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10 strategies and tactics for Support Staff

What is Support Staff strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Identifying the optimal Support Staff strategy can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

How to write your own Support Staff strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Support Staff strategy examples

We've added many examples of Support Staff tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for enabling photocopying capabilities for a member of staff

  • ⛳️ Strategy 1: Determine and address technical issues

    • Confirm the member of staff’s device is connected to the printer
    • Check printer accessibility rights for the staff member
    • Verify printer drivers are installed and updated on the staff member’s computer
    • Review the printer settings to ensure photocopying and scanning features are enabled
    • Check network connectivity and resolve any issues affecting printer access
    • Restart printer and connected devices to ensure communication is properly established
    • Test printer capabilities using an administrator account
    • Look for error messages on the printer and resolve them
    • Ensure that the printer firmware is updated to the latest version
    • Provide troubleshooting steps and guidance to the staff member

  • ⛳️ Strategy 2: Configure user permissions and settings

    • Access the printer's control panel and navigate to user management settings
    • Add the staff member to the list of authorised users with appropriate permissions
    • Assign necessary roles and permissions to enable photocopying and scanning
    • Set up user-specific codes or authentication methods if required
    • Configure default scanning and photocopying settings for the staff member
    • Ensure the staff member's unique identification is recognised by the printer
    • Perform a test scan and photocopy operation to confirm capability
    • Provide detailed instructions on how to use the photocopying and scanning features
    • Create a troubleshooting guide specific to common photocopying and scanning issues
    • Log and communicate the changes to IT support for future reference

  • ⛳️ Strategy 3: Train and support the member of staff

    • Schedule a one-on-one training session with the staff member
    • Provide a comprehensive guide on using the printer’s photocopying and scanning features
    • Demonstrate step-by-step processes during the training session
    • Prepare a quick reference sheet summarising key steps
    • Offer additional remote support if the staff member encounters further issues
    • Introduce them to the printer’s user manual and online resources
    • Encourage the staff member to ask questions and provide immediate feedback
    • Ensure they know how to contact IT support for future issues
    • Follow up after a few days to ensure they are comfortable with the new capabilities
    • Gather feedback on the training session and update resources accordingly
printer-setupstaff-trainingit-supportprinter-administratorit-departmentoffice-support-staff
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Strategies and tactics for enhancing Customer-Centric Approach at Dashen Bank

  • ⛳️ Strategy 1: Enhance personalisation through advanced analytics

    • Employ advanced data analytics to segment customers based on behaviours and preferences
    • Conduct regular customer surveys to gather data on changing needs and preferences
    • Develop tailored banking products and services for different customer segments
    • Integrate a CRM system to track and personalise every customer interaction
    • Leverage customer data to offer personalised marketing campaigns
    • Utilise AI-driven personalisation tools to recommend products and services
    • Create personalised customer journey maps to improve the customer experience
    • Implement a feedback loop to continually refine personalisation efforts
    • Collaborate with cross-functional teams to ensure alignment in personalisation strategies
    • Set and monitor KPIs to measure the effectiveness of personalisation efforts

  • ⛳️ Strategy 2: Improve transparency and communication across all channels

    • Develop standard templates for all customer communications to ensure consistency
    • Create an educational content library consisting of FAQs, tutorials, and guides
    • Ensure all communication channels provide clear information on products and fees
    • Regularly update customers on changes to products or fees through multiple channels
    • Establish a centralised CRM to enhance tracking of customer interactions
    • Train staff on clear and effective communication techniques
    • Provide transparent customer service guidelines across digital and branch channels
    • Implement a feedback mechanism for customers to rate communication clarity
    • Benchmark against industry best practices for clarity and transparency
    • Monitor customer satisfaction and confusion indexes to fine-tune communication strategies

