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Technician metrics and KPIs

What are Technician metrics?

Identifying the optimal Technician metrics can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.

You can copy these examples into your preferred app, or alternatively, use Tability to stay accountable.

Find Technician metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of Technician metrics and KPIs

Metrics for End-User Hardware Performance

  • 1. Uptime Percentage

    The percentage of time the hardware is operational and available to the user without unplanned outages

    What good looks like for this metric: 99%

    Ideas to improve this metric
    • Conduct regular maintenance checks
    • Implement automated monitoring systems
    • Invest in high-quality hardware components
    • Train users on proper device handling
    • Have immediate on-call technical support

  • 2. Mean Time to Repair (MTTR)

    The average time taken to repair a hardware failure and restore functionality

    What good looks like for this metric: Less than 4 hours

    Ideas to improve this metric
    • Streamline repair processes
    • Stock essential spare parts
    • Conduct regular technician training
    • Utilise detailed error logging
    • Develop a priority repair system

  • 3. Mean Time Between Failures (MTBF)

    The average time interval between hardware failures

    What good looks like for this metric: Over 30,000 hours

    Ideas to improve this metric
    • Use high-reliability components
    • Ensure environmental conditions are optimal
    • Regularly update drivers and software
    • Perform thorough pre-deployment testing
    • Implement predictive maintenance strategies

  • 4. Hardware Replacement Rate

    The frequency at which hardware needs replacing due to failure or obsolescence

    What good looks like for this metric: 0-5% annually

    Ideas to improve this metric
    • Analyse end-of-life cycles
    • Prioritise purchasing from reputable manufacturers
    • Develop a proactive upgrade schedule
    • Conduct cost-benefit analysis for replacements
    • Ensure comprehensive warranty coverage

  • 5. User Satisfaction Score

    A measurement of user satisfaction regarding hardware performance and reliability

    What good looks like for this metric: Above 85%

    Ideas to improve this metric
    • Gather regular user feedback
    • Implement user-centric design improvements
    • Ensure consistent hardware updates
    • Offer convenient user support options
    • Address common user complaints proactively
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Implement these metrics

Tracking your Technician metrics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

We have more examples to help you below.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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