OKR template to increase revenue from upgrades/downgrades to 400€
The main aim of this OKR is to increase the revenue from upgrade and downgrade transactions to €400. To achieve this target, the intention is to secure at least 10 new upgrade/downgrade transactions each week. The approach involves identifying potential customers for these transactions and actively pitching our services to at least 25 prospects daily.
The second aspect of the objective is to reduce the churn rate from upgrades/downgrades by 15%. This will involve investigating the causes of a high churn rate post-upgrade/downgrade. To combat this, the implementation of personalized communication for better customer engagement is recommended.
Another aim of the same OKR is to make an effort towards boosting the average value of transactions for upgrades/downgrades by 20%. This implies promoting premium features or packages to encourage higher-value transactions. Enhancement of upselling techniques is also considered instrumental for this purpose.
Lastly, a recommendation is made to introduce discounts or incentives for making bulk or combo purchases. This initiative targets at improving the success of the ORK by increasing transaction volume, which in turn will augment the net revenue from upgrade/downgrade transactions.
The second aspect of the objective is to reduce the churn rate from upgrades/downgrades by 15%. This will involve investigating the causes of a high churn rate post-upgrade/downgrade. To combat this, the implementation of personalized communication for better customer engagement is recommended.
Another aim of the same OKR is to make an effort towards boosting the average value of transactions for upgrades/downgrades by 20%. This implies promoting premium features or packages to encourage higher-value transactions. Enhancement of upselling techniques is also considered instrumental for this purpose.
Lastly, a recommendation is made to introduce discounts or incentives for making bulk or combo purchases. This initiative targets at improving the success of the ORK by increasing transaction volume, which in turn will augment the net revenue from upgrade/downgrade transactions.
Increase revenue from upgrades/downgrades to 400€
Secure 10 new upgrade/downgrade transactions each week
Identify potential customers for upgrade/downgrade transactions- Reach out to 25 prospects daily to pitch services
- Follow up on all interested leads promptly
- Reduce churn rate from upgrades/downgrades by 15%
- Identify reasons for high churn rate post-upgrade/downgrade
- Implement personalized communication for customer engagement
- Develop strategies to improve customer retention
- Increase average transaction value for upgrades/downgrades by 20%
- Introduce premium features or packages to incentivize higher value transactions
- Improve upselling techniques aiming for higher-value services or products
- Implement discounts or incentives for bulk or combo purchases