Get Tability: OKRs that don't suck | Learn more →

10 strategies and tactics for Account Management

What is Account Management strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Crafting the perfect Account Management strategy can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.

Transfer these examples to your app of choice, or opt for Tability to help keep you on track.

How to write your own Account Management strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Account Management strategy examples

You will find in the next section many different Account Management tactics. We've included action items in our templates to make it as actionable as possible.

Strategies and tactics for creating a revision plan for CMA Inter Exam

  • ⛳️ Strategy 1: Divide and conquer

    • Allocate a week to each subject, focusing on completing a comprehensive review of syllabus topics
    • Set aside morning sessions for theoretical subjects (BLE, CA, CAA, MA) to leverage better concentration levels
    • Utilise afternoons for practical subjects (FA, DITX, OMSM, FMDA) to apply hands-on problem-solving techniques
    • Revise one law or concept per day for LAW papers, followed by summary writing
    • Practice numerical problems on a daily basis for subjects like FA, CA, CAA, and FMDA
    • Create visual aids like mind maps for each theoretical subject to summarise chapters
    • Conduct weekly mock tests for each subject using past examination papers
    • Set weekends aside for group discussions with peers to clarify doubts and promote active learning
    • Allocate the last two weeks of every month for a combined revision of both groups' subjects
    • Reserve the last month for intensive revision, focusing on weaker areas identified during previous revisions

  • ⛳️ Strategy 2: Schedule and track

    • Develop a monthly planner breaking down each subject into weekly revision modules
    • Use a daily planner to allocate specific times for each sub-topic or chapter per day
    • Mark three check-in points each month to review progress and adjust planning as needed
    • Incorporate at least one rest day per week to avoid burnout and maintain productivity
    • Set specific goals for each study session to complete certain readings or practice sets
    • Integrate short, regular breaks using techniques like Pomodoro with sessions lasting 25-45 minutes
    • Create a checklist for each subject to track completed chapters versus pending ones
    • Review performance and understanding of material by writing summaries or explanations of topics in your own words
    • Hold a weekly review session to consolidate learning from previous sessions
    • Maintain a log to track completion of practice exams and note any recurring issues in knowledge or exam technique

  • ⛳️ Strategy 3: Practice and evaluate

    • Start the day with a 30-minute review of previous day's material to reinforce learning
    • Schedule two days per subject each month for full-length test practice under timed conditions
    • Analyse past exam papers to identify common question patterns and frequently tested topics
    • Incorporate at least one interactive session per week, such as teaching a peer or presenting key concepts
    • Use question banks and online quizzes for regular self-assessment on various subjects
    • Dedicate specific slots each week for revisiting tough topics or frequently made errors
    • Simulate exam conditions by limiting breaks and using only the permitted resources during practice exams
    • Engage with online forums or study groups for exposure to diverse questions and solutions
    • Invite feedback from mentors or teachers on mock exam answers to improve precision and depth
    • Conclude each month with a comprehensive review of study logs and mock test scores to plan focus areas for the next month
revisionstrategystudentmentorstudy-groupexam-preparation-team
Implement these strategies

Strategies and tactics for implementing single account just in time access

  • ⛳️ Strategy 1: Analyse current account management

    • Conduct an audit of current privilege accounts
    • Identify the roles and responsibilities associated with each privilege account
    • Evaluate the use and frequency of each privilege account's access
    • Determine the risks associated with current privilege access
    • Document findings and gaps in privilege account management
    • Engage with stakeholders to understand their access needs
    • Assess current tools and technologies used for access management
    • Benchmark against industry standards and best practices
    • Develop a detailed report of the analysis
    • Present the analysis to decision-makers for approval

  • ⛳️ Strategy 2: Design the just in time access system

    • Define the requirements for the just in time access system
    • Choose suitable technologies or vendors to implement the system
    • Develop a design blueprint detailing the system architecture
    • Establish policies and protocols for just in time access
    • Create user roles and access levels within the system
    • Design a workflow for access request and approval
    • Integrate audit logs and monitoring tools for security
    • Plan for failover and redundancy measures
    • Conduct a security assessment of the design
    • Obtain sign-off from stakeholders on the system design