  • ⛳️ Strategy 3: Streamline processes to boost efficiency and digital engagement

    • Map current customer journey processes to identify bottlenecks and inefficiencies
    • Implement lean methodologies to streamline workflows and reduce wait times
    • Invest in technology to automate key customer service functions
    • Enhance mobile and digital platforms to provide seamless service access
    • Develop a user-focused design for digital banking interfaces
    • Increase cloud infrastructure investment to support more scalable digital solutions
    • Implement real-time performance tracking tools to monitor service efficiency
    • Create cross-training programs to enhance staff efficiency in multiple roles
    • Use AI tools for proactive customer support and issue resolution
    • Benchmark digital engagement levels against competitors to identify areas for improvement
personalisationtransparencydata-analystcustomer-service-representativemarketing-teamit-team
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Strategies and tactics for automating third-party migration

  • ⛳️ Strategy 1: Develop and implement a user-friendly migration toolkit

    • Research common integration challenges faced by 3rd party users
    • Design an intuitive user interface for the migration toolkit
    • Incorporate automated data validation checks within the tool
    • Develop comprehensive user guides and tutorials
    • Integrate a feedback mechanism for continuous improvement
    • Pilot the toolkit with a selected group of 3rd party users
    • Adjust the toolkit based on pilot feedback
    • Ensure cross-platform compatibility of the toolkit
    • Train support staff to assist users during migration
    • Launch the toolkit with a marketing campaign to increase awareness

  • ⛳️ Strategy 2: Create a comprehensive self-service knowledge base

    • Gather FAQs and common issues from current 3rd party migrations
    • Develop step-by-step guides for each stage of the migration process
    • Incorporate video tutorials for visual learners
    • Implement a searchable database for ease of information retrieval
    • Provide regular updates with new information and solutions
    • Encourage user contributions to the knowledge base
    • Establish a community forum for peer-to-peer support
    • Monitor common queries to identify areas needing more detailed guides
    • Incorporate AI to suggest relevant articles based on user queries
    • Promote the knowledge base through regular communications

  • ⛳️ Strategy 3: Enhance API capabilities for seamless integration

    • Audit current APIs for performance and potential optimisations
    • Work with 3rd party developers to identify necessary API features
    • Implement robust security measures for data integrity
    • Provide comprehensive API documentation with examples
    • Offer sandbox environments for API testing and experimentation
    • Introduce versioning to manage and maintain API updates
    • Implement webhook support for real-time integration updates
    • Develop SDKs in popular programming languages to facilitate ease of use
    • Monitor usage metrics and identify potential bottlenecks
    • Iterate on API enhancements based on user feedback and industry trends
automationintegrationdevelopersupport-staffapi-teamuser-experience-team
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Strategies and tactics for creating an off-road team using a trophy truck

  • ⛳️ Strategy 1: Build the team

    • Recruit experienced off-road drivers
    • Hire skilled mechanics with knowledge of trophy trucks
    • Find a team manager with experience in off-road racing
    • Recruit support staff such as logistics coordinators and public relations
    • Establish roles and responsibilities for each team member
    • Create a communication plan for team coordination
    • Hold regular meetings to discuss team progress and goals
    • Develop a training program for drivers and mechanics
    • Foster a team culture focused on collaboration and performance
    • Set up a system for monitoring team member performance

  • ⛳️ Strategy 2: Acquire and prepare the trophy truck

    • Research and purchase a competitive trophy truck
    • Perform necessary modifications to meet Baja racing standards
    • Implement a regular maintenance schedule for the truck
    • Stock up on essential spare parts and tools
    • Establish a relationship with suppliers for quick part replenishment
    • Set up a garage or workshop for truck maintenance and repairs
    • Install safety features such as roll cages and harnesses
    • Optimize the truck’s performance through testing and adjustments
    • Create a detailed log of all modifications and maintenance
    • Ensure that all team members are familiar with the truck’s specifications and maintenance routines

  • ⛳️ Strategy 3: Secure sponsorship and funding

    • Create a compelling sponsorship proposal
    • Identify potential sponsors within the automotive and racing industry
    • Reach out to companies with tailored proposals
    • Utilise social media to build a following and attract sponsors
    • Attend industry events to network with potential sponsors
    • Offer sponsors visible branding opportunities on the truck and team gear
    • Develop tiered sponsorship packages with varying levels of exposure
    • Provide regular updates to sponsors on the team’s progress
    • Showcase successful races and milestones to sponsors
    • Ensure all agreements with sponsors are in writing and clearly defined
off-roadsponsorshipteam-managermechanicdriver-teamsupport-staff
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Strategies and tactics for implementing truancy prevention measures

