Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are Knowledge Base Team OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.
To aid you in setting your goals, we have compiled a collection of OKR examples customized for Knowledge Base Team. Take a look at the templates below for inspiration and guidance.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Knowledge Base Team OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Knowledge Base Team OKRs examples
We've added many examples of Knowledge Base Team Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
OKRs to establish a comprehensive knowledge base for the organization's systems and projects
ObjectiveEstablish a comprehensive knowledge base for the organization's systems and projects
KRDocument 100% of our existing systems in the knowledge base by end of next quarter
Review and upload all documentation- Assign team members to document each system
- Identify all existing systems requiring documentation
- KRAchieve 90% of user satisfaction rate through regular knowledge base utilization survey
- Implement feedback to improve user satisfaction rate
- Distribute the survey to all active users regularly
- Create a user-friendly knowledge base utilization survey
- KRUpdate our project knowledge base weekly with 95% accuracy
- Accurately document the developments into the knowledge base
- Cross-check the inputted information for 95% accuracy
- Review project updates thoroughly each week
OKRs to accelerate resolution of customer support tickets
- ObjectiveAccelerate resolution of customer support tickets
- KRIncrease support team's ticket processing efficiency by 20%
- Invest in efficient ticket management software
- Implement ticket prioritization strategies to expedite urgent requests
- Conduct training sessions on troubleshooting common issues
- KRImplement a knowledge base to facilitate 15% of ticket self-resolution
- Implement these solutions into a searchable knowledge base
- Develop comprehensive, easy-to-understand solutions
- Identify common issues from past customer tickets
- KRDecrease average ticket response time by 30%
- Increase availability of customer service staff
- Train staff in efficient troubleshooting techniques
- Implement a ticket prioritization system
OKRs to preserve and augment the company's knowledge base
- ObjectivePreserve and augment the company's knowledge base
- KRImprove knowledge article engagement by 30% with enhanced interactivity
- Implement interactive elements like quizzes, polls, or games in articles
- Solicit and incorporate audience feedback to refine content
- Incorporate videos, audios, or infographics to promote engagement
- KRIncrease coverage of the knowledge base by 20% through new topic incorporation
- Research and compile information on new topics
- Incorporate new topics into our knowledge base
- Identify gaps in the current knowledge base content
- KRAchieve 95% customer satisfaction rating by providing timely, comprehensive info in the knowledge base
- Ensure swift responses to customer questions or concerns
- Update the knowledge base regularly with new, relevant information
- Foster a user-friendly, easy-to-navigate online platform
OKRs to enhance knowledge base of system, project, process for improved solution delivery
- ObjectiveEnhance knowledge base of system, project, process for improved solution delivery
- KRDocument and standardize 3 main processes to reduce solution delivery time by 20%
- Document these processes in a standard format
- Implement changes uniformly across teams
- Identify 3 main processes for solution delivery enhancement
- KRComplete 100% of scheduled training sessions on company systems and projects
- Allocate adequate time to attend each training
- Review company schedule for all upcoming training sessions
- Follow through by attending every training session
- KRImplement 2 major improvements to current systems based on acquired knowledge
- Develop an action plan for implementing these improvements
- Identify two main improvements needed in current systems
- Execute the planned improvements to existing systems
OKRs to enhance company's knowledge base and documentation
- ObjectiveEnhance company's knowledge base and documentation
- KRCreate 20 comprehensive, user-friendly manuals for all main products by end of quarter
- Develop detailed, user-friendly content for each manual
- Identify main products needing manuals
- Proofread and finalize all 20 product manuals
- KRAchieve 95% positive feedback from users on the clarity and usefulness of documentation
- Update documents regularly based on received feedback
- Organize feedback sessions to identify potential improvements
- Ensure documentation is comprehensible to all user skill levels
- KRTrain 100% of team on the newly formed knowledge base to ensure consistent usage
- Monitor and evaluate team usage to ensure consistency
- Identify team members needing training on the knowledge base
- Develop a comprehensive training schedule for all team members
OKRs to establish a comprehensive knowledge base
- ObjectiveEstablish a comprehensive knowledge base
- KRCreate and add detailed content for at least 70 listed topics
- Identify and list 70 relevant topics for content creation
- Upload and integrate content into the appropriate platform
- Draft detailed content for each chosen topic
- KRLaunch knowledge base with a user-friendly interface for easy navigation
- Design a user-friendly interface for the knowledge base
- Test navigation ease on different devices
- Initiate marketing for knowledge base launch
- KRIdentify and list 100 potential topics to include in the knowledge base
- Research industry-related questions and problems
- Review existing customer queries and feedback
- Seek input from company expert or team leader
Knowledge Base Team OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
Your quarterly OKRs should be tracked weekly if you want to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Knowledge Base Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to deliver an excellent product with seamless usability
- OKRs to implement data-driven strategies for improved team decision-making
- OKRs to improve proficiency in manual and automation testing
- OKRs to enhance brand reputation to drive B2B lead generation
- OKRs to boost agile team productivity by 15%
- OKRs to optimize payroll process for efficiency