  • ⛳️ Strategy 3: Implement and monitor the new system

    • Set up the technology infrastructure for the system
    • Migrate existing privilege accounts to the new system
    • Train users and administrators on the new access protocols
    • Test the just in time access system in a controlled environment
    • Roll out the system gradually to monitor performance
    • Create a feedback loop to gather user input and concerns
    • Continuously monitor system logs for unusual activities
    • Conduct regular audits to ensure compliance
    • Address any issues or bugs promptly
    • Regularly review security policies and update as necessary
account-managementjust-in-time-accesssystem-administratorsecurity-analystit-departmentsecurity-team
Implement these strategies

Strategies and tactics for enhancing management of service and admin account life cycles

  • ⛳️ Strategy 1: Establish clear account management policies

    • Develop a detailed account lifecycle policy
    • Define account creation, modification, and deletion processes
    • Incorporate regular policy reviews and updates
    • Ensure policies comply with industry standards and regulations
    • Train staff on new policies and procedures
    • Implement policy adherence checks and audits
    • Communicate policies clearly to all staff
    • Use templates for account-related documentation
    • Establish an approval workflow for account changes
    • Assign responsibility for policy enforcement

  • ⛳️ Strategy 2: Implement a robust account management system

    • Select a suitable account management software
    • Set up role-based access controls
    • Enable multi-factor authentication
    • Automate account provisioning and deactivation processes
    • Integrate account management software with existing IT infrastructure
    • Regularly update and patch the system
    • Monitor account activity and generate reports
    • Conduct periodic reviews and audits of accounts
    • Implement alerts for suspicious account activity
    • Provide training for IT staff on system usage and best practices

  • ⛳️ Strategy 3: Enhance monitoring and auditing practices

    • Establish a schedule for routine account audits
    • Utilise monitoring tools to track account activity
    • Set up automated alerts for unusual account behaviours
    • Maintain logs of account creation, deletion, and modifications
    • Periodically review access levels and permissions
    • Perform regular vulnerability assessments
    • Enforce separation of duties to reduce risks
    • Document all findings and remediation actions
    • Communicate audit results to management and stakeholders
    • Develop an incident response plan for account-related breaches
account-managementsecurity-protocolsit-managercompliance-officerit-departmentcompliance-team
Implement these strategies

Strategies and tactics for managing service and admin account through life cycle management

  • ⛳️ Strategy 1: Implement a clear account creation process

    • Define the roles and responsibilities for service and admin accounts
    • Set up a standard procedure for account requests and approval
    • Ensure proper documentation for all account creation requests
    • Utilise automated tools to create and configure accounts
    • Assign unique IDs and track account ownership
    • Educate staff on account creation policies and procedures
    • Integrate identity and access management solutions
    • Implement role-based access control (RBAC)
    • Perform regular audits of newly created accounts
    • Monitor account creation activity for any anomalies

  • ⛳️ Strategy 2: Maintain accounts efficiently

    • Regularly review and update account permissions
    • Enforce strong password policies and multifactor authentication
    • Implement automated account provisioning and de-provisioning workflows
    • Enable activity logging and monitoring for all accounts
    • Conduct periodic access reviews and re-certifications
    • Provide training on security best practices for administrators
    • Implement a system for securely handling privileged credentials
    • Use automated tools for configuring and managing service accounts
    • Establish a protocol for handling inactive or unused accounts
    • Integrate account management with other IT and security systems

  • ⛳️ Strategy 3: Decommission accounts securely

    • Define policies for account deactivation and deletion
    • Implement automated de-provisioning tools
    • Ensure secure backup and archiving of necessary account data
    • Remove or reassign resources and permissions associated with the account
    • Notify relevant stakeholders before decommissioning accounts
    • Conduct a final review and approval process before account deletion
    • Revoke access tokens and certificates linked to the account
    • Document the decommissioning process and maintain audit trails
    • Educate staff on the importance of securely decommissioning accounts
    • Regularly review and update decommissioning policies and procedures
account-lifecyclesecurity-complianceadministratorit-managerit-securitycompliance-team
Implement these strategies