  • ⛳️ Strategy 1: Monitor and track attendance

    • Establish a system for daily attendance recording
    • Set up alerts for when a student reaches 3 unexcused or 5 total absences
    • Review attendance records weekly to identify patterns
    • Coordinate with teachers to ensure accurate attendance data
    • Use attendance software with tracking capabilities
    • Train staff on new attendance policies and technology
    • Develop a protocol for addressing discrepancies in attendance data
    • Communicate attendance expectations to students and parents
    • Provide access to attendance records for students and parents
    • Create a dedicated team to monitor and analyse attendance trends

  • ⛳️ Strategy 2: Engage with students and parents

    • Schedule meetings with students who reach the absence threshold
    • Communicate with parents about attendance expectations
    • Provide information on the impact of truancy on academic performance
    • Develop a contract with students and parents to improve attendance
    • Offer counselling services for students with frequent absences
    • Create a welcoming school environment to encourage attendance
    • Send home newsletters highlighting the importance of attendance
    • Involve parents in creating a get-back-on-track plan
    • Host workshops for parents on supporting student attendance
    • Establish a parent hotline for attendance-related inquiries

  • ⛳️ Strategy 3: Implement support and intervention programs

    • Establish a mentorship program for at-risk students
    • Provide academic support or tutoring for frequently absent students
    • Assess and address any barriers to attendance such as transportation
    • Develop a reward system to incentivise good attendance
    • Coordinate with community organisations to offer support services
    • Offer flexible scheduling or alternative learning options
    • Implement a buddy system to pair students with peers for support
    • Identify and address any bullying issues or school climate concerns
    • Conduct regular check-ins with frequent absentees
    • Create a school-wide attendance challenge with goals and rewards
truancy-preventionattendance-trackingschool-counselorattendance-officerstudent-support-teamadministrative-staff-team
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Strategies and tactics for creating a supportive workplace environment

  • ⛳️ Strategy 1: Foster an inclusive company culture

    • Conduct regular diversity and inclusion training for all staff
    • Encourage open communication by implementing regular team meetings
    • Establish employee resource groups for shared experiences and support
    • Create a feedback system that allows staff to voice concerns anonymously
    • Celebrate diverse cultural events and achievements within the workplace
    • Include employees in decision-making processes that affect their work environment
    • Provide mentorship opportunities for personal and professional development
    • Recognise and reward contributions to the team and corporate culture
    • Implement flexible working arrangements to accommodate diverse needs
    • Regularly review and update company policies to support inclusivity

  • ⛳️ Strategy 2: Promote health and wellbeing initiatives

    • Offer health and wellness programs such as fitness classes or yoga sessions
    • Provide healthy snacks and meal options in the workplace
    • Encourage walking meetings and regular breaks throughout the day
    • Implement mental health awareness workshops and resources
    • Ensure health benefits include access to counselling and therapy services
    • Create a wellness room or quiet space for relaxation and meditation
    • Provide training on stress management and work-life balance
    • Organise regular health screenings and vaccination clinics
    • Encourage the utilisation of personal days for mental and physical health
    • Conduct regular surveys to assess employee health and wellbeing needs

  • ⛳️ Strategy 3: Enhance empowerment and professional growth

    • Develop a clear career progression plan for each employee
    • Offer regular skill development workshops and training programs
    • Provide opportunities for cross-departmental collaboration and projects
    • Encourage leadership skills through delegation and autonomy in tasks
    • Set up a system for recognising personal and team achievements
    • Establish a resource library containing educational material and courses
    • Arrange for guest speakers and seminars on relevant industry topics
    • Create a peer coaching or buddy system for support and guidance
    • Utilise feedback sessions to identify skills and training needs
    • Regularly assess and update development programs based on feedback
inclusivityempowermenthr-managerwellness-coordinatordiversity-teamhealth-and-wellness-team
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Strategies and tactics for improving employee engagement NPS score

