8 customisable OKR examples for Client Feedback
What are Client Feedback OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Crafting effective OKRs can be challenging, particularly for beginners. Emphasizing outcomes rather than projects should be the core of your planning.
We've tailored a list of OKRs examples for Client Feedback to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Client Feedback OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Client Feedback OKRs examples
You will find in the next section many different Client Feedback Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
1. OKRs to design a friendly B2B software mascot
Design a friendly B2B software mascot
Conceptualize and sketch 5 potential mascot designs by week 6
Sketch out initial drafts of 5 chosen concepts
Brainstorm ideas for possible mascot designs
Refine and finalize these mascot sketches
Finalize mascot design and integrate into software UI successfully with zero errors
Integrate mascot into software UI and conduct error testing
Convert mascot design into software compatible format
Finalize and approve mascot design
Conduct feedback sessions with 3 client companies to assess appeal and relatability
Schedule and conduct individual feedback sessions
Select 3 client companies for feedback sessions
Compile and analyze feedback for assessment
2. OKRs to implement service management for new work stream
Implement service management for new work stream
Identify and train a dedicated service management team by week 4
Begin team training by week 4
Develop a comprehensive training plan for newly hired team
Hire service management professionals suitable for the team
Achieve 95% satisfaction rate in client feedback for the new service management operation by week 12
Solicit, analyze, and apply client feedback weekly
Implement thorough employee training on service management
Regularly assess and adjust client-communication strategies
Develop and implement a comprehensive service management plan by week 8
Draft comprehensive service management plan
Identify current service management gaps
Implement plan by week 8
3. OKRs to establish a consulting business
Establish a consulting business
Attain a net profit margin of 25% or higher
Increase sales revenue through targeted marketing campaigns and customer acquisition strategies
Analyze pricing structures and adjust product or service pricing to maximize profitability
Streamline business operations to reduce overhead costs and improve efficiency
Implement cost-cutting measures and negotiate better supplier contracts to boost net profit margin
Develop and implement a marketing strategy to generate consistent leads
Implement email marketing campaigns to nurture leads and drive conversions
Create engaging content and optimize website for search engine visibility
Conduct market research to identify target audience and their preferences
Utilize social media platforms to reach and engage with potential leads
Secure at least 3 clients within the target industry
Develop a compelling value proposition to effectively pitch to potential clients
Identify potential clients within the target industry through market research
Offer a limited-time discount or incentive to encourage clients to sign up
Reach out to potential clients through personalized emails or phone calls
Achieve a 90% satisfaction rate in client feedback surveys
Streamline survey process for clients
Implement necessary changes based on client feedback to improve overall satisfaction
Identify and address common issues highlighted in client feedback
Actively seek feedback from clients through various channels
4. OKRs to enhance customer experience by understanding our clients' valuation
Enhance customer experience by understanding our clients' valuation
Achieve 15% increase in customer satisfaction scores post-improvement implementation
Adjust services based on feedback analysis
Conduct analysis of received customer feedback
Implement feedback collection system after improvements
Improve client-identified areas by 30% based on survey results
Review survey results identifying areas of improvement
Implement the plan ensuring a 30% improvement
Develop a strategic plan to address each area
Survey 80% clients on what they value in our service within 4 weeks
5. OKRs to enhance satisfaction levels of our clients
Enhance satisfaction levels of our clients
Increase Net Promoter Score (NPS) by 15 points by enhancing customer interaction
Implement service training programs to improve customer interaction
Streamline the feedback collection process for enhanced customer experience
Develop personalized customer engagement strategies
Achieve a 30% improvement in Customer Satisfaction Score (CSAT) via feedback implementation
Prioritize improvements based on feedback received
Collect and analyze all customer feedback regularly
Implement changes and measure their effects
Decrease customer complaints by 20% through improving product quality and service deliverance
Regularly solicit customer feedback to address issues promptly
Implement rigorous quality control checks for product manufacturing
Enhance customer service training for all representatives
6. OKRs to elevate Design Through Balanced Innovation and Practicality
Elevate Design Through Balanced Innovation and Practicality
Achieve 30% increase in client satisfaction score relating to functionality and aesthetics
Hire design consultant to improve aesthetic appeal
Implement user-feedback system to understand client functionality needs
Conduct regular usability testing to identify issues
Implement 3 innovative design concepts into our existing product line
Execute and evaluate the implementation of these innovative designs
Identify 3 innovative design concepts relevant to our product line
Collaboratively brainstorm the integration approach for each design concept
Conduct 5 practicality-focus group discussions to incorporate user feedback into design
Analyze feedback and incorporate into design
Identify subjects for 5 practicality-focus group discussions
Organize and conduct the focus group discussions
7. OKRs to achieve unparalleled expertise as a VA and documentation specialist
Achieve unparalleled expertise as a VA and documentation specialist
Complete advanced training in VA skills and documentation techniques with 90% score
Regularly review course material for mastery understanding
Enroll in a course for advanced VA skills and documentation techniques
Achieve a 90% or higher score on final assessment
Receive positive feedback of 95% or higher from all clients and team members
Request and address feedback promptly and effectively
Conduct regular training to improve work quality
Deliver high-quality work consistently for all team members and clients
Successfully complete and deliver 100% of assigned projects error-free
Deliver all completed projects on time
Regularly proofread work, ensuring error-free output
Establish a structured project timeline and defined goals
8. OKRs to expand expertise and productivity as a Shopify theme developer
Expand expertise and productivity as a Shopify theme developer
Increase client satisfaction rates by 20% through improved theme functionality and design
Solicit client feedback for actionable insights on theme enhancements
Revamp website themes for enhanced visual appeal and functionality
Conduct usability tests to identify potential design improvements
Develop and successfully deploy three new Shopify themes
Research and design three unique layouts for the new Shopify themes
Successfully deploy each new theme on Shopify's platform
Implement and thoroughly test coding for each theme
Obtain advanced certification in Shopify theme development within the quarter
Take and pass the certification exam
Register and complete chosen certification course
Identify relevant Shopify theme development certification courses
Client Feedback OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Client Feedback OKRs in a strategy map
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Client Feedback OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to amplify data analysis abilities
OKRs to increase overall audience engagement across all platforms
OKRs to secure a leadership role within the company
OKRs to reduce activation churn
OKRs to develop a captivating, high-converting marketing agency website
OKRs to turn users into true fans
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.