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10 strategies and tactics for Retention

What is Retention strategy?

Team success often hinges on the ability to develop and implement effective strategies and tactics. It's a bit like playing chess, except that you have more than 1 player on each side.

Finding the right Retention strategy can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

Copy these examples into your preferred tool, or utilize Tability to ensure you remain accountable.

How to write your own Retention strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Retention strategy examples

You'll find below a list of Retention tactics. We also included action items for each template to make it more practical and useful.

Strategies and tactics for becoming the Most Trusted and Customer-Centric Financial Institution

  • ⛳️ Strategy 1: Develop tailored banking solutions

    • Conduct comprehensive market research to understand customer segments and their needs
    • Analyse customer data to identify preferences and personalise offerings
    • Create flexible banking products that adapt to varying customer needs
    • Enhance services with tailored customer support options
    • Provide regular training for staff on personalisation techniques
    • Develop feedback mechanisms to refine and enhance tailored solutions
    • Set up cross-functional teams to drive innovation in product development
    • Explore partnerships with fintech firms to enhance offerings
    • Implement a customer relationship management system for better customer insights
    • Monitor and evaluate the impact of personalised solutions on customer satisfaction

  • ⛳️ Strategy 2: Enhance communication and transparency

    • Use clear and simple language in all customer communications
    • Improve online platforms to offer easily accessible information on products and services
    • Train customer service representatives to provide accurate and clear information
    • Implement proactive communication strategies to keep customers informed about changes
    • Develop a FAQ section on the website to address common customer queries
    • Create informative and engaging content about banking services and products
    • Regularly update customers on security measures and privacy policies
    • Host regular webinars and workshops to educate customers on financial management
    • Incorporate customer feedback into communication strategies
    • Evaluate the effectiveness of communication strategies through customer surveys

  • ⛳️ Strategy 3: Leverage innovative technology

    • Invest in the latest technology to enhance digital banking platforms
    • Ensure mobile and online platforms offer a seamless user experience
    • Implement AI and data analytics to personalise customer interactions
    • Automate routine transactions to improve service efficiency
    • Offer virtual financial advice through secure digital channels
    • Regularly update digital platforms to incorporate customer feedback
    • Provide robust security features to protect customer data and build trust
    • Integrate chatbots for 24/7 customer assistance
    • Organise regular digital literacy sessions for customers
    • Continuously monitor and upgrade technology to stay ahead of market trends
personalizationtechnologycustomer-service-representativedata-analystinnovation-teamcommunication-team
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Strategies and tactics for navigating customer retention post first year

  • ⛳️ Strategy 1: Optimise onboarding process

    • Create a welcome email series that guides new customers through the Yoast SEO academy
    • Develop beginner-friendly tutorials and resources specifically for first-year customers
    • Offer personalised onboarding webinars to address new customers’ unique needs
    • Implement a customer success team to provide support during the first year
    • Collect feedback regularly from new customers to identify pain points
    • Develop a customer onboarding checklist to ensure nothing is missed
    • Create a dedicated onboarding section on the website for easy access to resources
    • Utilise video content to make onboarding more engaging
    • Create an FAQ resource based on common questions new customers have
    • Schedule follow-up calls or emails at key points during the first year to check in on progress

  • ⛳️ Strategy 2: Enhance engagement through continuous learning

    • Provide exclusive access to advanced courses in the Yoast SEO academy for first-year customers
    • Host monthly webinars on different aspects of SEO tailored to new customers
    • Create a community forum for peer support and knowledge sharing
    • Develop a rewards programme for customers who complete courses in the academy
    • Offer one-on-one mentoring sessions with SEO experts for first-year customers
    • Introduce a customer blog where success stories and tips can be shared
    • Send out regular newsletters with the latest SEO trends and academy updates
    • Provide certificates of completion for courses to add a sense of achievement
    • Run periodic assessment quizzes to gauge learning progress and tailor further content
    • Create short, engaging quizzes and challenges to reinforce learning in a fun way