  • ⛳️ Strategy 1: Enhance communication and feedback loops

    • Conduct monthly town hall meetings to share company updates and address employee concerns
    • Implement an anonymous online feedback platform to gather honest employee opinions
    • Establish regular one-on-one check-ins between employees and their direct managers
    • Create cross-departmental teams to work on company-wide projects and initiatives
    • Train managers on effective communication techniques and active listening skills
    • Develop an internal newsletter to keep employees informed about important events and changes
    • Host quarterly focus group sessions to discuss specific areas of employee experience
    • Utilise surveys to gather input on new policies and programmes, ensuring transparency
    • Set up suggestion boxes in the office for employees to propose ideas for improvement
    • Regularly update staff on action taken from feedback to demonstrate responsiveness

  • ⛳️ Strategy 2: Foster a supportive and inclusive work culture

    • Launch a diversity and inclusion programme with regular training sessions
    • Organise quarterly team-building activities to strengthen team bonds and trust
    • Introduce mental health support resources, such as access to a counsellor or wellness app
    • Create employee resource groups for various interests and demographics
    • Ensure managers receive training on recognising and mitigating unconscious bias
    • Provide opportunities for peer recognition, such as an 'Employee of the Month' programme
    • Schedule regular social events and team outings to encourage informal engagement
    • Implement flexible work arrangements, such as remote work and flexible hours
    • Facilitate 'buddy' systems for new employees to ease their integration
    • Maintain an open-door policy for employees to discuss any concerns with HR

  • ⛳️ Strategy 3: Invest in professional development and career growth

    • Offer regular skill enhancement workshops and training sessions to employees
    • Create personalised development plans through annual review meetings
    • Set up a mentorship programme to pair employees with experienced leaders
    • Encourage lateral movement within the company by promoting job shadowing opportunities
    • Sponsor employees to attend relevant external conferences and seminars
    • Provide access to online learning platforms for continuous learning
    • Recognise and reward employees who pursue further education or certifications
    • Establish a clear career path framework to illustrate growth opportunities
    • Conduct regular performance reviews to identify areas for improvement and advancement
    • Allocate funds for higher education scholarships for employees aiming to upskill
engagementfeedbackhuman-resources-managerteam-leaderdiversity-and-inclusion-teamtraining-and-development-team
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Strategies and tactics for implementing smart timetabling at ArbourVale school

  • ⛳️ Strategy 1: Analyse current timetabling inefficiencies

    • Collect current timetabling data for all rooms and classes
    • Calculate frequency, occupancy, and utilisation rates for each room
    • Identify periods of low usage and underutilised rooms
    • Analyse the distribution of classes throughout the day and week
    • Interview teachers and staff to gather qualitative data on scheduling pain points
    • Review student feedback on class timings and room allocations
    • Benchmark current occupancy and utilisation rates against HE and FE space norms
    • Create a detailed report outlining inefficiencies and potential areas for improvement
    • Present findings to senior leadership for review and feedback
    • Adjust the timetable consultation based on feedback

  • ⛳️ Strategy 2: Optimise room use and class scheduling

    • Develop a new timetable considering identified inefficiencies and feedback
    • Use room modelling software to simulate optimal room assignments
    • Ensure that room allocations align with HE and FE space norms
    • Consider frequency and occupancy patterns to maximise room usage
    • Implement phased changes to the timetable for minimal disruption
    • Introduce buffer periods to facilitate room turnover and cleaning
    • Monitor real-time room usage for the first few weeks after implementation
    • Adjust room allocations and class timings based on actual usage data
    • Provide training for staff and students on the new timetabling system
    • Collect continuous feedback for improvement and optimisation

  • ⛳️ Strategy 3: Maximise capacity without additional costs

    • Investigate the possibility of flexible, multi-purpose room setups
    • Identify opportunities for blending in-person and online classes to free up space
    • Encourage utilisation of underused time slots, such as early mornings and afternoons
    • Negotiate with staff for more flexible working hours to cover more classes
    • Link income from increased pupil numbers to additional staffing costs
    • Introduce shorter, more frequent class sessions to optimise room use
    • Ensure staff to student ratios are adequate, without overstaffing
    • Implement a booking system for rooms to avoid overlaps and double bookings
    • Assess the possibility of collaborative spaces to accommodate larger groups
    • Monitor financial impact regularly to align pupil income and staffing costs
timetablingoptimisationtimetabling-coordinatordata-analystfaculty-managementit-support
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Strategies and tactics for preparing a comprehensive mall review strategy

