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9 OKR examples for Support Team Leader

What are Support Team Leader OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We have curated a selection of OKR examples specifically for Support Team Leader to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

How to write your own Support Team Leader OKRs

Option 1. Turn ideas into OKRs with Tability AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here.

You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.

Tability will then use your prompt to generate a fully editable OKR template.

Watch the video below to see it in action 👇

Option 2. Optimise existing OKRs with Tability Feedback tool

If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.

AI feedback for OKRs in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

You can then decide to accept the suggestions or dismiss them if you don't agree.

Option 3. Use the free OKR generator

If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.

Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.

Support Team Leader OKRs examples

We've added many examples of Support Team Leader Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.

Hope you'll find this helpful!

OKRs to enhance individual support to mitigate overwhelm

  • ObjectiveEnhance individual support to mitigate overwhelm
  • KRIncrease one-to-one client support sessions by 20%
  • TaskIncrease weekly client support sessions output by one-fifth
  • TaskDevelop better schedule management systems
  • TaskImplement customer service personnel shift changes
  • KRIncrease team satisfaction related to personal support by 25% through quarterly surveys
  • TaskMonitor and adjust support strategies to optimize satisfaction
  • TaskIntroduce personal support measures based on survey feedback
  • TaskImplement regular surveys to gather team satisfaction data
  • KRAllocate 30% more time in team meetings for brainstorming and Q&A sessions
  • TaskExtend team meetings by 30% specifically for brainstorming
  • TaskRestructure meeting agendas to accommodate changes
  • TaskSchedule additional Q&A sessions within existing meetings

OKRs to enhance customer interaction and support

  • ObjectiveEnhance customer interaction and support
  • KRIncrease customer support satisfaction rate by 20%
  • TaskOffer prompt responses to customer queries and complaints
  • TaskRegularly gather customer feedback and make necessary improvements
  • TaskImplement comprehensive training for customer support staff
  • KRReduce customer support ticket response time by 15%
  • TaskImplement a chatbot for immediate handling of common queries
  • TaskUpdate customer support tools/software to increase productivity
  • TaskTrain support staff for enhanced efficiency and faster response
  • KRImplement a new customer engagement strategy to boost interaction by 30%
  • TaskMonitor and adjust strategy effectiveness
  • TaskTrain staff to execute customer engagement strategies
  • TaskDevelop a comprehensive customer engagement strategic plan

OKRs to accelerate resolution of customer support tickets

  • ObjectiveAccelerate resolution of customer support tickets
  • KRIncrease support team's ticket processing efficiency by 20%
  • TaskInvest in efficient ticket management software
  • TaskImplement ticket prioritization strategies to expedite urgent requests
  • TaskConduct training sessions on troubleshooting common issues
  • KRImplement a knowledge base to facilitate 15% of ticket self-resolution
  • TaskImplement these solutions into a searchable knowledge base
  • TaskDevelop comprehensive, easy-to-understand solutions
  • TaskIdentify common issues from past customer tickets
  • KRDecrease average ticket response time by 30%
  • TaskIncrease availability of customer service staff
  • TaskTrain staff in efficient troubleshooting techniques
  • TaskImplement a ticket prioritization system

OKRs to streamline implementation process for customers

  • ObjectiveStreamline implementation process for customers
  • KRReduce average implementation time to 90 days or less
  • TaskProvide additional training and resources to project teams to enhance efficiency
  • TaskStreamline project documentation and approval processes for faster sign-offs
  • TaskIdentify and address common bottlenecks in the implementation process to eliminate delays
  • TaskImplement regular review meetings and progress tracking to ensure timely completion
  • KRAchieve a customer satisfaction rating of at least 95% post-implementation
  • TaskProvide comprehensive training and support to ensure customers fully understand and utilize the implemented solution
  • TaskContinuously monitor and evaluate customer satisfaction metrics to identify trends and implement necessary actions
  • TaskImprove communication channels with customers to address any concerns or issues promptly
  • TaskConduct regular customer satisfaction surveys to gather feedback and identify areas for improvement
  • KRIncrease team productivity by 20% through process optimization
  • TaskConduct a thorough analysis of current processes to identify areas for improvement
  • TaskImplement automation tools and technologies to streamline repetitive tasks
  • TaskProvide regular training and support to team members to enhance their skills and efficiency
  • TaskStreamline workflows and eliminate unnecessary steps or duplication of effort
  • KRDecrease the number of customer escalations related to implementation issues by 50%
  • TaskImplement a robust quality assurance process for all implementation projects
  • TaskDevelop a comprehensive training program for implementation team
  • TaskEnhance communication channels between implementation team and customers
  • TaskConduct regular customer feedback surveys to identify and address implementation issues proactively