  • ⛳️ Strategy 3: Build strong customer relationships

    • Implement a loyalty programme with rewards for continued subscription
    • Conduct regular check-ins through personalised emails or calls
    • Invite first-year customers to exclusive events or online meet-ups
    • Offer personalised service and tailored recommendations based on customer behaviour
    • Send out personalised anniversary messages and offers on their subscription renewal
    • Encourage customers to provide feedback and publicly acknowledge their contributions
    • Utilise Customer Relationship Management (CRM) software to keep track of interactions
    • Address customer complaints swiftly and effectively with a dedicated team
    • Provide discounts or incentives for customers who refer new users
    • Create a recognition programme for loyal customers to publicly celebrate their milestones
customer-retentionyoast-seo-academycustomer-success-teamseo-expertsonboarding-teamcustomer-relationship-management-team
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Strategies and tactics for enhancing Myntra's New Year Sale Strategy

  • ⛳️ Strategy 1: Leverage influencer marketing

    • Identify top fashion influencers whose audience aligns with Myntra's target demographic
    • Negotiate partnerships with influencers for promoting the sale leading up to and during the event
    • Create exclusive discount codes for influencers to share with their followers
    • Collaborate with influencers on Instagram reels and TikTok videos highlighting flash sales items
    • Host live shopping sessions on Myntra's social media with influencers
    • Develop a hashtag campaign encouraging users to share their purchases with influencer endorsements
    • Use influencers to tease upcoming sale events and items to their followers ahead of the sale
    • Measure engagement and sales conversions from influencer-driven traffic
    • Analyse influencer content performance to refine future campaigns
    • Ensure timely and consistent influencer postings throughout the sale period

  • ⛳️ Strategy 2: Implement a personalised recommendation engine

    • Enhance the app's AI algorithms to deliver personalised product suggestions based on user history
    • Create dynamic landing pages that adjust to user preferences during the sale
    • Use push notifications to alert users about tailored deals matching their interests
    • Incorporate a 'trending now' section on the app to showcase popular items
    • Develop a rewards system for users who interact with personalised recommendations
    • Monitor user behaviour to continually refine product suggestions
    • Offer additional incentives for users who purchase from recommended lists
    • Include customer reviews and ratings in recommendation displays to boost confidence
    • Utilise email marketing campaigns highlighting recommended products during the sale
    • Continuously gather feedback to improve the accuracy and effectiveness of recommendations

  • ⛳️ Strategy 3: Create a post-sale engagement initiative

    • Launch a loyalty programme that rewards users for post-sale purchases
    • Host a feedback campaign post-sale offering incentives for completed surveys
    • Introduce a referral programme encouraging users to invite friends with exclusive benefits
    • Offer time-limited discounts or bonus points for future purchases post-sale
    • Develop follow-up email campaigns with curated content based on purchased items
    • Engage users through a social media challenge showcasing post-sale styling ideas with their purchases
    • Organise a post-sale online event where users can interact with fashion experts for style advice
    • Prepare content such as blogs or videos that keep users engaged with the Myntra community
    • Provide exclusive previews or early access to upcoming collections for sale participants
    • Analyse post-sale data to identify key patterns and inform future retention strategies
influencer-marketingpersonalized-recommendationssocial-media-managerdata-analystmarketing-teamcustomer-experience-team
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Strategies and tactics for increasing centre's job placement program participation

  • ⛳️ Strategy 1: Enhance outreach and marketing efforts

    • Develop a social media campaign highlighting success stories
    • Create informational webinars about the program
    • Partner with local community organisations for referrals
    • Distribute flyers and brochures in high-traffic areas
    • Utilise email marketing to reach potential participants
    • Host free workshops on job-searching and resume-building
    • Offer referral bonuses for current participants who recruit others
    • Place adverts in local newspapers and online job boards
    • Collaborate with local schools and colleges for student outreach
    • Attend job fairs and community events to promote the program

  • ⛳️ Strategy 2: Improve program quality and support services

    • Implement mentorship programs connecting participants with industry professionals
    • Offer advanced skills training and certifications
    • Provide personalised career counselling and goal setting
    • Monitor participant progress bi-weekly to address concerns
    • Expand support services like childcare and transportation assistance
    • Conduct regular feedback sessions with participants for program improvement
    • Develop partnerships with local businesses for job placements
    • Create an alumni network for ongoing support and networking
    • Host mock interview sessions with real employers
    • Increase availability of mental health resources to support job retention

  • ⛳️ Strategy 3: Strengthen employer partnerships and hiring incentives

    • Establish formal agreements with local businesses for priority hiring
    • Offer tax credit information sessions to potential employers
    • Create a recognition program for top employer partners
    • Develop a job placement incentive program for businesses
    • Invite employers to participate in program workshops and panels
    • Host employer networking events to foster relationships
    • Provide regular updates to employers on program successes
    • Establish feedback loops with employers to improve participant readiness
    • Offer trial employment periods or internships as a hiring route
    • Create customised training modules based on employer needs
outreachmentorshipcareer-counselormarketing-specialistmarketing-teamcareer-services-team
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Strategies and tactics for developing a business growth strategy for a security company

  • ⛳️ Strategy 1: Strengthen client relationships

    • Organise quarterly review meetings with top clients to discuss service feedback
    • Implement a client loyalty program to reward long-standing partners
    • Develop a client-specific newsletter sharing industry updates and company news
    • Provide personalised security audits to clients annually
    • Invite clients to participate in a bi-annual security seminar hosted by the company
    • Establish a dedicated account manager for key clients
    • Offer exclusive early-bird access to new security technology
    • Create a listening post to monitor and action client satisfaction levels
    • Develop and present case studies or success stories involving existing clients
    • Regularly survey clients to understand their evolving security needs

  • ⛳️ Strategy 2: Expand service offerings

    • Conduct market research to identify trending security needs
    • Develop partnerships with technology providers for innovative solutions
    • Launch remote monitoring services for clients with smaller budgets
    • Offer cybersecurity assessments alongside traditional security services
    • Create a mobile app to enhance client engagement and service accessibility
    • Pilot a security drone service for large-scale sites
    • Implement a rapid response team to address urgent client security issues
    • Develop an advisory service for home secure systems targeting the residential market
    • Establish a division for consultancy on regulatory compliance in security
    • Introduce environmentally sustainable security solutions

  • ⛳️ Strategy 3: Optimise security operations management

    • Adopt a new software for scheduling and managing security personnel
    • Schedule monthly debrief meetings with security teams for performance evaluation
    • Implement real-time incident reporting tools for security personnel
    • Track and review key performance indicators for security operations monthly
    • Conduct quarterly training sessions focusing on emerging security threats
    • Integrate technology to automate routine security checks and reduce manual efforts
    • Assign a risk management officer to assess vulnerabilities periodically
    • Design a reward system for security personnel achieving excellence
    • Maintain a regular review process for security protocols and guidelines
    • Create a mentorship program pairing new managers with experienced ones
client-retentioninnovationaccount-managerrisk-management-officerbusiness-developmenttechnology-integration
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Strategies and tactics for achieving strong revenue growth and breaking through 1.5M in ARR

  • ⛳️ Strategy 1: Expand customer base

    • Conduct market research to identify new target markets
    • Launch targeted marketing campaigns to reach new customer segments
    • Offer special promotions and discounts to attract new customers
    • Enhance online presence through SEO and social media marketing
    • Develop partnerships with complementary businesses
    • Attend industry events and trade shows to generate leads
    • Create and distribute valuable content to engage potential customers
    • Implement a referral program to encourage existing customers to refer others
    • Optimise website and sales funnel for conversions
    • Track and analyse customer acquisition metrics to refine strategies

  • ⛳️ Strategy 2: Increase customer retention

    • Implement a customer loyalty programme
    • Regularly collect and act on customer feedback
    • Enhance customer support and response times
    • Offer exclusive benefits and deals to long-term customers
    • Develop a customer onboarding process to ensure smooth transitions
    • Regularly update customers on new features and product improvements
    • Create a community forum or group for customers to interact
    • Send personalised communications based on customer behaviour
    • Monitor usage patterns to identify and address potential churn risks
    • Regularly analyse retention metrics to identify areas for improvement

