective ticket prioritization system
KRTrain 100% of the support team on new procedural changes
Create comprehensive training materials for the procedural changes
Schedule company-wide trainings for support team
Track and confirm individual completions
KRImplement standard procedures for 90% of common issues
Develop standard procedures to address these issues
Identify the top common issues affecting the business
Train staff on implementing these procedures
OKRs to accelerate resolution of customer support tickets
ObjectiveAccelerate resolution of customer support tickets
KRIncrease support team's ticket processing efficiency by 20%
Invest in efficient ticket management software
Implement ticket prioritization strategies to expedite urgent requests
Conduct training sessions on troubleshooting common issues
KRImplement a knowledge base to facilitate 15% of ticket self-resolution
Implement these solutions into a searchable knowledge base
Develop comprehensive, easy-to-understand solutions
Identify common issues from past customer tickets
KRDecrease average ticket response time by 30%
Increase availability of customer service staff
Train staff in efficient troubleshooting techniques
Implement a ticket prioritization system
OKRs to enhance efficiency of IT Support and IT Network operations
ObjectiveEnhance efficiency of IT Support and IT Network operations
KRReduce average resolution time for IT issues by 15%
Implement a more efficient ticketing system
Streamline communication within IT department
Provide additional training for IT staff
KRImprove IT network uptime to 99.5%
Implement a real-time monitoring system
Develop comprehensive network redundancy strategies
Upgrade networking equipment to latest, high-end models
KRTrain IT staff on latest 2 network technologies for better issue-resolution
Identify two latest key network technologies for training purposes
Assign IT staff to complete these technology trainings
Organize training sessions regarding these technologies
OKRs to improve sales performance across all product lines
ObjectiveImprove sales performance across all product lines
KRRaise customer retention rate by 15%
Improve customer support and response time
Implement loyalty programs and reward frequent customers
Collect feedback to understand and solve customer problems
KRAchieve a 25% increase in overall unit sales
Enhance distribution channels to broaden product accessibility
Implement a marketing campaign to raise product awareness and demand
Offer customer incentives like discounts or loyalty programs
KRBoost the average purchase value by 10% per customer
Introduce premium versions or add-ons of popular products
Implement strategic up-selling and cross-selling techniques
Offer discounts or incentives for bulk purchases
OKRs to increase usage of D365 Sales Hub in our organization
ObjectiveIncrease usage of D365 Sales Hub in our organization
KRAchieve a 20% increase in daily active users within the next quarter
Implement a user referral incentive program
Optimize product features to improve user retention
Launch an engaging marketing campaign to attract new users
KRConduct 3 interactive workshops on the benefits and features of D365 Sales Hub
Identify key benefits and features of D365 Sales Hub for workshop content
Promote and schedule D365 Sales Hub workshops to target audiences
Plan structure and activities for three interactive workshops
KRDecrease D365 Sales Hub related support queries by 30%
Develop a user guide to resolve common issues independently
Introduce a self-help portal with FAQ
Implement comprehensive staff training on D365 Sales Hub usage
OKRs to successfully launch a new payment service product
ObjectiveSuccessfully launch a new payment service product
KRSecure 1,000 new registrations for the payment service
Launch a targeted online marketing campaign to attract new users
Offer an incentivized referral program for existing customers
Collaborate with businesses to bundle our service with their products
KRAchieve 95% positive customer feedback on usability and convenience within three months
Provide prompt and effective customer support
Implement regular improvements based on user feedback
Develop intuitive and user-friendly product interface
KRIncrease product awareness through a marketing campaign with 5,000 engagements
Develop a creative marketing strategy centered on product awareness
Deploy campaign on various digital platforms for broad reach
Monitor and analyze campaign engagement to improve approach
OKRs to enhance the efficiency of the Cloud Support Team
ObjectiveEnhance the efficiency of the Cloud Support Team
KRReduce the average response time to customer queries by 20%
Implement comprehensive staff training for efficient query solution
Allocate more resources towards customer service management
Enhance customer service software for faster responses
KRImplement three new measures for proactive issue identification and resolution
Train team members on the new measures
Identify potential problems through risk assessment analysis
Develop procedures for efficient issue resolution
KRIncrease customer satisfaction score for support tickets by 30%
Implement thorough training for support team on customer service skills
Regularly solicit feedback to improve support services
Develop a system for prompt response to support tickets
OKRs to launch a viable, user-friendly SaaS product
ObjectiveLaunch a viable, user-friendly SaaS product
KRAchieve a customer satisfaction score of above 85%
Develop a proactive customer communication strategy for problem resolution
Implement a customer feedback system to identify improvement areas
Train staff in customer service protocols and problem-solving
KRDevelop MVP with essential features by involving 10 beta testers
Gather and integrate feedback to refine MVP features
Identify the essential features needed for MVP development
Recruit 10 beta testers for product evaluation
KRObtain initial sign ups exceeding 50 customers
Develop enticing advertising campaign targeting potential customers
Launch sign-up incentive program or promotional offers
Maximize reach through social media marketing strategies
OKRs to communicate product support advancements by us and our partners
ObjectiveCommunicate product support advancements by us and our partners
KRIncrease monthly progress report releases to partners by 50%
Boost staff resources for report creation and distribution
Identify partners needing more frequent reports
Implement a more efficient report-generation process
KREstablish a bi-weekly structured feedback loop with all key partners
Outline and communicate a bi-weekly meeting schedule
Develop a comprehensive feedback agenda
Implement a system for documenting and tracking feedback
KRAchieve 25% engagement increase on shared progress updates across all platforms
Amplify shares by creating engaging, easily shareable content
Implement interactive elements in progress updates
Promote user-generated content sharing
Support Team Manager OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
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OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Support Team Manager OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to maximize data enrichment and lead generation capabilities
OKRs to successfully transition to platform x with an upgraded redemption flow
OKRs to start production of lycopene from tomatoes using innovative technology
OKRs to establish a secure environment for our flying training school
OKRs to broaden the base of individual donors
OKRs to enhance strategic planning and cut costs in category and product management