Strategies and tactics for improving Indirect Purchasing Operations

  • ⛳️ Strategy 1: Enhance supplier relationships

    • Develop a supplier relationship management program
    • Create a schedule for regular supplier performance reviews
    • Negotiate fixed-term contracts with key suppliers to minimise price fluctuations
    • Introduce a preferred supplier list to streamline purchasing decisions
    • Develop long-term partnerships with strategic suppliers
    • Implement a supplier feedback mechanism to improve collaboration
    • Conduct joint business planning sessions with suppliers
    • Establish KPIs for supplier performance evaluation
    • Engage suppliers in cost-saving initiatives and innovation projects
    • Organise annual supplier summits for relationship building and performance review

  • ⛳️ Strategy 2: Optimise transportation logistics

    • Analyse current transportation routes and consolidate shipments where feasible
    • Negotiate more favourable freight rates with logistics providers
    • Explore partnerships with third-party logistics providers for cost efficiency
    • Implement a transportation management system for better route planning
    • Schedule regular reviews of transportation cost versus delivery efficiency
    • Introduce a dynamic scheduling algorithm to manage transportation more effectively
    • Consider bulk ordering or consignment stocking for frequently needed items
    • Set up periodic liaison meetings with logistics providers for performance assessment
    • Invest in staff training to improve transportation management proficiency
    • Explore collaborations with nearby companies to share transportation resources

  • ⛳️ Strategy 3: Leverage technology for procurement efficiency

    • Enhance the electronic procurement system with AI-driven analytics for better forecasting
    • Automate repetitive procurement tasks to free up employee time
    • Use data analytics to predict usage patterns and inform purchase planning
    • Implement a robust communication platform for faster approval processes
    • Regularly update the system with real-time data from suppliers
    • Conduct training workshops for employees on new system features and technologies
    • Establish a feedback loop to continuously improve the system's functionalities
    • Introduce digital dashboards for real-time monitoring of procurement KPIs
    • Integrate e-procurement systems with financial and inventory management software
    • Conduct regular audits to ensure data accuracy and process compliance
supplier-managementlogistics-optimizationprocurement-managersupplier-relations-specialistprocurement-teamlogistics-team
Implement these strategies

Strategies and tactics for becoming the Most Trusted and Customer-Centric Financial Institution

  • ⛳️ Strategy 1: Develop tailored banking solutions

    • Conduct comprehensive market research to understand customer segments and their needs
    • Analyse customer data to identify preferences and personalise offerings
    • Create flexible banking products that adapt to varying customer needs
    • Enhance services with tailored customer support options
    • Provide regular training for staff on personalisation techniques
    • Develop feedback mechanisms to refine and enhance tailored solutions
    • Set up cross-functional teams to drive innovation in product development
    • Explore partnerships with fintech firms to enhance offerings
    • Implement a customer relationship management system for better customer insights
    • Monitor and evaluate the impact of personalised solutions on customer satisfaction

  • ⛳️ Strategy 2: Enhance communication and transparency

    • Use clear and simple language in all customer communications
    • Improve online platforms to offer easily accessible information on products and services
    • Train customer service representatives to provide accurate and clear information
    • Implement proactive communication strategies to keep customers informed about changes
    • Develop a FAQ section on the website to address common customer queries
    • Create informative and engaging content about banking services and products
    • Regularly update customers on security measures and privacy policies
    • Host regular webinars and workshops to educate customers on financial management
    • Incorporate customer feedback into communication strategies
    • Evaluate the effectiveness of communication strategies through customer surveys

  • ⛳️ Strategy 3: Leverage innovative technology

    • Invest in the latest technology to enhance digital banking platforms
    • Ensure mobile and online platforms offer a seamless user experience
    • Implement AI and data analytics to personalise customer interactions
    • Automate routine transactions to improve service efficiency
    • Offer virtual financial advice through secure digital channels
    • Regularly update digital platforms to incorporate customer feedback
    • Provide robust security features to protect customer data and build trust
    • Integrate chatbots for 24/7 customer assistance
    • Organise regular digital literacy sessions for customers
    • Continuously monitor and upgrade technology to stay ahead of market trends
personalizationtechnologycustomer-service-representativedata-analystinnovation-teamcommunication-team
Implement these strategies

