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10 strategies and tactics for Digital Strategy

What is Digital Strategy strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Finding the right Digital Strategy strategy can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

How to write your own Digital Strategy strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Digital Strategy strategy examples

We've added many examples of Digital Strategy tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for enhancing Customer-Centric Approach at Dashen Bank

  • ⛳️ Strategy 1: Enhance personalisation through advanced analytics

    • Employ advanced data analytics to segment customers based on behaviours and preferences
    • Conduct regular customer surveys to gather data on changing needs and preferences
    • Develop tailored banking products and services for different customer segments
    • Integrate a CRM system to track and personalise every customer interaction
    • Leverage customer data to offer personalised marketing campaigns
    • Utilise AI-driven personalisation tools to recommend products and services
    • Create personalised customer journey maps to improve the customer experience
    • Implement a feedback loop to continually refine personalisation efforts
    • Collaborate with cross-functional teams to ensure alignment in personalisation strategies
    • Set and monitor KPIs to measure the effectiveness of personalisation efforts

  • ⛳️ Strategy 2: Improve transparency and communication across all channels

    • Develop standard templates for all customer communications to ensure consistency
    • Create an educational content library consisting of FAQs, tutorials, and guides
    • Ensure all communication channels provide clear information on products and fees
    • Regularly update customers on changes to products or fees through multiple channels
    • Establish a centralised CRM to enhance tracking of customer interactions
    • Train staff on clear and effective communication techniques
    • Provide transparent customer service guidelines across digital and branch channels
    • Implement a feedback mechanism for customers to rate communication clarity
    • Benchmark against industry best practices for clarity and transparency
    • Monitor customer satisfaction and confusion indexes to fine-tune communication strategies

  • ⛳️ Strategy 3: Streamline processes to boost efficiency and digital engagement

    • Map current customer journey processes to identify bottlenecks and inefficiencies
    • Implement lean methodologies to streamline workflows and reduce wait times
    • Invest in technology to automate key customer service functions
    • Enhance mobile and digital platforms to provide seamless service access
    • Develop a user-focused design for digital banking interfaces
    • Increase cloud infrastructure investment to support more scalable digital solutions
    • Implement real-time performance tracking tools to monitor service efficiency
    • Create cross-training programs to enhance staff efficiency in multiple roles
    • Use AI tools for proactive customer support and issue resolution
    • Benchmark digital engagement levels against competitors to identify areas for improvement
personalisationtransparencydata-analystcustomer-service-representativemarketing-teamit-team
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Strategies and tactics for developing a Comprehensive Strategic Plan for Marketing and Communications

  • ⛳️ Strategy 1: Strengthen brand recognition and awareness

    • Conduct a brand audit to identify strengths and areas for improvement
    • Create a unified branding guideline to be distributed across all departments
    • Organise a series of brand-focused workshops for FNU staff
    • Develop a consistent messaging strategy highlighting FNU's dual roles
    • Engage professional designers to update FNU's visual identity
    • Leverage successful alumni stories in marketing materials and campaigns
    • Launch a digital campaign featuring student testimonials and experiences
    • Collaborate with influencers and media for broader reach
    • Use targeted social media ads to reach potential students
    • Monitor brand perception through regular surveys and social listening

  • ⛳️ Strategy 2: Enhance stakeholder engagement and partnerships

    • Map out key stakeholders and create a targeted engagement plan
    • Develop an alumni relations strategy that includes networking events
    • Launch a newsletter for staff, students, and alumni to foster connection
    • Establish partnerships with local and international businesses
    • Organise industry panels and talks at FNU to increase visibility
    • Promote collaborative research initiatives with partner institutions
    • Host bi-annual stakeholder forums to discuss university progress
    • Develop student ambassador programs to engage current and prospective students
    • Launch campaigns highlighting student achievements in local communities
    • Implement stakeholder feedback mechanisms to improve relationships

  • ⛳️ Strategy 3: Drive a digital transformation and innovation in marketing

    • Adopt advanced digital marketing tools and platforms
    • Create a dedicated content team for social media management
    • Introduce monthly podcasts focusing on trends and experiences at FNU
    • Enhance the FNU website with a user-friendly experience
    • Run SEO and content marketing campaigns to increase organic reach
    • Engage in targeted email marketing for different audience segments
    • Invest in analytics tools to assess digital campaign performance
    • Produce engaging video content showcasing the university's offerings
    • Use virtual reality for interactive virtual tours of campus facilities
    • Launch digital education initiatives to support online learning goals
brand-recognitiondigital-transformationmarketing-managercommunications-specialistpublic-relationsdigital-marketing
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Strategies and tactics for integrating Activities for a Legacy of Faith and Impact

  • ⛳️ Strategy 1: Build a unified organisational structure

    • Define roles and responsibilities across all entities under Baruka Jethro Inc.
    • Create a clear communication plan for seamless interaction between divisions
    • Establish key performance indicators for each division to track progress
    • Implement regular inter-division meetings to promote knowledge sharing
    • Develop a shared vision and mission statement for Baruka Jethro Inc.
    • Utilise shared resources to optimise efficiency across divisions
    • Create an organisational chart to visualise the interconnected structure
    • Allocate budget for shared technology infrastructure and operational tools
    • Implement a centralised digital platform for collaboration and project management
    • Schedule quarterly reviews to evaluate integration progress and adjust strategies as needed

  • ⛳️ Strategy 2: Strengthen family and organisational bonds

    • Initiate weekly Bible studies and family night activities
    • Establish a digital communication platform for family updates and collaboration
    • Organise quarterly family meetings to discuss family business and shared goals
    • Develop a family mission statement and core values document
    • Create a family investment trust to consolidate and expand resources
    • Launch pilot projects for family business expansions, leveraging existing resources
    • Ensure children are involved in family business discussions and learning activities
    • Plan family retreats focused on spiritual growth and bonding
    • Build language and technology proficiency with designated family learning tools
    • Implement a family calendar for shared activities and personal growth tracking

  • ⛳️ Strategy 3: Leverage digital platforms and global networks

    • Expand the digital presence of Elmeleckraah Ministry through social media
    • Partner with global ministries to organise international evangelisation campaigns
    • Utilise digital tools for managing and expanding Guardian Wings Foundation programmes
    • Host webinars and online workshops to attract consulting clients internationally
    • Network with international organisations for potential consulting projects
    • Develop an investment platform for Azjeet to showcase innovative approaches
    • Utilise data-driven approaches to attract donors and partners for GWF
    • Engage with blockchain innovators for potential partnerships with Azjeet
    • Strengthen global branding efforts with a focus on interconnectedness
    • Implement digital impact tracking for donor engagement in GWF
organisational-synergydigital-transformationproject-managercommunications-officerfamily-engagement-teamdigital-strategy-team
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Strategies and tactics for recovering Sales

  • ⛳️ Strategy 1: Identify and target your key customer segments

    • Conduct market research to identify key customer segments
    • Analyse current sales data to find top-performing customer groups
    • Create detailed customer personas for these segments
    • Develop targeted marketing messages tailored to these segments
    • Allocate marketing budget towards these key segments
    • Organise focus groups or interviews to gather feedback from these segments
    • Refine products or services based on customer feedback
    • Engage with these segments on their preferred social media platforms
    • Offer exclusive deals or discounts to these customer groups
    • Monitor performance and adjust strategy accordingly based on sales data

  • ⛳️ Strategy 2: Enhance online presence and digital marketing efforts

    • Revamp the website for better user experience and conversion optimisation
    • Optimise website for search engines with updated SEO practices
    • Increase online advertising spend on platforms that reach your audience
    • Develop engaging content that addresses customer needs and interests
    • Implement retargeting campaigns to reach previous website visitors
    • Leverage email marketing with personalised and automated campaigns
    • Use social media analytics to target ads effectively
    • Host virtual events or webinars to showcase products
    • Collaborate with influencers or bloggers to boost brand visibility
    • Track digital marketing KPIs to refine and improve strategies

  • ⛳️ Strategy 3: Improve product offerings and customer experience

    • Conduct a competitor analysis to benchmark product features
    • Solicit feedback from recent customers on product and service improvements
    • Enhance after-sales support with quick response systems
    • Implement loyalty programs to reward repeat customers
    • Offer bundled products or services at a discounted rate
    • Train sales staff on delivering exceptional customer service
    • Introduce new product versions or services to meet market demands
    • Simplify the purchase process to increase conversion rates
    • Ensure stock availability and timely delivery to avoid customer dissatisfaction
    • Measure customer satisfaction regularly and act on insights
customer-engagementdigital-marketingmarketing-managersales-analystproduct-development-teamdigital-marketing-team
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Strategies and tactics for improving debit card usage in Tamil Nadu

