11 customisable OKR examples for Support And Training Team
What are Support And Training Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Support And Training Team to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Support And Training Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Support And Training Team OKRs examples
We've added many examples of Support And Training Team Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
1. OKRs to ensure readiness for GA release of product on Linux
Ensure readiness for GA release of product on Linux
Provide training for support team on Linux-specific issues and troubleshooting
Monitor and evaluate the team's progress post-training- Develop a comprehensive Linux-specific training program
- Schedule training sessions for the support team
- Update documentation and support resources for Linux users
- Verify and publish all new Linux resources on appropriate platforms
- Review current Linux documentation and support resources for outdated information
- Develop updated Linux user guides, tutorials and FAQs
- Complete all necessary testing and bug fixing for Linux compatibility
- Run preliminary tests for software compatibility with Linux
- Identify, document and prioritize detected bugs
- Fix bugs and conduct validation testing
2. OKRs to implement phase one of privilege access management tool replacement
- Implement phase one of privilege access management tool replacement
- Develop detailed transition plan to ensure zero service disruptions
- Schedule and communicate transition plan to all stakeholders
- Develop contingency strategies addressing identified risks
- Identify critical services and potential disruption risks
- Train 70% of IT staff on the operation of selected new access management tools
- Organize and implement the scheduled training sessions
- Choose appropriate access management tools for training
- Identify 70% of IT staff requiring access management training
- Identify and assess five potential replacement tools, determining suitability by end of quarter
- Research and list five potential replacement tools
- Evaluate each tool's effectiveness and suitability
- Present findings and recommendation by the deadline
3. OKRs to enhance communication and training for Business-led IT services
- Enhance communication and training for Business-led IT services
- Decrease IT related issues raised by employees by 30% following the training
- Implement intensive and comprehensive IT training for all employees
- Establish a solid IT support team for immediate troubleshooting
- Conduct regular IT performance checks and updates
- Increase employee trainee count by 40% in IT procedures and process
- Allocate budget for training and development programs
- Develop and implement strategic recruitment plans
- Identify the need for additional IT trainees in the department
- Improve post-training test scores by 25% to ensure comprehension and retention
- Implement interactive learning activities during training
- Offer one-on-one follow up coaching sessions
- Develop comprehensive study guides for post-training review
4. OKRs to enhance effectiveness and efficiency of T2 support agents
- Enhance effectiveness and efficiency of T2 support agents
- Improve customer satisfaction scores by 20% post-support interaction
- Regularly review and act upon customer feedback
- Train support staff in advanced customer service techniques
- Implement detailed post-support satisfaction surveys
- Reduce average ticket resolution time by 15%
- Introduce productivity tools for speedier resolution
- Streamline ticket sorting and prioritizing process
- Implement regular training to improve team’s problem-solving skills
- Increase percentage of issues resolved on first contact to 70%
- Regularly review and improve troubleshooting methods
- Develop clear guidelines for issue resolution
- Implement comprehensive training for customer service representatives
5. OKRs to boost the frequency of value-driven discussions
- Boost the frequency of value-driven discussions
- Increase employee training sessions on value communication by 50%
- Monitor and report on the improvement in value communication
- Develop and execute detailed plans for additional training sessions
- Review and identify gaps in current value communication training schedules
- Improve customer engagement through value dialogues by 20%
- Implement personalized engagement strategies for key customers
- Evaluate and improve existing customer interaction methods
- Develop an empathetic customer communication strategy
- Enhance value dialogue initiation among team members by at least 30%
- Incorporate regular team-building exercises or activities
- Implement training sessions for effective communication skills
- Encourage frequent brainstorming sessions across all teams
6. OKRs to enhance the efficiency and effectiveness of administrative support
- Enhance the efficiency and effectiveness of administrative support
- Increase task completion rate by 30% without compromising on quality
- Implement productivity tools to streamline workflow and improve efficiency
- Evaluate, monitor and adjust workload distribution regularly
- Incorporate regular employee training and skill development
- Streamline workflow by implementing an effective scheduling system
