OKR template to enhance efficiency in executing repetitive Service Desk tasks
Your OKR template
An additional outcome of this OKR involves the creation of an effective training program which aims at better handling of tasks, and thus improving task resolution rates by 25%. This will be accomplished primarily by identifying areas needing improvement in the current program, developing new targeted training materials, and tracking task resolution rates post-training.
The third anticipated outcome of this OKR is to reduce the average handling time for recurring issues by 30%. This will be achieved through the design of efficient problem-solving templates, providing comprehensive training for quick problem-solving, and improving the technology infrastructure for faster troubleshooting.
The overall aim of this OKR is to reduce redundancy, improve task-handling efficiency, and foster operational excellence within the Service Desk function. By achieving these outcomes, less time will be wasted on recurring issues, allowing the Service Desk to be more productive in other areas.
ObjectiveEnhance efficiency in executing repetitive Service Desk tasks
KRAchieve 50% decrease in repeat task tickets through automated solutions
Implement automated solutions for these tasks- Identify tasks with the highest repetition rate
- Monitor and adjust automation efficiency
- KRImplement effective training program, improving task resolution rates by 25%
- Identify areas needing improvement in current training program
- Develop new targeted training materials and exercises
- Track task resolution rates post-training to monitor improvements
- KRReduce average handling time for recurring issues by 30%
- Implement efficient problem-solving templates for recurring issues
- Provide comprehensive training to handle recurring issues quickly
- Improve technology infrastructure for faster troubleshooting
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale