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tability.ioWhat are Positive Feedback OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.
We've tailored a list of OKRs examples for Positive Feedback to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Positive Feedback OKRs examples
You'll find below a list of Objectives and Key Results templates for Positive Feedback. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to boost Customer Satisfaction to 95% Positive Feedback
ObjectiveBoost Customer Satisfaction to 95% Positive Feedback
KRIncrease response rate on customer satisfaction surveys by 30%
Offer incentives for completed surveys- Improve survey design for clarity and conciseness
- Implement follow-up reminders for surveys
- KREnsure less than 3% complaint cases escalate to senior management
- Provide comprehensive staff training sessions
- Regularly review and improve complaint processing system
- Implement effective initial complaint handling procedures
- KRImplement solutions addressing top 3 customer issues identified from feedback
- Analyze customer feedback to identify top three recurring issues
- Implement these solutions and notify customers about the improvements
- Develop targeted solutions for these top issues
OKRs to develop and launch a new API for the CAD company
- ObjectiveDevelop and launch a new API for the CAD company
- KRReceive positive feedback and testimonials from beta testers and early adopters
- Share positive feedback and testimonials on social media platforms and company website
- Offer incentives, such as discounts or freebies, to encourage beta testers and early adopters to provide feedback and testimonials
- Create a feedback form to collect positive experiences and testimonials from users
- Send personalized email to beta testers and early adopters requesting feedback and testimonials
- KRComplete the API design and documentation, incorporating all required functionalities
- KRSuccessfully implement API integration with multiple CAD software applications
- Provide training and support to users for effectively utilizing the integrated APIs
- Test the API integration with each CAD software application to ensure seamless functionality
- Develop a comprehensive documentation for the API integration process with each CAD software application
- Identify and research the CAD software applications that require API integration
- KRAchieve a minimum of 95% API uptime during the testing and deployment phase
OKRs to develop high-quality English language arts assessment items
- ObjectiveDevelop high-quality English language arts assessment items
- KRGet 95% positive feedback from teachers on the assessment items
- Conduct a survey to gauge current teacher satisfaction with assessment items
- Regularly communicate improvements made, requesting ongoing feedback
- Implement suggested changes based on survey feedback
- KRIntegrate at least 80% of the assessed standards in the items developed
- Develop items integrating identified standards
- Review and revise integrated items to ensure quality
- Identify and review 80% of assessed standards
- KRDraft and finalize 60 English language arts assessment items
- Start drafting diverse and high-quality assessment questions
- Review, revise and finalize each assessment item
- Determine the key areas of focus based on the ELA academic standards
OKRs to create a unified promo planning process for all Sales
- ObjectiveCreate a unified promo planning process for all Sales
- KRConduct 3 training sessions to ensure Sales Department understands the new process
- Set up three different training dates
- Follow up for feedback after each session
- Identify key points to cover in training sessions
- KRAchieve 90% positive feedback on the ease and clarity of the new process
- Regularly ask for and analyze feedback
- Conduct training sessions to fully understand new process
- Implement improvements based on feedback received
- KRDefine and document 100% of the necessary steps for successful promo planning
- Compile steps into a comprehensive document guide
- Identify all steps involved in successful promo planning
- Write clear, concise descriptions for each step
OKRs to develop a comprehensive monolingual dictionary
- ObjectiveDevelop a comprehensive monolingual dictionary
- KRImplement and test a user-friendly search and organization system
- Develop a prototype of the search and organization system
- Run usability tests with a sample of users
- Revise system based on user feedback
- KRGet a 90% positive feedback score from 100 beta users for the dictionary usability
- Implement real-time customer support to resolve user issues swiftly
- Conduct surveys to gain precise user feedback on dictionary usability
- Improve dictionary interface based on previous user testing feedback
- KRList out 10,000 words with detailed definitions and usage by end of the quarter
- Write detailed definitions and usage for each word
- Research and collect 10,000 words from reliable resources
- Proofread, edit, and finalise the word list
OKRs to achieve unparalleled expertise as a VA and documentation specialist
- ObjectiveAchieve unparalleled expertise as a VA and documentation specialist
- KRComplete advanced training in VA skills and documentation techniques with 90% score
- Regularly review course material for mastery understanding
- Enroll in a course for advanced VA skills and documentation techniques
- Achieve a 90% or higher score on final assessment
- KRReceive positive feedback of 95% or higher from all clients and team members
- Request and address feedback promptly and effectively
- Conduct regular training to improve work quality
- Deliver high-quality work consistently for all team members and clients
- KRSuccessfully complete and deliver 100% of assigned projects error-free
- Deliver all completed projects on time
- Regularly proofread work, ensuring error-free output
- Establish a structured project timeline and defined goals
OKRs to enhance effectiveness as a team activity partner
- ObjectiveEnhance effectiveness as a team activity partner
- KRAttain 95% positive feedback score on group collaboration in weekly after-action reviews
- Implement feedback from previous reviews to improve collaboration
- Encourage open communication within the team for improvement
- Routinely monitor group dynamics to resolve conflicts quickly
- KRLead and successfully complete at least 3 team activities without supervision
- Execute each activity successfully without supervision
- Prepare a detailed plan for each activity
- Identify three key team activities to lead
- KRIncrease inter-team communication by 20% as measured by collaborative software interactions
- Encourage usage of collaborative platforms for project discussions
- Introduce weekly cross-departmental virtual meetups
- Implement daily collaborative software training for all teams
OKRs to leverage positive feedback to increase advocacy
- ObjectiveLeverage positive customer feedback to increase advocacy sentiment
- KRPublish 10 customer case studies
- KRGain 40 public reviews with 4+ stars across all platforms
- KRIncrease leads coming from advocacy resources from 50 to 85/week
How to write your own Positive Feedback OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Positive Feedback OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Positive Feedback OKRs
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Positive Feedback OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to improve the Disaster Recover process
- OKRs to enhance Data Accuracy and Integrity
- OKRs to enhance clarity in roles and foster trust in interpersonal relationships
- OKRs to develop a captivating, high-converting marketing agency website
- OKRs to develop a compelling game that engages and captivates players
- OKRs to increase search ranking