6 customisable OKR examples for Knowledge Base Team
What are Knowledge Base Team OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.
To aid you in setting your goals, we have compiled a collection of OKR examples customized for Knowledge Base Team. Take a look at the templates below for inspiration and guidance.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Knowledge Base Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Knowledge Base Team OKRs examples
We've added many examples of Knowledge Base Team Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
1. OKRs to establish a comprehensive knowledge base for the organization's systems and projects
Establish a comprehensive knowledge base for the organization's systems and projects
Document 100% of our existing systems in the knowledge base by end of next quarter
Review and upload all documentation
Assign team members to document each system
Identify all existing systems requiring documentation
Achieve 90% of user satisfaction rate through regular knowledge base utilization survey
Implement feedback to improve user satisfaction rate
Distribute the survey to all active users regularly
Create a user-friendly knowledge base utilization survey
Update our project knowledge base weekly with 95% accuracy
Accurately document the developments into the knowledge base
Cross-check the inputted information for 95% accuracy
Review project updates thoroughly each week
2. OKRs to accelerate resolution of customer support tickets
Accelerate resolution of customer support tickets
Increase support team's ticket processing efficiency by 20%
Invest in efficient ticket management software
Implement ticket prioritization strategies to expedite urgent requests
Conduct training sessions on troubleshooting common issues
Implement a knowledge base to facilitate 15% of ticket self-resolution
Implement these solutions into a searchable knowledge base
Develop comprehensive, easy-to-understand solutions
Identify common issues from past customer tickets
Decrease average ticket response time by 30%
Increase availability of customer service staff
Train staff in efficient troubleshooting techniques
Implement a ticket prioritization system
3. OKRs to preserve and augment the company's knowledge base
Preserve and augment the company's knowledge base
Improve knowledge article engagement by 30% with enhanced interactivity
Implement interactive elements like quizzes, polls, or games in articles
Solicit and incorporate audience feedback to refine content
Incorporate videos, audios, or infographics to promote engagement
Increase coverage of the knowledge base by 20% through new topic incorporation
Research and compile information on new topics
Incorporate new topics into our knowledge base
Identify gaps in the current knowledge base content
Achieve 95% customer satisfaction rating by providing timely, comprehensive info in the knowledge base
Ensure swift responses to customer questions or concerns
Update the knowledge base regularly with new, relevant information
Foster a user-friendly, easy-to-navigate online platform
4. OKRs to enhance knowledge base of system, project, process for improved solution delivery
Enhance knowledge base of system, project, process for improved solution delivery
Document and standardize 3 main processes to reduce solution delivery time by 20%
Document these processes in a standard format
Implement changes uniformly across teams
Identify 3 main processes for solution delivery enhancement
Complete 100% of scheduled training sessions on company systems and projects
Allocate adequate time to attend each training
Review company schedule for all upcoming training sessions
Follow through by attending every training session
Implement 2 major improvements to current systems based on acquired knowledge
Develop an action plan for implementing these improvements
Identify two main improvements needed in current systems
Execute the planned improvements to existing systems
5. OKRs to enhance company's knowledge base and documentation
Enhance company's knowledge base and documentation
Create 20 comprehensive, user-friendly manuals for all main products by end of quarter
Develop detailed, user-friendly content for each manual
Identify main products needing manuals
Proofread and finalize all 20 product manuals
Achieve 95% positive feedback from users on the clarity and usefulness of documentation
Update documents regularly based on received feedback
Organize feedback sessions to identify potential improvements
Ensure documentation is comprehensible to all user skill levels
Train 100% of team on the newly formed knowledge base to ensure consistent usage
Monitor and evaluate team usage to ensure consistency
Identify team members needing training on the knowledge base
Develop a comprehensive training schedule for all team members
6. OKRs to establish a comprehensive knowledge base
Establish a comprehensive knowledge base
Create and add detailed content for at least 70 listed topics
Identify and list 70 relevant topics for content creation
Upload and integrate content into the appropriate platform
Draft detailed content for each chosen topic
Launch knowledge base with a user-friendly interface for easy navigation
Design a user-friendly interface for the knowledge base
Test navigation ease on different devices
Initiate marketing for knowledge base launch
Identify and list 100 potential topics to include in the knowledge base
Research industry-related questions and problems
Review existing customer queries and feedback
Seek input from company expert or team leader
Knowledge Base Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Knowledge Base Team OKRs in a strategy map
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Knowledge Base Team OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to optimize financial operations for strategic partnerships and alliances
OKRs to achieve all A's and B's, focusing on English
OKRs to successfully launch the MVP of our e-commerce platform
OKRs to establish an active social media volunteer team
OKRs to boost SaaS product activation rates
OKRs to improve EV Program outcomes through competitive and strategic data analysis
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.