3 customisable OKR examples for Support Team Members
What are Support Team Members OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Support Team Members to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Support Team Members OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Support Team Members OKRs examples
You'll find below a list of Objectives and Key Results templates for Support Team Members. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to increase efficiency in customer support process
Increase efficiency in customer support process
Train 100% of support team on new support process workflows
Monitor staff's application of new processes post-training
Schedule mandatory training sessions for support team
Develop comprehensive training materials on new workflows
Reduce average ticket resolution time by 20%
Improve collaboration and communication within teams
Implement training sessions to enhance problem-solving skills
Streamline ticket resolution process with automation tools
Increase first-call resolution rate to 80%
Implement comprehensive training for customer service representatives
Invest in improved CRM software for customer tracking
Monitor calls and provide feedback for continuous improvement
2. OKRs to improve our annual membership renewal rate to 90%
Improve our annual membership renewal rate to 90%
Reduce membership cancellation requests by 15% through proactive member support
Develop loyalty programs and exclusive perks for members
Implement monthly member satisfaction surveys and feedback system
Train support staff in proactive customer service strategies
Increase overall member satisfaction by 20% through improved services and benefits
Develop enhanced services and benefits for members
Implement strategic communication about service improvements to members
Conduct detailed survey to identify areas of member dissatisfaction
Implement a renewed engagement strategy, reaching out to 95% of members
Develop new engagement strategies targeting members
Analyze data to assess strategy effectiveness
Execute outreach plan to contact 95% of members
3. OKRs to implement a new CMS successfully
Implement a new CMS successfully
Train and upskill DevOps team members to effectively support and maintain the CMS
Decrease the average time to resolve CMS-related issues by 20%
Conduct regular audits to identify and address recurring CMS-related issues proactively
Implement regular training sessions for CMS support staff to enhance their technical skills
Streamline CMS Issue Resolution Process through Standard Operating Procedures (SOPs) and guidelines
Improve communication channels to expedite issue escalation and resolution
Collaborate with the service partner to ensure smooth integration of the CMS
Clearly define the roles and responsibilities of each team member involved in the integration process
Establish a communication protocol to ensure efficient information sharing between all parties involved
Develop a structured timeline with key milestones for the CMS integration project
Set up regular meetings with the service partner to discuss the CMS integration progress
Successfully deploy and configure the new CMS on the production environment
Collaborate with IT team to ensure compatibility of CMS with existing infrastructure
Conduct thorough testing of the new CMS on a staging environment before deployment
Develop a detailed step-by-step deployment plan for CMS implementation
Configure user permissions and roles in the production environment for effective CMS usage
Support Team Members OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Support Team Members OKRs in a strategy map
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Support Team Members OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to enhance testing effectiveness
OKRs to enhance safety standards across office cubicles
OKRs to achieve full productivity as a General Accountant
OKRs to implement a comprehensive new HR portal for employees
OKRs to increase revenue by optimizing sales strategies and processes
OKRs to establish robust safety culture in new manufacturing facility
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.