  • ⛳️ Strategy 1: Enhance user awareness and education

    • Develop educational campaigns to inform consumers about the benefits of debit card usage
    • Create user-friendly tutorials and guides on how to use debit cards effectively
    • Partner with local influencers and personalities to promote debit card awareness
    • Organise workshops and webinars to educate consumers on digital payment security
    • Provide personalised user engagement through targeted email campaigns
    • Collaborate with educational institutions to offer financial literacy programmes
    • Use social media platforms to share informative content about debit card advantages
    • Implement a community outreach programme to encourage debit card usage
    • Create infographics and visuals to simplify debit card usage information
    • Set up a dedicated consumer helpline for debit card inquiries

  • ⛳️ Strategy 2: Increase transaction incentives and rewards

    • Introduce cashback offers for frequent debit card users
    • Collaborate with popular retail brands for exclusive discounts on debit card payments
    • Implement a loyalty programme for debit card holders with reward points
    • Offer limited-time promotions to encourage more debit card transactions
    • Design a referral programme where users can earn benefits for introducing new debit card users
    • Partner with restaurants and cafés to provide dining discounts for debit card payments
    • Create seasonal campaigns with added incentives for using debit cards
    • Provide special offers for online shopping transactions using debit cards
    • Launch a lucky draw or prize giveaway for consistent debit card users
    • Negotiate with local businesses to extend debit card exclusive offers

  • ⛳️ Strategy 3: Enhance digital infrastructure and support

    • Collaborate with banks and fintech companies to improve payment gateway reliability
    • Increase the number of merchants accepting debit cards by providing POS terminal subsidies
    • Ensure high levels of security and fraud protection in digital transactions
    • Develop an easy-to-use mobile application for seamless debit card management
    • Integrate advanced analytics to understand consumer spending habits and tailor services accordingly
    • Provide regular updates to consumers on new security features and technology
    • Establish partnerships with online platforms for easier debit card integrations
    • Create simplified onboarding processes for new debit card customers
    • Encourage digital innovations that streamline debit card transactions
    • Formulate a coordinated effort to address any technical issues promptly
digital-strategyfinancial-literacymarketerfinancial-advisormarketing-teamit-support-team
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Strategies and tactics for increasing usage of TMB Bank's debit cards in Tamil Nadu

  • ⛳️ Strategy 1: Enhance online presence

    • Develop an engaging social media campaign targeting Tamil Nadu customers
    • Create educational content on benefits of debit card usage on digital platforms
    • Optimise local search results for TMB Bank branches and services in Tamil Nadu
    • Utilise targeted online ads to reach potential customers in the region
    • Collaborate with local influencers to endorse debit card usage
    • Enhance TMB Bank's website with more interactive and user-friendly features
    • Launch online webinars or live sessions illustrating the convenience of debit cards
    • Encourage user-generated content through contests or challenges regarding debit card benefits
    • Implement local language support on digital channels for better engagement
    • Monitor and respond to customer inquiries and feedback promptly on digital platforms

  • ⛳️ Strategy 2: Encourage digital transactions

    • Offer cashback incentives for debit card usage on selected transactions
    • Partner with local vendors to provide exclusive discounts for debit card users
    • Promote the use of debit cards through gamification and reward programs
    • Host online workshops demonstrating secure transaction methods
    • Implement a referral program for recommending debit card usage to peers
    • Develop mobile banking features that highlight debit card conveniences
    • Run promotional campaigns during local festivals to boost transactions
    • Provide debit card usage reports and analytics to help customers manage spending
    • Simplify activation and PIN setup processes through digital platforms
    • Encourage businesses to adopt card payments by offering fee reductions for setup

  • ⛳️ Strategy 3: Enhance customer experience

    • Implement a round-the-clock digital support system for debit card users
    • Roll out personalised debit card designs to appeal to the local consumer base
    • Utilise data analytics to personalise offers and services for debit card users
    • Streamline the dispute handling and resolution process for better customer satisfaction
    • Launch a feedback app or survey to gather user insights and preferences
    • Develop an easy-to-use app interface for managing debit card settings
    • Provide clear communication of benefits and updates through digital newsletters
    • Introduce an easy debit card lock/unlock feature through the banking app
    • Host online Q&A sessions to address common concerns and queries
    • Implement AI chatbots for instant assistance and transaction alerts
digital-engagementcustomer-experiencemarketing-strategistdigital-analystsocial-media-teamcustomer-support-team
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Strategies and tactics for improving climate resiliency through blue economy strategies

  • ⛳️ Strategy 1: Establish strategic partnerships

    • Identify key stakeholders within NOAA and the local coastal communities
    • Develop a partnership framework outlining mutual objectives and benefits
    • Organise initial meetings to align goals and timelines
    • Create a communication plan to maintain regular contact with partners
    • Establish a collaborative online platform for sharing ideas and resources
    • Sign formal agreements with partners to solidify commitments
    • Develop joint working groups focused on specific aspects of the blue economy
    • Host workshops to exchange knowledge and best practices
    • Regularly review and adjust partnership strategies as needed
    • Celebrate partnership successes and publicise achievements

  • ⛳️ Strategy 2: Design and implement blue economy strategies

    • Conduct a baseline assessment of current climate resiliency and economic needs
    • Identify potential blue economy initiatives that align with local strengths and needs
    • Incorporate restoration projects into the blue economy strategy
    • Develop detailed project plans with clear objectives and metrics for success
    • Engage local communities in strategy development to ensure buy-in
    • Secure necessary permits and approvals from relevant authorities
    • Implement pilot projects to test and refine strategies
    • Monitor projects closely and adjust based on learning and feedback
    • Document case studies of successful initiatives for replication
    • Scale up successful strategies to encompass wider areas by 2026

  • ⛳️ Strategy 3: Fund and track progress using digital tools

    • Identify funding opportunities from governmental and non-governmental sources
    • Prepare and submit grant applications to secure necessary funding
    • Create a digital community management tool for progress tracking
    • Define key performance indicators (KPIs) for measuring success and resilience improvement
    • Integrate real-time data collection into the digital tool for ongoing tracking
    • Train staff and partners on using the digital tool effectively
    • Review and report progress quarterly against KPIs
    • Continually update the funding strategy based on project needs and outcomes
    • Utilise insights from tracked data to inform and adjust future strategies
    • Publicise successes and progress to build further support and engagement
climate-resiliencyblue-economycommunity-partnerproject-managerenvironmental-strategy-teamdigital-integration-team
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Strategies and tactics for developing a digital marketing strategy for a B2B IT company

  • ⛳️ Strategy 1: Optimise website and SEO

    • Conduct a full website audit and identify areas for improvement
    • Optimise website for speed and mobile responsiveness
    • Implement on-page SEO, including meta tags, headers, and keyword optimisation
    • Create high-quality, SEO-friendly content for the blog and service pages
    • Acquire backlinks from reputable sources through guest posts and partnerships
    • Implement technical SEO, including XML sitemaps and schema markup
    • Regularly update content to keep it fresh and relevant
    • Utilise tools like Google Analytics and Search Console to monitor performance
    • Set up goal tracking to measure conversions and user engagement
    • Assign a dedicated SEO specialist to continuously monitor and optimise

  • ⛳️ Strategy 2: Leverage content marketing

    • Develop a content marketing strategy focusing on informative, high-value content
    • Identify key topics and keywords relevant to your target audience
    • Create a content calendar to ensure regular posting
    • Produce a mix of content types, including blogs, whitepapers, case studies, and infographics
    • Distribute content through various channels like social media, email, and guest blogs
    • Use marketing automation tools to segment the audience and deliver personalised content
    • Measure content performance using metrics like engagement, shares, and lead generation
    • Encourage team members to contribute their expertise and insights
    • Collaborate with industry influencers to expand reach
    • Assign a content manager to oversee content creation and distribution

  • ⛳️ Strategy 3: Implement targeted advertising

    • Use data analytics to identify the most effective channels for advertising
    • Create targeted ad campaigns on LinkedIn, Google Ads, and industry-specific platforms
    • Develop compelling ad copy and creatives that speak to the pain points and needs of your audience
    • Segment audiences based on job roles, industries, and company size for personalised messaging
    • Use retargeting ads to re-engage website visitors
    • Monitor ad performance and optimise campaigns based on data insights
    • Set up conversion tracking to measure the effectiveness of ads
    • Conduct A/B testing on ad copy and creatives to find the best performers
    • Allocate budget based on channel performance and ROI
    • Assign a dedicated paid advertising specialist to manage and optimise campaigns
seocontent-marketingseo-specialistcontent-managermarketing-teamit-team
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Strategies and tactics for developing ICT Strategy for Health and Allied Sciences University