  • ⛳️ Strategy 1: Establish a robust mall management structure

    • Appoint a mall general manager to oversee overall operations
    • Set up specialized departments for operations, leasing, marketing, and finance
    • Designate managers for each department to ensure focused leadership
    • Implement weekly cross-departmental meetings for alignment on objectives
    • Create clear reporting structures with department heads reporting to the general manager
    • Conduct quarterly reviews of the management structure to identify areas for improvement
    • Develop a succession plan to maintain leadership continuity
    • Integrate communication and project management tools for improved collaboration
    • Organize bi-annual team-building activities to strengthen team dynamics
    • Set up performance evaluation criteria for department heads

  • ⛳️ Strategy 2: Maximize tenant occupancy through strategic lease management

    • Establish a dedicated leasing department for managing tenant relations
    • Develop a tenant mix strategy to balance retail, F&B, and service stores
    • Introduce a lease expiry management system for timely renewals and negotiations
    • Set up KPIs for monitoring occupancy rate, lease terms, and tenant satisfaction
    • Conduct market research to identify potential new tenants and sectors to enhance the mall's offering
    • Review and adjust lease terms to reflect current market conditions
    • Implement a feedback system for tenants to express needs and concerns
    • Organize regular tenant meetings to discuss and negotiate leasing issues
    • Provide incentives for anchor tenants to ensure long-term occupancy
    • Develop a contingency plan for managing high vacancy rates

  • ⛳️ Strategy 3: Enhance financial transparency and operational efficiency

    • Set up a finance and accounting department for revenue and cost management
    • Implement monthly financial reporting to track profitability and operational costs
    • Introduce a centralized billing system for tenant payments
    • Automate vendor and supplier payments to optimize cash flow
    • Conduct regular financial audits to ensure accuracy and compliance
    • Establish an expense management policy for cost control
    • Analyze financial data to identify trends and areas for cost reduction
    • Train staff in financial literacy to enhance fiscal responsibility
    • Create an annual budget plan aligning with mall objectives
    • Integrate accounting software for streamlined financial operations
mall-managementtenant-occupancygeneral-managerleasing-managerfinance-departmentleasing-department
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Strategies and tactics for migrating staff to Windows 11

  • ⛳️ Strategy 1: Plan the migration

    • Conduct a hardware compatibility check for all 1500 staff machines
    • Create a detailed migration timeline with key milestones
    • Ensure all necessary licences and software are acquired
    • Develop a risk assessment and mitigation plan
    • Identify and train a project team to handle the migration
    • Create a communication plan to inform staff of the migration
    • Prepare documentation and training materials for staff
    • Set up a helpdesk or support team for post-migration issues
    • Determine backup procedures for data protection
    • Acquire additional resources if needed for successful migration

  • ⛳️ Strategy 2: Deploy in stages

    • Divide staff into manageable groups for phased deployment
    • Start with a pilot group to identify potential issues
    • Schedule migration sessions during off-peak hours
    • Monitor the pilot group’s transition and gather feedback
    • Adjust the migration plan based on pilot feedback
    • Roll out the migration to subsequent groups one at a time
    • Provide on-site support during each group’s migration
    • Ensure data and application consistency after each phase
    • Update progress and issues daily with the project team
    • Collect post-migration feedback from each group for continuous improvement

  • ⛳️ Strategy 3: Ensure post-migration support

    • Implement a post-migration helpdesk to handle immediate issues
    • Schedule follow-up training sessions for staff
    • Monitor system performance and user satisfaction continuously
    • Regularly check for and install Windows 11 updates
    • Conduct regular team meetings to discuss ongoing issues
    • Document common problems and solutions for reference
    • Arrange for ongoing technical support from the software vendor
    • Encourage staff feedback on the new OS experience
    • Regularly review and improve internal IT processes
    • Plan for periodic audits to ensure compliance and efficiency
migrationwindows-11project-managerit-support-specialistit-support-teammigration-project-team
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How to track your Support Staff strategies and tactics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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