Strategies and tactics for developing a business growth strategy for a security company

  • ⛳️ Strategy 1: Strengthen client relationships

    • Organise quarterly review meetings with top clients to discuss service feedback
    • Implement a client loyalty program to reward long-standing partners
    • Develop a client-specific newsletter sharing industry updates and company news
    • Provide personalised security audits to clients annually
    • Invite clients to participate in a bi-annual security seminar hosted by the company
    • Establish a dedicated account manager for key clients
    • Offer exclusive early-bird access to new security technology
    • Create a listening post to monitor and action client satisfaction levels
    • Develop and present case studies or success stories involving existing clients
    • Regularly survey clients to understand their evolving security needs

  • ⛳️ Strategy 2: Expand service offerings

    • Conduct market research to identify trending security needs
    • Develop partnerships with technology providers for innovative solutions
    • Launch remote monitoring services for clients with smaller budgets
    • Offer cybersecurity assessments alongside traditional security services
    • Create a mobile app to enhance client engagement and service accessibility
    • Pilot a security drone service for large-scale sites
    • Implement a rapid response team to address urgent client security issues
    • Develop an advisory service for home secure systems targeting the residential market
    • Establish a division for consultancy on regulatory compliance in security
    • Introduce environmentally sustainable security solutions

  • ⛳️ Strategy 3: Optimise security operations management

    • Adopt a new software for scheduling and managing security personnel
    • Schedule monthly debrief meetings with security teams for performance evaluation
    • Implement real-time incident reporting tools for security personnel
    • Track and review key performance indicators for security operations monthly
    • Conduct quarterly training sessions focusing on emerging security threats
    • Integrate technology to automate routine security checks and reduce manual efforts
    • Assign a risk management officer to assess vulnerabilities periodically
    • Design a reward system for security personnel achieving excellence
    • Maintain a regular review process for security protocols and guidelines
    • Create a mentorship program pairing new managers with experienced ones
client-retentioninnovationaccount-managerrisk-management-officerbusiness-developmenttechnology-integration
Implement these strategies

Strategies and tactics for acing CS Executive Group 1 Subjects

  • ⛳️ Strategy 1: Create a structured study timetable

    • Allocate specific days for each subject to ensure balanced focus
    • Split the 3-hour study session into three 1-hour blocks for different subjects
    • Include brief review sessions every week to consolidate learning
    • Designate weekends for intensive revision and past paper practice
    • Incorporate buffer days for unplanned events or breaks
    • Set monthly milestones to track progress in each subject
    • Use productivity tools to set reminders and maintain schedule
    • Periodically reassess and adjust timetable to optimise efficiency
    • Reserve the last month for comprehensive revision and tests
    • Include regular breaks within study sessions to avoid burnout

  • ⛳️ Strategy 2: Utilise varied study resources and methods

    • Use textbooks and module guides as primary resources
    • Supplement learning with online courses and video lectures
    • Engage with peer study groups for collaborative learning
    • Attend workshops or webinars relevant to each subject
    • Access previous year question papers for practice
    • Incorporate flashcards for memorising key terms and concepts
    • Utilise apps or software for interactive learning sessions
    • Read related business and law journals for updated knowledge
    • Listen to subject-specific podcasts during free time
    • Create mind maps or diagrams for visualisation of complex topics

  • ⛳️ Strategy 3: Implement active learning and self-assessment techniques

    • Summarise each chapter in your own words and note key points
    • Teach back the topics you've learnt to someone else
    • Regularly write mock tests under timed conditions
    • Self-assess with quizzes after completing each chapter
    • Engage in role-playing scenarios to apply interpreted laws
    • Record and listen to own explanations to reinforce material
    • Set up a question-answer session with peers or mentors
    • Review feedback from tests to identify and work on weaknesses
    • Use the Pomodoro method to enhance focus and productivity
    • Keep a progress journal to reflect on learning journey
study-timetableactive-learningstudentmentorstudy-groupsrevision-teams
Implement these strategies