OKRs to increase efficiency within the digital marketing agency

  • ObjectiveIncrease efficiency within the digital marketing agency
  • KRIncrease team productivity by implementing a new project management software
  • TaskRegularly review team performance and provide feedback to improve productivity and efficiency
  • TaskResearch and select the most suitable project management software for the team
  • TaskProvide thorough training sessions for all team members on using the new software
  • TaskSet up clear guidelines and templates to ensure consistent use of the software
  • KRStreamline reporting processes to save a minimum of 10 hours per week
  • KRReduce average turnaround time for client deliverables by 20%
  • TaskImplement efficient project management tools and software to enhance workflow efficiency
  • TaskIdentify bottlenecks in the current delivery process and address them promptly
  • TaskConduct regular training sessions to enhance team productivity and time management skills
  • TaskStreamline communication channels to minimize delays during project execution
  • KRImprove communication by reducing internal email threads by at least 30%

OKRs to complete Windows 10 update on all DC PCs

  • ObjectiveComplete Windows 10 update on all DC PCs
  • KRFully update 100% of DC PCs to Windows 10 by the end of the quarter
  • TaskValidate successful Windows 10 installation
  • TaskInstall Windows 10 on non-updated PCs
  • TaskConduct software audit on all DC PCs
  • KRReach 60% upgrade rate on DC PCs to Windows 10 by end of second month
  • TaskDevelop an effective, step-by-step upgrade guide for Windows 10
  • TaskOffer technical support during the upgrade process
  • TaskConduct training sessions about the Windows 10 upgrade
  • KRAchieve 30% of DC PC's Windows 10 update by end of first month
  • TaskSchedule update process for identified PCs
  • TaskMonitor and ensure successful upgrade completion
  • TaskIdentify PCs for Windows 10 upgrade

OKRs to strengthen the partnership between business leaders and people business partners

  • ObjectiveStrengthen the partnership between business leaders and people business partners
  • KRIncrease leader satisfaction rate with partner support by 25%
  • TaskEstablish a 24/7 support line for immediate assistance
  • TaskConduct regular feedback sessions with leaders for continuous improvement
  • TaskImplement training programs to enhance partner support skills
  • KRImprove response times to business leader inquiries by 30%
  • TaskImplement a tracking system for prompt response to inquiries
  • TaskTrain employees in efficient problem-solving techniques
  • TaskPrioritize addressing business leaders' inquiries promptly
  • KRAchieve 30% more successful project deliveries with partner involvement
  • TaskSchedule regular training sessions to improve project execution skills
  • TaskIncrease communication frequency with partners regarding project status
  • TaskEngage partners in decision-making and problem-solving processes

OKRs to establish leadership in impactful digital product delivery

  • ObjectiveEstablish leadership in impactful digital product delivery
  • KRIncrease user engagement metrics by 20% across all digital products
  • TaskDevelop and implement compelling content to attract users
  • TaskLaunch promotional campaigns to drive user engagement
  • TaskEnhance interactivity features and UX across platforms
  • KREnsure customer satisfaction rate surpasses 80% via enhanced digital experiences
  • TaskProvide quick and effective online customer service
  • TaskImplement user-friendly interfaces in digital platforms
  • TaskOffer personalized digital experiences based on customer preferences
  • KRLaunch 3 new innovative features improving product performance by 15%
  • TaskIdentify areas in current product requiring performance enhancements
  • TaskDevelop three innovative features targeting identified areas
  • TaskTest and integrate these features into the existing product

OKRs to support CEO in executing strategic initiatives and tracking progress

  • ObjectiveEnhance CEO's support for executing the company's strategic initiatives
  • KRConduct regular progress reports and adjust strategies accordingly
  • KRCollaborate with CEO to ensure high-quality strategic execution
  • KRImprove CEO's communication with cross-functional teams
  • KRDevelop a tracking system for CEO's strategic initiatives

Support Team Leader OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to track your Support Team Leader OKRs

Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Support Team Leader OKR templates

We have more templates to help you draft your team goals and OKRs.

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