  • ⛳️ Strategy 1: Enhance digital infrastructure

    • Conduct a thorough assessment of current ICT infrastructure
    • Upgrade network bandwidth and connectivity across campuses
    • Implement high-speed Wi-Fi in all buildings including dormitories
    • Procure and deploy modern computers and servers
    • Ensure regular maintenance and support for all ICT equipment
    • Implement a reliable data backup and disaster recovery system
    • Install smart classroom technologies
    • Upgrade laboratory equipment with latest ICT tools
    • Automate administrative processes using ERP systems
    • Develop a dedicated IT support team for swift issue resolution

  • ⛳️ Strategy 2: Promote e-learning and digital resources

    • Develop an e-learning platform with online course materials
    • Provide training for faculty on creating digital content
    • Subscribe to online journals and digital libraries
    • Encourage faculty to utilise ICT tools in teaching and research
    • Implement a Learning Management System (LMS)
    • Facilitate online workshops and webinars
    • Create a student portal for access to resources and services
    • Offer online certification courses to both students and faculty
    • Develop mobile applications for academic and administrative functions
    • Coordinate collaborations with other institutions for shared resources

  • ⛳️ Strategy 3: Enhance cybersecurity and data protection

    • Conduct a cybersecurity audit to identify vulnerabilities
    • Implement multi-factor authentication (MFA) for all systems
    • Deploy antivirus and anti-malware solutions on all devices
    • Educate staff and students on cybersecurity best practices
    • Establish a security operations center (SOC) for real-time monitoring
    • Enforce strict access control policies
    • Regularly update and patch software and hardware
    • Develop and implement a comprehensive data protection policy
    • Conduct regular cybersecurity drills and simulations
    • Collaborate with cybersecurity firms for continual improvement
digital-infrastructuree-learningit-support-teamfacultycybersecurity-firmsadministrative-team
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Strategies and tactics for enhancing fan engagement for a sports tech federation

  • ⛳️ Strategy 1: Leverage digital platforms

    • Develop a user-friendly mobile app that offers live updates and exclusive content
    • Create interactive polls and quizzes on social media to engage fans
    • Host live Q&A sessions with athletes and tech experts on online platforms
    • Launch a fan forum where enthusiasts can share ideas and suggestions
    • Deploy a chatbot on the website for instant fan interaction and support
    • Utilise augmented reality to create virtual meet-and-greet experiences
    • Regularly update fans with newsletters featuring tech advancements
    • Offer personalised content based on fan preferences and interaction history
    • Promote user-generated content using specific hashtags on social media
    • Implement a rewards program for digital engagement activities

  • ⛳️ Strategy 2: Organise offline events

    • Host tech-driven sports workshops for community engagement
    • Organise fan meet-ups and conventions featuring sports tech demos
    • Collaborate with local schools for tech-focussed sports events
    • Offer behind-the-scenes tours of events and facilities for fans
    • Create pop-up experience zones with virtual reality sports simulations
    • Initiate sports tech hackathons inviting fans to innovate
    • Conduct charity sporting events to bridge community gaps
    • Offer discounts for live events or matches to loyal fans
    • Partner with influential fans to co-organise local events
    • Facilitate autograph sessions with sports personalities

  • ⛳️ Strategy 3: Enhance content strategy

    • Produce a web series documenting the intersection of sports and technology
    • Feature fan stories and harness them in promotional content
    • Highlight athlete-tech collaborations in regular video content
    • Develop tech tutorials related to sports for educational purposes
    • Stream tech-driven sports events on multiple platforms
    • Create a podcast discussing innovations in sports technology
    • Engage fans with a 'Tech Throwback' showcasing sports tech evolution
    • Utilise infographics to present complex tech subjects simply
    • Interview fans for their predictions on new sports tech trends
    • Regularly post behind-the-scenes content from tech labs and events
fan-engagementdigital-platformssocial-media-managerevent-coordinatordigital-engagement-teamcontent-creation-team
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How to track your Digital Strategy strategies and tactics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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