  • ⛳️ Strategy 3: Upsell and cross-sell to existing customers

    • Develop additional products or services that complement existing offerings
    • Identify customer segments that would benefit most from additional offerings
    • Train sales teams on upselling and cross-selling techniques
    • Create packages or bundles to offer more value to customers
    • Utilise customer data to personalise upsell and cross-sell recommendations
    • Offer limited-time deals to encourage additional purchases
    • Highlight the benefits of additional products or services in marketing materials
    • Create case studies showcasing success stories of customers who utilised additional offerings
    • Use email marketing campaigns to promote upsell and cross-sell opportunities
    • Track and analyse upsell and cross-sell performance metrics to adjust strategies
revenue-growthcustomer-retentionmarketing-managersales-executivemarketing-teamsales-team
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Strategies and tactics for enhancing HR strategies

  • ⛳️ Strategy 1: Improve employee engagement

    • Conduct regular employee satisfaction surveys
    • Establish frequent team meetings and feedback sessions
    • Organise team-building activities and events
    • Create a recognition programme for outstanding performance
    • Implement an open-door policy for management
    • Provide opportunities for skill development and training
    • Develop a mentorship programme for career growth
    • Ensure transparent communication on company goals and objectives
    • Offer health and wellness initiatives
    • Encourage a work-life balance

  • ⛳️ Strategy 2: Enhance retention strategies

    • Review and improve employee benefits packages
    • Conduct exit interviews to understand why employees leave
    • Implement competitive and fair compensation practices
    • Create clear career progression and promotion pathways
    • Set up a robust performance evaluation system
    • Launch an employee feedback programme on company policies
    • Provide leadership development opportunities
    • Ensure a safe and inclusive workplace culture
    • Introduce flexible work schedules where feasible
    • Offer long-term incentives like profit-sharing or stock options

  • ⛳️ Strategy 3: Increase productivity

    • Provide ongoing training on the latest construction techniques
    • Ensure all employees have access to necessary tools and resources
    • Implement time-management workshops
    • Introduce employee wellness programmes to reduce burnout
    • Utilise project management software for better task allocation
    • Encourage cross-functional collaboration and communication
    • Set measurable and realistic performance goals
    • Review and streamline processes to eliminate inefficiencies
    • Regularly assess and adjust workloads to prevent overextension
    • Promote a culture of continuous improvement
engagementretentionhr-managerteam-leaderhr-teamconstruction-team
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Strategies and tactics for enhancing volunteer engagement

  • ⛳️ Strategy 1: Improve communication

    • Implement a monthly newsletter to keep volunteers informed
    • Create a dedicated WhatsApp or Slack group for real-time communication
    • Schedule regular check-ins with volunteers to gather feedback
    • Use surveys to assess volunteer satisfaction and areas for improvement
    • Recognise volunteer contributions in organisation-wide meetings
    • Set up an online volunteer portal with up-to-date information
    • Provide clear and concise instructions for volunteer tasks
    • Send personalised thank-you emails after each volunteering session
    • Offer open office hours for volunteers to voice concerns
    • Ensure all communication is transparent and timely

  • ⛳️ Strategy 2: Enhance training and development

    • Develop a thorough onboarding programme for new volunteers
    • Offer regular training workshops on relevant skills
    • Create an online resource library with educational materials
    • Pair new volunteers with experienced mentors
    • Host quarterly skills development sessions
    • Invite industry experts to present webinars or workshops
    • Provide opportunities for volunteers to attend relevant conferences
    • Encourage volunteers to set personal and professional development goals
    • Regularly update training materials to reflect current best practices
    • Offer certificates or badges for completed training programmes

  • ⛳️ Strategy 3: Foster a community

    • Organise social events to build camaraderie among volunteers
    • Create a recognition programme highlighting volunteer achievements
    • Encourage team-based volunteering activities
    • Set up an online forum for volunteers to share experiences
    • Implement a buddy system for new volunteers
    • Host an annual volunteer appreciation event
    • Create volunteer committees to involve them in decision-making
    • Provide branded merchandise as a token of appreciation
    • Develop a social media campaign showcasing volunteer stories
    • Encourage volunteers to bring friends and family to events
volunteer-engagementretentionvolunteer-coordinatortraining-managercommunication-teamdevelopment-team
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Strategies and tactics for boosting participation and loyalty for Myntra's New Year Sale

