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tability.ioWhat are Infrastructure Support Team OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for Infrastructure Support Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Infrastructure Support Team OKRs examples
You'll find below a list of Objectives and Key Results templates for Infrastructure Support Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to streamline and automate IT infrastructure processes
ObjectiveStreamline and automate IT infrastructure processes
KRImplement automation in 70% of server management tasks to enhance efficiency
Train the team on implementing automation processes- Identify the predominant server management tasks for automation
- Research and select suitable automation tools
- KRDeploy desktop automation to reduce manual tasks in IT support by 50%
- Purchase and install necessary automation software
- Identify repetitive, manual tasks in IT support for automation
- Train IT support staff in automation usage
- KRDevelop an automated solution to resolve 60% of common network issues
- Test and implement the automation solution
- Identify common network issues and their frequency
- Design a prototype for automated issue resolution
OKRs to enhance IT infrastructure and optimize helpdesk processes for improved efficiency
- ObjectiveEnhance IT infrastructure and optimize helpdesk processes for improved efficiency
- KRIncrease customer satisfaction rating by 15% by implementing enhanced self-service options
- Monitor customer satisfaction rating to measure the impact of enhanced self-service options
- Conduct customer research to gather feedback and identify desired self-service features
- Implement new self-service features based on customer feedback and identified areas of improvement
- Evaluate current self-service options and identify potential areas of improvement
- KRAchieve at least 90% compliance with IT security protocols through regular audits and training
- Conduct quarterly audits to assess compliance with IT security protocols
- Address any identified non-compliance issues promptly and provide appropriate corrective actions
- Provide continuous monitoring and feedback to ensure adherence to IT security protocols
- Develop and implement regular training programs to educate employees on IT security protocols
- KRReduce average resolution time by 20% through streamlined helpdesk workflows
- Analyze helpdesk data and identify bottlenecks to optimize and streamline workflows for faster resolution
- Conduct regular training sessions for helpdesk staff to improve technical skills and efficiency
- Implement automated ticket routing system to assign tickets to appropriate support agents
- Develop standardized troubleshooting guides and knowledge base articles for common issues
- KRImprove system availability by 10% through infrastructure upgrades and proactive maintenance
- Develop and implement a proactive maintenance plan to prevent potential system failures
- Implement necessary infrastructure upgrades based on the assessment findings
- Monitor and analyze system performance regularly to identify any potential issues in advance
- Conduct a thorough infrastructure assessment to identify potential areas for upgrade
OKRs to enhance the efficiency and stability of the IT infrastructure
- ObjectiveEnhance the efficiency and stability of the IT infrastructure
- KRImplement two additional failsafe protocols to boost data recovery speed by 15%
- Develop and test two additional failsafe protocols
- Implement the new protocols to enhance data recovery speed
- Identify potential areas for implementing new failsafe protocols
- KREnsure 95% of helpdesk requests are resolved within 24 hours
- Monitor daily reports to assess resolution timelines
- Implement a high-priority response system for urgent requests
- Train helpdesk staff in efficient problem-solving techniques
- KRReduce system downtime by 20% through proactive maintenance and upgrades
- Implement a routine schedule for proactive system maintenance
- Monitor system performance consistently for early issue detection
- Prioritize timely system upgrades and patches
OKRs to enhance the efficiency and resilience of our IT infrastructure
- ObjectiveEnhance the efficiency and resilience of our IT infrastructure
- KRReduce server response time by 15%
- Optimize server software and remove unnecessary applications
- Implement efficient load balancing strategies
- Upgrade server hardware for increased processing speed
- KRIncrease network uptime to 99.95%
- Implement redundant technology to reduce single points of failure
- Schedule regular maintenance and infrastructure inspections
- Improve incident response and recovery strategies
- KRImplement a disaster recovery plan and test its effectiveness
- Train staff on executing the recovery plan
- Regularly test and revise the plan's effectiveness
- Develop a comprehensive disaster recovery plan
OKRs to enhance stability and resilience in Virtual Desktop Infrastructure (VDI)
- ObjectiveEnhance stability and resilience in Virtual Desktop Infrastructure (VDI)
- KRImprove disaster recovery success rate to 95% by enhancing resiliency plans
- Develop and implement improvements to increase plan resiliency
- Regularly test and adjust plans as necessary
- Perform a thorough assessment of current disaster recovery plans
- KRReduce average client-side VDI errors by 20% through software updates and troubleshooting guides
- Train clients on using troubleshooting guides
- Develop comprehensive troubleshooting guides for common errors
- Implement regular software updates on client-side VDI systems
- KRDecrease system downtime by 30% through infrastructure optimization and redundancy implementation
- Conduct a comprehensive assessment of the existing infrastructure
- Optimize system operations for improved functionality