- Evaluate current workflow for areas of inefficiency
- Implement selected system and train staff
- Research effective scheduling systems
- Reduce administrative errors by 20% through improved systems and training
- Regularly review and update system protocols
- Implement updated, more intuitive administrative systems
- Conduct comprehensive staff training on new systems
7. OKRs to strengthen the partnership between business leaders and people business partners
- Strengthen the partnership between business leaders and people business partners
- Increase leader satisfaction rate with partner support by 25%
- Establish a 24/7 support line for immediate assistance
- Conduct regular feedback sessions with leaders for continuous improvement
- Implement training programs to enhance partner support skills
- Improve response times to business leader inquiries by 30%
- Implement a tracking system for prompt response to inquiries
- Train employees in efficient problem-solving techniques
- Prioritize addressing business leaders' inquiries promptly
- Achieve 30% more successful project deliveries with partner involvement
- Schedule regular training sessions to improve project execution skills
- Increase communication frequency with partners regarding project status
- Engage partners in decision-making and problem-solving processes
8. OKRs to enhance company's knowledge base and documentation
- Enhance company's knowledge base and documentation
- Create 20 comprehensive, user-friendly manuals for all main products by end of quarter
- Develop detailed, user-friendly content for each manual
- Identify main products needing manuals
- Proofread and finalize all 20 product manuals
- Achieve 95% positive feedback from users on the clarity and usefulness of documentation
- Update documents regularly based on received feedback
- Organize feedback sessions to identify potential improvements
- Ensure documentation is comprehensible to all user skill levels
- Train 100% of team on the newly formed knowledge base to ensure consistent usage
- Monitor and evaluate team usage to ensure consistency
- Identify team members needing training on the knowledge base
- Develop a comprehensive training schedule for all team members
9. OKRs to enhance data centralization for data-driven management support
- Enhance data centralization for data-driven management support
- Train 90% of management personnel on using the new data management system effectively
- Schedule training sessions for all management personnel
- Identify qualified trainers knowledgeable in the new system
- Monitor and assess personnel's competency post-training
- Implement a centralized data management system improving accessibility by 50%
- Implement new system and staff training programs
- Evaluate current data management systems and identify accessibility issues
- Select and procure a centralized data management system
- Increase the data accuracy and reliability in the new system by 70%
- Regularly update and cleanse data to maintain accuracy
- Implement data validation rules to minimize entry errors
- Conduct routine system testing and error checking sessions
10. OKRs to upgrade and streamline physical security operations
- Upgrade and streamline physical security operations
- Increase security coverage by 20% through additional surveillance systems
- Investigate current surveillance system capabilities and limitations
- Implement new surveillance systems accordingly
- Research and identify potential additional surveillance technology
- Decrease response times to security incidents by 25%
- Implement a digital security management system with 100% staff training completion
- Track and achieve 100% training completion
- Choose a comprehensive digital security management system
- Develop an all-staff training curriculum for the system
11. OKRs to boost Odoo CRM utilization and proficiency company-wide
- Boost Odoo CRM utilization and proficiency company-wide
- Decrease data input errors in Odoo CRM by 40%
- Regularly audit data entries for errors and inaccuracies
- Integrate automated data validation tools in Odoo CRM
- Implement comprehensive data input training for all CRM users
- Accomplish 80% attendance in Odoo CRM training sessions
- Schedule training times that are suitable for majority of employees
- Implement company-wide incentives for attending the training
- Send regular reminders about upcoming Odoo CRM sessions
- Increase Odoo CRM user login frequency by 30%
- Implement incentive program for frequent login users
- Improve user interface for enhanced accessibility
- Implement regular user training sessions
Support And Training Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Support And Training Team OKRs in a strategy map
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Support And Training Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to increase brand awareness and credibility through webinars
- OKRs to streamline the entire recruitment process for efficiency
- OKRs to improve user experience design and expand research scope
- OKRs to develop creator for third person game creation
- OKRs to increase Domain authority score to 35
- OKRs to implement runtime configurability of features
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.