8 customisable OKR examples for Support Team Leader

What are Support Team Leader OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We have curated a selection of OKR examples specifically for Support Team Leader to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Support Team Leader OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Our customisable Support Team Leader OKRs examples

We've added many examples of Support Team Leader Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.

Hope you'll find this helpful!

1. OKRs to enhance individual support to mitigate overwhelm

2. OKRs to enhance customer interaction and support

3. OKRs to accelerate resolution of customer support tickets

4. OKRs to streamline implementation process for customers

5. OKRs to increase efficiency within the digital marketing agency

6. OKRs to complete Windows 10 update on all DC PCs

7. OKRs to establish leadership in impactful digital product delivery

8. OKRs to support CEO in executing strategic initiatives and tracking progress

Support Team Leader OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Support Team Leader OKRs in a strategy map

Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:

• It brings the goals back to the top of the mind
• It will highlight poorly set OKRs
• It will surface execution risks
• It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Support Team Leader OKR templates

We have more templates to help you draft your team goals and OKRs.

• OKRs to enhance tech lead abilities by utilizing online learning and practical application
  tech-leadershiponline-learningtech-leadproject-managertechnical-teamproject-management-team
• OKRs to increase leads through Inbound Marketing
  marketinginboundcontent-marketing
• OKRs to drive climate change legislation adoption in Colorado
  climate-change-legislationcollaborative-advocacypolicy-advocatesocial-media-coordinatorlegislative-outreach-teamenvironmental-organization-collaboration-team
• OKRs to prepare a perfect and precise financial statement
  double-verification-systeminternal-financial-reportingfinancial-controllerfinancial-reporting-officerfinanceinternal-audit
• OKRs to foster continuous improvement culture in production team
  continuous-improvementproduction-efficiencyproduction-team-leaderprocess-improvement-managerproduction-teamquality-control-team
• OKRs to enhance the organization's information technology efficiency and security
  information-technologysecurityit-operations-managerit-support-specialistit-operations-teamit-support-team

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

• To learn: What is the meaning of OKRs
• Blog posts: ODT Blog
• Success metrics: KPIs examples