  • ⛳️ Strategy 1: Run targeted social media campaigns

    • Identify key social media platforms with high user interaction
    • Create engaging and visually appealing content tailored for each platform
    • Implement a referral program with incentives for sharing sale information
    • Collaborate with popular influencers to expand reach
    • Use social media stories and polls to interact with the audience
    • Launch countdown posts that build up excitement for the sale
    • Offer exclusive previews or sneak peeks to followers on social media
    • Utilise hashtags strategically to increase discoverability
    • Monitor and respond to user comments to boost engagement
    • Analyse campaign performance and adjust tactics in real-time

  • ⛳️ Strategy 2: Enhance app features for a seamless shopping experience

    • Introduce a wishlist feature for users to save desired items pre-sale
    • Implement personalised recommendations based on browsing history
    • Ensure app interface is user-friendly and navigable
    • Provide real-time notifications about flash deals and limited offers
    • Offer in-app games or contests related to New Year themes
    • Facilitate easy payment options with exclusive discounts for app users
    • Enable social sharing options for users to share their purchases
    • Introduce a points or rewards system for consistent app engagement
    • Integrate quick customer support within the app for assistance
    • Regularly update and test app performance for reliability

  • ⛳️ Strategy 3: Implement a post-sale engagement and loyalty program

    • Send personalised thank-you messages and surveys post-purchase
    • Offer exclusive post-sale discounts for frequent shoppers
    • Create a loyalty program with tiered rewards and benefits
    • Send regular updates about new collections and brand offers
    • Host online events with style tips and fashion advice
    • Invite users to beta test new app features or product lines
    • Share user-generated content to build community engagement
    • Offer periodic challenges with prizes that improve user loyalty
    • Run Retargeting campaigns to bring back inactive users
    • Analyse churn rates and gather feedback to understand drop-offs
social-medialoyalty-programmarketing-specialistapp-developermarketing-teamdevelopment-team
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Strategies and tactics for growing clothing brand revenue to £10,000

  • ⛳️ Strategy 1: Enhance digital marketing efforts

    • Develop and execute a comprehensive social media marketing plan
    • Increase engagement with followers on Instagram and Facebook
    • Collaborate with influencers to expand brand reach
    • Run targeted Facebook and Instagram ads
    • Optimise the brand's website for search engines
    • Initiate email marketing campaigns to engage customers
    • Analyse data to identify successful marketing tactics
    • Utilise Google Ads for paid search marketing
    • Create valuable and shareable content regularly
    • Offer exclusive online promotions to drive sales

  • ⛳️ Strategy 2: Expand sales channels

    • List products on popular online marketplaces like Amazon and eBay
    • Set up shop on platforms like Etsy for unique items
    • Partner with local boutiques to sell products
    • Attend and sell products at local pop-up markets and events
    • Create a retail shop-in-shop in a large retailer
    • Launch a mobile app for a more personalised shopping experience
    • Invest in an efficient omnichannel retail strategy
    • Explore B2B opportunities and wholesale for bulk sales
    • Enhance the brand's website with an easy-to-use e-commerce platform
    • Offer subscription-based products or services

  • ⛳️ Strategy 3: Improve customer experience and retention

    • Offer excellent and responsive customer service
    • Implement a customer loyalty programme
    • Provide free shipping or easy returns
    • Personalise marketing messages and product recommendations
    • Request and analyse customer feedback for improvements
    • Enhance packaging to make the unboxing experience special
    • Introduce a referral programme to encourage word-of-mouth marketing
    • Regularly update the product range based on latest trends
    • Host exclusive events or sales for loyal customers
    • Ensure high-quality product photography and detailed descriptions
digital-marketingcustomer-retentionmarketing-managercustomer-service-representativesales-teammarketing-team
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How to track your Retention strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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