Strategies and tactics for managing and strengthening relationships with an agency partner

  • ⛳️ Strategy 1: Establish clear communication protocols

    • Schedule regular check-in meetings with the agency partner
    • Create a shared communication platform for seamless information exchange
    • Set clear expectations for response times to emails and calls
    • Develop a communication protocol document and distribute it to both teams
    • Establish a point of contact for specific areas of cooperation
    • Use project management tools to track communication and tasks
    • Encourage open and transparent communication at all times
    • Implement regular feedback sessions to address communication issues
    • Develop a crisis communication plan for emergencies
    • Regularly review and update communication protocols

  • ⛳️ Strategy 2: Deeply understand client needs

    • Conduct detailed kick-off meetings to understand client needs
    • Regularly gather feedback from clients to identify shifting needs
    • Assign dedicated Account Managers to specific clients
    • Develop client profiles that outline key requirements and goals
    • Use data analytics to track client behaviour and preferences
    • Implement a client survey programme to gather insights
    • Schedule regular feedback sessions with clients
    • Create customised service packages based on client needs
    • Track industry trends to anticipate client needs
    • Foster a culture of empathy and active listening within the team

  • ⛳️ Strategy 3: Ensure satisfactory service delivery

    • Implement a service quality tracking system
    • Regularly review service delivery against client expectations
    • Ensure clear and detailed service level agreements (SLAs) are in place
    • Establish a quality assurance team to monitor service quality
    • Provide ongoing training for Account Managers on service standards
    • Set up a dedicated client support hotline
    • Conduct regular service performance reviews with the agency partner
    • Create a client satisfaction survey and act on the results
    • Develop a system for swiftly addressing service issues
    • Maintain transparent reporting on service performance to clients
communication-protocolsclient-needsaccount-managerquality-assurance-specialistclient-supportquality-assurance
Implement these strategies

Strategies and tactics for strengthening relationships with an agency partner

  • ⛳️ Strategy 1: Enhance communication protocols

    • Establish regular weekly meetings with agency partner
    • Create a shared communication platform like Slack for transparent interactions
    • Set clear guidelines for email and message responses within 24 hours
    • Organise monthly video conferences for detailed project updates
    • Implement a feedback loop to address concerns in real-time
    • Schedule quarterly review sessions to evaluate communication effectiveness
    • Create a newsletter summarizing key updates and highlights
    • Develop a crisis communication plan for urgent matters
    • Set up regular touchpoints to verify alignment with agency objectives
    • Conduct annual training sessions on effective communication for teams

  • ⛳️ Strategy 2: Understand client needs deeply

    • Conduct a thorough initial needs assessment with the client
    • Hold quarterly meetings to review and update client needs and goals
    • Develop a client satisfaction survey and distribute it quarterly
    • Set up a dedicated client feedback portal
    • Implement bi-monthly check-ins focused on client-specific issues
    • Create personalised client roadmaps based on their business objectives
    • Introduce a client advisory board for continuous feedback
    • Review and analyse client feedback to identify patterns
    • Incorporate client needs into strategic planning sessions
    • Hold annual workshops with clients to co-create solutions

  • ⛳️ Strategy 3: Ensure satisfactory service delivery

    • Establish clear performance metrics and KPIs for service delivery
    • Align quarterly goals with client expectations and agency capabilities
    • Conduct regular internal reviews to monitor service performance
    • Hold weekly check-in meetings with Client Account Managers
    • Implement a structured onboarding process for new clients
    • Utilise project management tools for tracking deliverables
    • Develop a service escalation plan for resolving issues promptly
    • Conduct bi-annual audits to assess service quality
    • Set up an internal reward system for employees meeting service standards
    • Host quarterly brainstorming sessions with team members for service improvement ideas
communicationclient-satisfactionclient-account-managerproject-managercommunication-teamservice-delivery-team
Implement these strategies

How to track your Account Management strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

Table of contents
Copyright © 2024 Tability