4 customisable OKR examples for Service Request Manager
What are Service Request Manager OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Request Manager. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Service Request Manager OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Service Request Manager OKRs examples
We've added many examples of Service Request Manager Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
1. OKRs to streamline service requests via self-service platform
Streamline service requests via self-service platform
Decrease manual service requests by 70% through successful self-service implementation
Develop comprehensive, user-friendly online self-service tools
Train customers to utilize self-service effectively
Monitor and improve self-service system constantly
Train 80% of clients on the new self-service request system within 30 days
Schedule and conduct training sessions for clients
Track and follow up with untrained clients
Develop a comprehensive training plan for the new system
Implement a user-friendly self-service portal with all service request features by 60 days
Design layout and structure for self-service portal
Develop portal with all service request features
Test portal usability and implement improvements
2. OKRs to improve resolution of travel time requests
Improve resolution of travel time requests
Achieve 95% customer satisfaction rate on resolved requests
Survey customers post-resolution for satisfaction insight
Regularly review and improve resolution strategies
Implement a comprehensive customer service training program
Implement a new resolution system to increase efficiency by 30%
Identify inefficiencies in the current resolution system
Develop a streamlined, more efficient process plan
Implement and monitor the new resolution system
Reduce average resolution timeframe by 20%
Provide additional trainings to staff for faster troubleshooting
Streamline the resolution workflow to eliminate unnecessary steps
Implement efficient time management techniques into resolution process
3. OKRs to enhance efficiency in handling travel time requests
Enhance efficiency in handling travel time requests
Read and analyze 10 research articles per week to improve response quality
Schedule dedicated time blocks for reading
Write analysis notes for each article
Identify 10 relevant research articles each week
Reduce average response time for requests to two business days
Monitor and improve the current request workflow
Implement an efficient ticketing system for quicker request assignment
Train staff to prioritize and process requests effectively
Increase request resolution rate to 95%
Improve the training of customer service representatives
Implement effective resolution procedures and guidelines
Monitor closely and optimize resolution metrics
4. OKRs to enhance research and response strategies for agency requests
Enhance research and response strategies for agency requests
Achieve a 95% satisfaction rate in agency feedback on request handling
Introduce a resolution policy for negative feedback
Regularly assess and improve request handling processes
Implement customer service training for agency staff
Respond to 98% of requests from contracted agencies within 48 hours
Prioritize urgent requests from contracted agencies
Track and monitor response times to requests
Allocate specific time daily to address agency requests
Improve request research effectiveness, reducing turnaround time by 15%
Implement a standardized research protocol to increase efficiency
Train staff to boost research productivity and accuracy
Prioritize and categorize requests to expedite processing
Service Request Manager OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Service Request Manager OKRs in a strategy map
Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Service Request Manager OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to enhance autonomous, highly effective project management skills
OKRs to implement comprehensive security training for all staff
OKRs to deliver personalized customer experience and satisfaction
OKRs to attain product market fit for our offering
OKRs to establish a strong sales culture within the company
OKRs to launch a successful MVP
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.