- Implement redundancy systems to assure uninterrupted operation
OKRs to improve Stability of E-commerce Platform
- ObjectiveImprove Stability of E-commerce Platform
- KRAchieve a 95% uptime rate for payment processing services by collaborating with reliable payment service providers
- KRDecrease platform downtime by 20% through infrastructure upgrades and proactive monitoring
- Upgrade critical infrastructure components to ensure better performance and increased reliability
- Establish regular maintenance and testing schedules to minimize unexpected downtime occurrences
- Implement improved monitoring systems to detect potential issues and address them proactively
- Conduct infrastructure analysis to identify areas requiring upgrades for minimizing downtime
- KRIncrease average page load speed by 15% through performance optimization techniques
- Optimize and compress images to reduce their file sizes
- Enable cache settings to store static content and speed up page loading
- Reduce server response time by optimizing database queries and code efficiency
- Minimize the number of HTTP requests by combining CSS and JavaScript files
- KRReduce customer support tickets related to technical issues by 25% through bug fixes and system improvements
- Conduct thorough analysis of customer support tickets to identify common technical issues
- Collaborate with development team to prioritize and address identified bugs for resolution
- Implement regular system maintenance and updates to prevent potential technical issues
- Enhance user interface and provide clear instructions for self-help troubleshooting on customer portal
OKRs to enhance physical security capabilities for premise protection
- ObjectiveEnhance physical security capabilities for premise protection
- KRTrain 90% of security personnel on new security equipment usage
- Identify and list all security personnel requiring training
- Track and record training participation and completion
- Schedule training sessions on new equipment
- KRImplement surveillance system covering 100% of the premise area
- Test system thoroughly and adjust as necessary
- Identify blind spots and areas requiring camera installation
- Purchase and install necessary surveillance equipment
- KRAchieve zero security breaches in the test run of new measures
- Conduct frequent security audits and vulnerability assessments
- Implement strict access controls and authentication protocols
- Regularly update and patch all security software and systems
OKRs to improve system efficiency and dependability
- ObjectiveImprove system efficiency and dependability
- KRAchieve 95% system uptime across all platforms
- Implement redundant systems to safeguard against total system failure
- Regularly perform and monitor preventive maintenance tasks
- Improve incident response and recovery procedures
- KRReduce system downtime by 15%
- Adopt advanced monitoring tools for proactive error detection
- Implement regular maintenance and update schedules for all systems
- Train staff on troubleshooting and efficient problem resolution
- KRIncrease speed of data processing by 20%
- Upgrade to more powerful, faster technology infrastructure
- Implement efficient data processing algorithms
- Train staff on optimized data handling practices
OKRs to enhance service infrastructure to improve customer satisfaction
- ObjectiveImprove customer satisfaction through enhanced service infrastructure
- KREnhance service infrastructure to achieve a 10% reduction in customer complaints
- KRImplement a customer feedback system resulting in a 15% increase in positive feedback
- Train employees to address customer concerns effectively and efficiently
- Analyze feedback data to identify areas for improvement and implement necessary changes
- Conduct a survey to gather customer feedback on a regular basis
- Implement a rewards program to incentivize customers to provide positive feedback
- KRReduce average resolution time by 20% through optimized service processes
- Regularly evaluate and update service technology and tools to improve response time
- Streamline service protocols and eliminate unnecessary steps to expedite resolution time
- Implement training programs to enhance the skills and efficiency of service representatives
- Identify bottlenecks in service process through thorough analysis and data examination
- KRIncrease customer satisfaction score by 10% through improved service response time
OKRs to ensure up-to-date server infrastructure
- ObjectiveEnsure up-to-date server infrastructure
- KRAchieve 100% completion of server vulnerability patches
- Develop or source needed patches
- Identify all existing server vulnerabilities
- Implement patches on all servers
- KRIncrease automated update success rate to 98%
- Monitor and analyze failed updates for improvements
- Enhance testing procedures for all automated updates
- Improve error handling mechanisms in the automation code
- KRDecrease server down-time during updates by 30%
- Utilize rolling updates to minimize interruption
- Implement automated backup and recovery systems
- Enhance predictive maintenance capabilities
How to write your own Infrastructure Support Team OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Infrastructure Support Team OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Infrastructure Support Team OKRs
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Infrastructure Support Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to communicate product support advancements by us and our partners
- OKRs to maximize AI consulting services revenue
- OKRs to implement routine financial stress-testing scenarios
- OKRs to achieve product-market fit and expand market reach
- OKRs to enhance team collaboration and knowledge sharing
- OKRs to establish robust safety culture in new manufacturing facility