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5 OKR examples for Support Team Members

What are Support Team Members OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We have curated a selection of OKR examples specifically for Support Team Members to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

How to write your own Support Team Members OKRs

Option 1. Turn ideas into OKRs with Tability AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here.

You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.

Tability will then use your prompt to generate a fully editable OKR template.

Watch the video below to see it in action 👇

Option 2. Optimise existing OKRs with Tability Feedback tool

If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.

AI feedback for OKRs in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

You can then decide to accept the suggestions or dismiss them if you don't agree.

Option 3. Use the free OKR generator

If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.

Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.

Support Team Members OKRs examples

You'll find below a list of Objectives and Key Results templates for Support Team Members. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to increase efficiency in customer support process

  • ObjectiveIncrease efficiency in customer support process
  • KRTrain 100% of support team on new support process workflows
  • TaskMonitor staff's application of new processes post-training
  • TaskSchedule mandatory training sessions for support team
  • TaskDevelop comprehensive training materials on new workflows
  • KRReduce average ticket resolution time by 20%
  • TaskImprove collaboration and communication within teams
  • TaskImplement training sessions to enhance problem-solving skills
  • TaskStreamline ticket resolution process with automation tools
  • KRIncrease first-call resolution rate to 80%
  • TaskImplement comprehensive training for customer service representatives
  • TaskInvest in improved CRM software for customer tracking
  • TaskMonitor calls and provide feedback for continuous improvement

OKRs to improve our annual membership renewal rate to 90%

  • ObjectiveImprove our annual membership renewal rate to 90%
  • KRReduce membership cancellation requests by 15% through proactive member support
  • TaskDevelop loyalty programs and exclusive perks for members
  • TaskImplement monthly member satisfaction surveys and feedback system
  • TaskTrain support staff in proactive customer service strategies
  • KRIncrease overall member satisfaction by 20% through improved services and benefits
  • TaskDevelop enhanced services and benefits for members
  • TaskImplement strategic communication about service improvements to members
  • TaskConduct detailed survey to identify areas of member dissatisfaction
  • KRImplement a renewed engagement strategy, reaching out to 95% of members
  • TaskDevelop new engagement strategies targeting members
  • TaskAnalyze data to assess strategy effectiveness
  • TaskExecute outreach plan to contact 95% of members

OKRs to implement a new CMS successfully

  • ObjectiveImplement a new CMS successfully
  • KRTrain and upskill DevOps team members to effectively support and maintain the CMS
  • KRDecrease the average time to resolve CMS-related issues by 20%
  • TaskConduct regular audits to identify and address recurring CMS-related issues proactively
  • TaskImplement regular training sessions for CMS support staff to enhance their technical skills
  • TaskStreamline CMS Issue Resolution Process through Standard Operating Procedures (SOPs) and guidelines
  • TaskImprove communication channels to expedite issue escalation and resolution
  • KRCollaborate with the service partner to ensure smooth integration of the CMS
  • TaskClearly define the roles and responsibilities of each team member involved in the integration process
  • TaskEstablish a communication protocol to ensure efficient information sharing between all parties involved
  • TaskDevelop a structured timeline with key milestones for the CMS integration project
  • TaskSet up regular meetings with the service partner to discuss the CMS integration progress
  • KRSuccessfully deploy and configure the new CMS on the production environment
  • TaskCollaborate with IT team to ensure compatibility of CMS with existing infrastructure
  • TaskConduct thorough testing of the new CMS on a staging environment before deployment
  • TaskDevelop a detailed step-by-step deployment plan for CMS implementation
  • TaskConfigure user permissions and roles in the production environment for effective CMS usage

OKRs to maximize the growth and retention of customer membership

  • ObjectiveMaximize the growth and retention of customer membership
  • KRImprove member's loyalty points redemption by 25%
  • TaskImplement engaging bonus points events for active members
  • TaskIntroduce bonus points for frequent purchases
  • TaskEnhance visibility and accessibility of redemption options
  • KRIncrease membership registrations by 30%
  • TaskImprove the website's user-friendly registration process
  • TaskImplement an aggressive social media advertising strategy
  • TaskOffer referral incentives for existing members
  • KRReduce membership cancellations by 15%
  • TaskImplement an engaging loyalty or rewards program
  • TaskRegularly request and act on member feedback
  • TaskProvide exceptional customer service and support

OKRs to enhance support provided by change managers across all initiatives

  • ObjectiveEnhance support provided by change managers across all initiatives
  • KRIncrease client satisfaction scores by 15% through improved change management
  • TaskRegularly monitor and adjust strategy based on feedback
  • TaskDevelop a comprehensive change management strategy
  • TaskTrain staff on effective change management practices
  • KRTrain team members on 2 new change management frameworks or techniques
  • TaskIdentify two innovative change management frameworks for training
  • TaskSchedule and conduct training sessions for team members
  • TaskDevelop comprehensive training materials for each framework
  • KRImplement new workflow to reduce initiative development time by 20%
  • TaskTrain staff on new workflow to ensure efficiency gains
  • TaskDevelop and document a streamlined initiative development process
  • TaskAnalyze current workflow for inefficiencies and redundancies

Support Team Members OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to track your Support Team Members OKRs

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:

We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Support Team Members OKR templates

We have more templates to help you draft your team goals and OKRs.

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