8 customisable OKR examples for Support Team Leader
What are Support Team Leader OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Support Team Leader to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Support Team Leader OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Support Team Leader OKRs examples
We've added many examples of Support Team Leader Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
1. OKRs to enhance individual support to mitigate overwhelm
Enhance individual support to mitigate overwhelm
Increase one-to-one client support sessions by 20%
Increase weekly client support sessions output by one-fifth
Develop better schedule management systems
Implement customer service personnel shift changes
Increase team satisfaction related to personal support by 25% through quarterly surveys
Monitor and adjust support strategies to optimize satisfaction
Introduce personal support measures based on survey feedback
Implement regular surveys to gather team satisfaction data
Allocate 30% more time in team meetings for brainstorming and Q&A sessions
Extend team meetings by 30% specifically for brainstorming
Restructure meeting agendas to accommodate changes
Schedule additional Q&A sessions within existing meetings
2. OKRs to enhance customer interaction and support
Enhance customer interaction and support
Increase customer support satisfaction rate by 20%
Offer prompt responses to customer queries and complaints
Regularly gather customer feedback and make necessary improvements
Implement comprehensive training for customer support staff
Reduce customer support ticket response time by 15%
Implement a chatbot for immediate handling of common queries
Update customer support tools/software to increase productivity
Train support staff for enhanced efficiency and faster response
Implement a new customer engagement strategy to boost interaction by 30%
Monitor and adjust strategy effectiveness
Train staff to execute customer engagement strategies
Develop a comprehensive customer engagement strategic plan
3. OKRs to accelerate resolution of customer support tickets
Accelerate resolution of customer support tickets
Increase support team's ticket processing efficiency by 20%
Invest in efficient ticket management software
Implement ticket prioritization strategies to expedite urgent requests
Conduct training sessions on troubleshooting common issues
Implement a knowledge base to facilitate 15% of ticket self-resolution
Implement these solutions into a searchable knowledge base
Develop comprehensive, easy-to-understand solutions
Identify common issues from past customer tickets
Decrease average ticket response time by 30%
Increase availability of customer service staff
Train staff in efficient troubleshooting techniques
Implement a ticket prioritization system
4. OKRs to streamline implementation process for customers
Streamline implementation process for customers
Reduce average implementation time to 90 days or less
Provide additional training and resources to project teams to enhance efficiency
Streamline project documentation and approval processes for faster sign-offs
Identify and address common bottlenecks in the implementation process to eliminate delays
Implement regular review meetings and progress tracking to ensure timely completion
Achieve a customer satisfaction rating of at least 95% post-implementation
Provide comprehensive training and support to ensure customers fully understand and utilize the implemented solution
Continuously monitor and evaluate customer satisfaction metrics to identify trends and implement necessary actions
Improve communication channels with customers to address any concerns or issues promptly
Conduct regular customer satisfaction surveys to gather feedback and identify areas for improvement
Increase team productivity by 20% through process optimization
Conduct a thorough analysis of current processes to identify areas for improvement
Implement automation tools and technologies to streamline repetitive tasks
Provide regular training and support to team members to enhance their skills and efficiency
Streamline workflows and eliminate unnecessary steps or duplication of effort
Decrease the number of customer escalations related to implementation issues by 50%
Implement a robust quality assurance process for all implementation projects
Develop a comprehensive training program for implementation team
Enhance communication channels between implementation team and customers
Conduct regular customer feedback surveys to identify and address implementation issues proactively
5. OKRs to increase efficiency within the digital marketing agency
Increase efficiency within the digital marketing agency
Increase team productivity by implementing a new project management software
Regularly review team performance and provide feedback to improve productivity and efficiency
Research and select the most suitable project management software for the team
Provide thorough training sessions for all team members on using the new software
Set up clear guidelines and templates to ensure consistent use of the software
Streamline reporting processes to save a minimum of 10 hours per week
Reduce average turnaround time for client deliverables by 20%
Implement efficient project management tools and software to enhance workflow efficiency
Identify bottlenecks in the current delivery process and address them promptly
Conduct regular training sessions to enhance team productivity and time management skills
Streamline communication channels to minimize delays during project execution
Improve communication by reducing internal email threads by at least 30%
6. OKRs to complete Windows 10 update on all DC PCs
Complete Windows 10 update on all DC PCs
Fully update 100% of DC PCs to Windows 10 by the end of the quarter
Validate successful Windows 10 installation
Install Windows 10 on non-updated PCs
Conduct software audit on all DC PCs
Reach 60% upgrade rate on DC PCs to Windows 10 by end of second month
Develop an effective, step-by-step upgrade guide for Windows 10
Offer technical support during the upgrade process
Conduct training sessions about the Windows 10 upgrade
Achieve 30% of DC PC's Windows 10 update by end of first month
Schedule update process for identified PCs
Monitor and ensure successful upgrade completion
Identify PCs for Windows 10 upgrade
7. OKRs to establish leadership in impactful digital product delivery
Establish leadership in impactful digital product delivery
Increase user engagement metrics by 20% across all digital products
Develop and implement compelling content to attract users
Launch promotional campaigns to drive user engagement
Enhance interactivity features and UX across platforms
Ensure customer satisfaction rate surpasses 80% via enhanced digital experiences
Provide quick and effective online customer service
Implement user-friendly interfaces in digital platforms
Offer personalized digital experiences based on customer preferences
Launch 3 new innovative features improving product performance by 15%
Identify areas in current product requiring performance enhancements
Develop three innovative features targeting identified areas
Test and integrate these features into the existing product
8. OKRs to support CEO in executing strategic initiatives and tracking progress
Enhance CEO's support for executing the company's strategic initiatives
Conduct regular progress reports and adjust strategies accordingly
Collaborate with CEO to ensure high-quality strategic execution
Improve CEO's communication with cross-functional teams
Develop a tracking system for CEO's strategic initiatives
Support Team Leader OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Support Team Leader OKRs in a strategy map
Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Support Team Leader OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to enhance tech lead abilities by utilizing online learning and practical application
OKRs to increase leads through Inbound Marketing
OKRs to drive climate change legislation adoption in Colorado
OKRs to prepare a perfect and precise financial statement
OKRs to foster continuous improvement culture in production team
OKRs to enhance the organization's information technology efficiency and security
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.